Health Information Management Assistant II

The Job

Health Information Management Assistants II perform a variety of journey level clerical duties pertaining to the processing of electronic and paper based inpatient, outpatient, and behavioral health medical records. Duties include responding to inquiries and requests for information from patients, families, and staff; generating and processing requests for information from various legal and regulatory agencies; and preparing legal documents such as birth and death certificates. In addition, Health Information Management Assistants II possess significant knowledge of departmental policies and legal mandates; serve as a resource to staff; review records for content, accuracy, completeness, and compliance; prepare records for regulatory agencies and provide legal testimony as to records authenticity; process outpatient behavioral health paper based medical records including filing, electronic chart tracking, data entry of medical record information into vendor provided storage software; and resolve errors and complete records processing through scanning and indexing documents with an on-line archiving system.

For more detailed information, refer to the Health Information Management Assistant II job description.

The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust.

DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.

Follow this link to learn more about the Department of Behavioral Health

Follow this link to learn more about San Bernardino County

The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.

EXCELLENT BENEFITS!
To review job-specific benefits, please refer to:
Summary of Benefits
Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Minimum Requirements

Experience: One (1) year, within the last five (5) years, of full-time equivalent experience performing any of the following:

• Auditing and processing electronic medical records in an acute care hospital
• Medical clerical experience, such as processing disability requests, birth and death certificate documents, and/or release of information processing
• Front office and secretarial experience in a primary or specialty clinic or physician’s office
• Scanning, prepping and archiving, and resolving error experience in electronic health record system (EHR)
• Reviewing records for content, accuracy, timely completion, and regulatory compliance

Desired Qualifications

Ideal candidates should possess basic knowledge of medical terminology, detailed oriented, possess the ability to make decisions based on departmental procedures and processes, and possess experience processing electronic health records in an acute care hospital.

Selection Process

Application Procedure : There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.

Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.

Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Clerical Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 12/5/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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