CalOptima
Orange, CA, USA
Customer Service Representative - Lead (Member Liaison) (Bilingual) (Partial Telework) Job Description Department(s): Member Liaison Program Reports to: Supervisor, Customer Service FLSA status: Non-Exempt Salary Grade: G - $55,000 - $82,786 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Monday , September 04, 2023 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. **This position is eligible for partial telework in California.** About CalOptima Health CalOptima Health is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima Health. About the Position The Customer Service Representative - Lead will provide service to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and Medicare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Duties & Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and/or provider information, answer member and/or provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times and sends daily call center reports. Helps in coordination of staff meetings and presentations. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with Customer Service supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes as a subject matter expert and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 3 years of experience in a customer service or member environment required. 1 year of experience as a senior customer service representative or experience in an equivalent capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese) required. Preferred Qualifications: Health Maintenance Organization (HMO), Medi-Cal/Medicaid and Health Services experience. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop case while traveling, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting. Work Environment: Typical office environment with minimal to moderate noise levels and controlled office temperatures. Moderate noise levels due to call center operations. Frequent interruptions are common. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4362 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-e5e3d15eb59e0641a655369cb14a39a7
Customer Service Representative - Lead (Member Liaison) (Bilingual) (Partial Telework) Job Description Department(s): Member Liaison Program Reports to: Supervisor, Customer Service FLSA status: Non-Exempt Salary Grade: G - $55,000 - $82,786 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Monday , September 04, 2023 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. **This position is eligible for partial telework in California.** About CalOptima Health CalOptima Health is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima Health. About the Position The Customer Service Representative - Lead will provide service to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and Medicare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Duties & Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and/or provider information, answer member and/or provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times and sends daily call center reports. Helps in coordination of staff meetings and presentations. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with Customer Service supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes as a subject matter expert and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 3 years of experience in a customer service or member environment required. 1 year of experience as a senior customer service representative or experience in an equivalent capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese) required. Preferred Qualifications: Health Maintenance Organization (HMO), Medi-Cal/Medicaid and Health Services experience. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop case while traveling, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting. Work Environment: Typical office environment with minimal to moderate noise levels and controlled office temperatures. Moderate noise levels due to call center operations. Frequent interruptions are common. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4362 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-e5e3d15eb59e0641a655369cb14a39a7
City of Portland, Oregon
Portland, Oregon, United States
The Position Portland Parks & Recreation (PP&R) is hiring people for part-time, year-round jobs in the Recreation Division! The Portland Tennis Center is an 8 indoor/4 outdoor thriving public tennis facility located in the heart of Portland, Oregon. Our staff, patrons and surrounding community are not only diverse, but friendly, fun, caring and down to earth. The Portland Tennis Center is the central hub for all tennis and pickleball related activities throughout Portland, managing over 100 outdoor tennis courts in our beautiful scenic parks, which give us unlimited potential to reach thousands of people within our community for tennis and pickleball. Our vibrant Tennis Center has unique, specialized tennis programs for any level of play, both adults and juniors, with scholarship opportunities and free programs that benefit the entire community. The Portland Tennis Center aspires to meet the tennis needs of our community through professional, well trained, friendly staff and creative tennis programming for all ages. Come join the fun! This is an open and continuous recruitment for year-round employment. Eligible applicants will only be contacted when positions become available. Positions include: I nstructor I Professional Tennis Instructor Customer Service Representative Find out more below about these job types, locations, hours and pay ranges. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their resume. Bilingual/bi-cultural candidates are encouraged to apply . Language Pay Differential: Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay. More about the process can be found here. These are part-time positions with flexible hours. This may include days, evenings, weekends, and holidays. Work hours can be assigned verbally and depend on enrollment levels, needs of the program, and other factors. There is no guarantee of the number of hours needed each week nor the number of hours worked from week to week. Employees in these positions serve at will. PARKS ACTIVITIES SPECIALIST - INSTRUCTOR Position/s: Instructor I & Professional Tennis Instructor Professional Instructor position responsibilities include the following: Coordinate with staff to plan & schedule classes & programs Communicate with staff regarding supplies, space & other needs. Develop a rapport with class members & respond to questions & concerns. Observe progress & discuss with students when appropriate. Set up and take down class equipment as necessary. Always demonstrate appropriate classroom management to ensure safe & effective classes. Provide one-on-one or small group tennis assessments and consultations as assigned. Design & implement individual lesson programs for private lesson clients and use motivation techniques to encourage clients. Promote and assist patrons with proper body alignment, equipment use, and safe technique when playing. Promote other PP&R classes and information to participants. Follow all PP&R rules, policies & procedures. Maintain excellent communication with all staff & customers through verbal & written means. Attend all mandatory staff meetings and required trainings. Recognize and promptly respond to safety hazards and emergency situations. Other duties as assigned. Instructor I - Assistant Instructor Type of Instruction : Assistant instructors support delivery of a variety of classes and activities. They are an aid to program delivery and not responsible for the lesson planning or class content. Shift Range: All operating hours. Professional Tennis Instructor* Type of Instruction : The ideal candidate for the Tennis Professional Instructor would develop lesson plans & curricula based upon overall program objectives & guidelines. Instruct classes in recreation & leisure services in specialty or assignment. Prepare materials for the instructor of classes; monitor participation & evaluate classes. Provide up-to-date, quality tennis assessments, individual tennis training and high energy motivation. Professional tennis instructors teach lessons that require certification. Shift Times: All operating hours (primarily weekday afternoons and evenings). * Required Certifications (must hold at least one): Instructor Coach Certification with the USPTA or PTR Associate Coach Professional Coach Certification with the USPTA or PTR Elite Professional Coach Certification with the USPTA or PTR Master Professional Coach Certification with the USPTA or PTR Ages: Instructor (Must be at least 15 years old) Wage Range (Applicants start at the entry hourly rate): Parks Activities Specialist - Instructor I $18.00 - $21.00 (entry is $18.00) Parks Activities Specialist - Professional Tennis Instructor (wages determined by level of certification below) Instructor Coach Certification with the USPTA or PTR $24.00-$30.00 (Entry is $24.00) Professional Coach Certification with the USPTA or PTR $28.00-$34.00 (Entry is $28.00) Elite Professional Coach Certification with USPTA or PTR $32.00-$38.00 (Entry is $32.00) Master Professional Coach Certification with USPTA or PTR $36.00-$42.00 (Entry is $36.00) Training Wage: Instructor training wage is $18.00 for all instructor positions. Return to the top. RECREATION ASSOCIATE - CUSTOMER SERVICE REPRESENTATIVE Position/s: Customer Service Representative - These positions are union represented. Responsible for providing quality customer service to everyone, either on site or over the phone, when representing Portland Parks & Recreation (PP&R) in a variety of environments. This includes, but is not limited to, PP&R Centers/buildings, pools, parks, outreach events, schools, and other places where PP&R provides programs, activities and/or information sessions. This includes frequent interaction with the public and Portland Parks & Recreation staff. Customer Service Representative Portland Tennis Center Customer Service Representatives manage Portland Tennis Booking reservations, events, lessons, and process payment through ActiveNet. They also assist setting up equipment. Shift Ranges: Can include weekday and weekend early mornings, mornings, afternoon, and evenings. Ages: Customer Service Representative (Must be at least 15 years old) Wage Range (Applicants start at the entry hourly rate): Recreation Associate - Customer Service Representative $18.90 - $22.05 (Entry is $18.90) Training Wage: The training wage is $18.90 for all customer service positions. Please note: This position is represented by Labors' (LiUNA) Local 483 - Recreation. Applicants start at the entry hourly rate. To view the labor agreement, please go to the Labor agreements webpage and click on the appropriate link. City of Portland Core Values: Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here . Why work at the City of Portland? The City of Portland serves a population of over 650,000. Culture and solutions are our focus. We view every challenge as an opportunity to learn, improve, and share our experience. We are committed to removing barriers to resources, access, and opportunity. The City is a believer in all people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, interested, community-focused, and self-aware, please apply yourself at the City of Portland today. These positions are not eligible for benefits. Return to the top. To Qualify The following minimum qualifications are required for these positions: Ability to promote a welcoming and friendly atmosphere. General knowledge of assigned recreation area. Ability to communicate effectively with diverse groups of people. Ability to recognize and respond to safety and emergency situations. Ability to problem-solve and respond to customer concerns. The Recruitment Process Application Instructions Submit only your work history and answers to supplemental questions for review. Do not add documents not listed . If you pass the basic skills (qualifications) review, you will be placed on the equally ranked eligible list. You have 14 days from the date of the email result, to let us know if you disagree with your results. Read City of Portland Rule 3.01 for information. Additional review may be needed before the eligible list and/or final selection. Applicants must submit the following to be considered: Work History Answers to Supplemental Questions Work History: Fully describe your relevant work experience and/or any unpaid volunteer experience, making sure to explain how your experience demonstrates the qualifications listed in the "To Qualify" section above. Supplemental Questions : Please answer all required questions. Please note, applications for this position must be turned in no later than the closing date and time of this recruitment. Applications must be turned in through the City's online application system. Do not attach materials not listed. E-mailed or faxed applications will not be accepted. Next Steps: After you submit your application to Government Jobs, it will be reviewed. You will be contacted for an interview if a position opens and if you meet the qualifications. You may be contacted anytime while this recruitment remains open, as this is an open-continuous recruitment. This recruitment will consider year-round employment only. This recruitment will remain open until December 31, 2023, 11:59pm. Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than the closing date and time of this recruitment. ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes . If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement or starting in April 2023 you are invited to attend the Question and Answers session. If you prefer to attend a virtual class, they are also available once a month . Contact Information Vanessa Valdez, Recruiter Bureau of Human Resources vanessa.valdez@portlandoregon.gov An Equal Opportunity / Affirmative Action Employer Return to the top. Closing Date/Time: 12/30/2023 11:59 PM Pacific
The Position Portland Parks & Recreation (PP&R) is hiring people for part-time, year-round jobs in the Recreation Division! The Portland Tennis Center is an 8 indoor/4 outdoor thriving public tennis facility located in the heart of Portland, Oregon. Our staff, patrons and surrounding community are not only diverse, but friendly, fun, caring and down to earth. The Portland Tennis Center is the central hub for all tennis and pickleball related activities throughout Portland, managing over 100 outdoor tennis courts in our beautiful scenic parks, which give us unlimited potential to reach thousands of people within our community for tennis and pickleball. Our vibrant Tennis Center has unique, specialized tennis programs for any level of play, both adults and juniors, with scholarship opportunities and free programs that benefit the entire community. The Portland Tennis Center aspires to meet the tennis needs of our community through professional, well trained, friendly staff and creative tennis programming for all ages. Come join the fun! This is an open and continuous recruitment for year-round employment. Eligible applicants will only be contacted when positions become available. Positions include: I nstructor I Professional Tennis Instructor Customer Service Representative Find out more below about these job types, locations, hours and pay ranges. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their resume. Bilingual/bi-cultural candidates are encouraged to apply . Language Pay Differential: Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay. More about the process can be found here. These are part-time positions with flexible hours. This may include days, evenings, weekends, and holidays. Work hours can be assigned verbally and depend on enrollment levels, needs of the program, and other factors. There is no guarantee of the number of hours needed each week nor the number of hours worked from week to week. Employees in these positions serve at will. PARKS ACTIVITIES SPECIALIST - INSTRUCTOR Position/s: Instructor I & Professional Tennis Instructor Professional Instructor position responsibilities include the following: Coordinate with staff to plan & schedule classes & programs Communicate with staff regarding supplies, space & other needs. Develop a rapport with class members & respond to questions & concerns. Observe progress & discuss with students when appropriate. Set up and take down class equipment as necessary. Always demonstrate appropriate classroom management to ensure safe & effective classes. Provide one-on-one or small group tennis assessments and consultations as assigned. Design & implement individual lesson programs for private lesson clients and use motivation techniques to encourage clients. Promote and assist patrons with proper body alignment, equipment use, and safe technique when playing. Promote other PP&R classes and information to participants. Follow all PP&R rules, policies & procedures. Maintain excellent communication with all staff & customers through verbal & written means. Attend all mandatory staff meetings and required trainings. Recognize and promptly respond to safety hazards and emergency situations. Other duties as assigned. Instructor I - Assistant Instructor Type of Instruction : Assistant instructors support delivery of a variety of classes and activities. They are an aid to program delivery and not responsible for the lesson planning or class content. Shift Range: All operating hours. Professional Tennis Instructor* Type of Instruction : The ideal candidate for the Tennis Professional Instructor would develop lesson plans & curricula based upon overall program objectives & guidelines. Instruct classes in recreation & leisure services in specialty or assignment. Prepare materials for the instructor of classes; monitor participation & evaluate classes. Provide up-to-date, quality tennis assessments, individual tennis training and high energy motivation. Professional tennis instructors teach lessons that require certification. Shift Times: All operating hours (primarily weekday afternoons and evenings). * Required Certifications (must hold at least one): Instructor Coach Certification with the USPTA or PTR Associate Coach Professional Coach Certification with the USPTA or PTR Elite Professional Coach Certification with the USPTA or PTR Master Professional Coach Certification with the USPTA or PTR Ages: Instructor (Must be at least 15 years old) Wage Range (Applicants start at the entry hourly rate): Parks Activities Specialist - Instructor I $18.00 - $21.00 (entry is $18.00) Parks Activities Specialist - Professional Tennis Instructor (wages determined by level of certification below) Instructor Coach Certification with the USPTA or PTR $24.00-$30.00 (Entry is $24.00) Professional Coach Certification with the USPTA or PTR $28.00-$34.00 (Entry is $28.00) Elite Professional Coach Certification with USPTA or PTR $32.00-$38.00 (Entry is $32.00) Master Professional Coach Certification with USPTA or PTR $36.00-$42.00 (Entry is $36.00) Training Wage: Instructor training wage is $18.00 for all instructor positions. Return to the top. RECREATION ASSOCIATE - CUSTOMER SERVICE REPRESENTATIVE Position/s: Customer Service Representative - These positions are union represented. Responsible for providing quality customer service to everyone, either on site or over the phone, when representing Portland Parks & Recreation (PP&R) in a variety of environments. This includes, but is not limited to, PP&R Centers/buildings, pools, parks, outreach events, schools, and other places where PP&R provides programs, activities and/or information sessions. This includes frequent interaction with the public and Portland Parks & Recreation staff. Customer Service Representative Portland Tennis Center Customer Service Representatives manage Portland Tennis Booking reservations, events, lessons, and process payment through ActiveNet. They also assist setting up equipment. Shift Ranges: Can include weekday and weekend early mornings, mornings, afternoon, and evenings. Ages: Customer Service Representative (Must be at least 15 years old) Wage Range (Applicants start at the entry hourly rate): Recreation Associate - Customer Service Representative $18.90 - $22.05 (Entry is $18.90) Training Wage: The training wage is $18.90 for all customer service positions. Please note: This position is represented by Labors' (LiUNA) Local 483 - Recreation. Applicants start at the entry hourly rate. To view the labor agreement, please go to the Labor agreements webpage and click on the appropriate link. City of Portland Core Values: Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here . Why work at the City of Portland? The City of Portland serves a population of over 650,000. Culture and solutions are our focus. We view every challenge as an opportunity to learn, improve, and share our experience. We are committed to removing barriers to resources, access, and opportunity. The City is a believer in all people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, interested, community-focused, and self-aware, please apply yourself at the City of Portland today. These positions are not eligible for benefits. Return to the top. To Qualify The following minimum qualifications are required for these positions: Ability to promote a welcoming and friendly atmosphere. General knowledge of assigned recreation area. Ability to communicate effectively with diverse groups of people. Ability to recognize and respond to safety and emergency situations. Ability to problem-solve and respond to customer concerns. The Recruitment Process Application Instructions Submit only your work history and answers to supplemental questions for review. Do not add documents not listed . If you pass the basic skills (qualifications) review, you will be placed on the equally ranked eligible list. You have 14 days from the date of the email result, to let us know if you disagree with your results. Read City of Portland Rule 3.01 for information. Additional review may be needed before the eligible list and/or final selection. Applicants must submit the following to be considered: Work History Answers to Supplemental Questions Work History: Fully describe your relevant work experience and/or any unpaid volunteer experience, making sure to explain how your experience demonstrates the qualifications listed in the "To Qualify" section above. Supplemental Questions : Please answer all required questions. Please note, applications for this position must be turned in no later than the closing date and time of this recruitment. Applications must be turned in through the City's online application system. Do not attach materials not listed. E-mailed or faxed applications will not be accepted. Next Steps: After you submit your application to Government Jobs, it will be reviewed. You will be contacted for an interview if a position opens and if you meet the qualifications. You may be contacted anytime while this recruitment remains open, as this is an open-continuous recruitment. This recruitment will consider year-round employment only. This recruitment will remain open until December 31, 2023, 11:59pm. Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than the closing date and time of this recruitment. ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes . If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement or starting in April 2023 you are invited to attend the Question and Answers session. If you prefer to attend a virtual class, they are also available once a month . Contact Information Vanessa Valdez, Recruiter Bureau of Human Resources vanessa.valdez@portlandoregon.gov An Equal Opportunity / Affirmative Action Employer Return to the top. Closing Date/Time: 12/30/2023 11:59 PM Pacific
City of Portland, Oregon
Portland, Oregon, United States
The Position Portland Parks & Recreation is hiring people for part-time, year-round jobs in the Recreation Division. We are looking for people who may lead activities at the Community Music Center and/or the Multnomah Arts Center. This is an open and continuous recruitment for year-round employment. The Community Music Center (CMC) has provided opportunities for the community learn about, make, and enjoy music for over 60 years and is in SE Portland. The Multnomah Arts Center (MAC), one of the largest comprehensive community arts centers for visual, performing, and literary arts in the nation, has served the community for nearly 50 years from its SW Portland location. MAC and CMC also provide programs in East Portland to increase access to arts education. They provide high quality instruction in the arts to all interested persons regardless of ability, age, race, religion, ethnic origin, or financial means, and are part of Portland Parks & Recreation's Arts, Culture and Special Events division. While there may not be a position open in your teaching area at the time you apply, we are interested to learn of your ability to work with us now or in the future. You will only be contacted if there is a position open that is a match with the information you submit in your application. Positions include: Specialized Arts Instructors Attendant Customer Service Representative Find out more below about the job types, locations, hours and pay ranges. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their resume. Bilingual/bi-cultural candidates are encouraged to apply . English proficiency required. Language Pay Differential: Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay. More about the process can be found here. These are part-time positions with flexible hours and may include days, evenings, weekends, and holidays. Work hours can be assigned verbally and depend on enrollment levels, needs of the program, and other factors. There is no guarantee of the number of hours needed each week nor the number of hours worked from week to week. Employees in these positions serve at will. PARKS ACTIVITIES SPECIALIST - INSTRUCTOR Position: Specialized Arts Instructor Specialized Arts Instructors gather, share, and inspire, creating a safe space of belonging for participants to tell their story and grow in ability, creativity, and expression . They prepare and provide individual lessons, classes, or other activities for specialized arts & music programs for any age group (see "Types of Instruction", below). All instructors create a welcoming atmosphere, engage with park and facility guests, provides excellent customer service and are a resource for PP&R information. The position maintains clean facilities and/or park spaces, monitors use of space and needs of guests, is proactive in addressing potential safety concerns, upholds the PP&R code of conduct, communicates with supervisor, rangers, and security under established guidelines. The employee monitors participation and completes needed paperwork and record keeping and may be required to clean equipment and high-touch surfaces in the classroom. Specialized Arts Instructor Types of Instruction: All artistic practices, including culturally specific styles and genres, will be considered. Current instruction includes music classes, ensembles & choirs, private & group music lessons, dance, theatre, drawing, painting, ceramics, metalsmithing, printmaking, book arts, woodworking, textiles, photography, and literary arts. Locations: Community Music Center (music only) and Multnomah Arts Center (all arts instruction areas). Shift Times: All operating hours. Requirements: Specialized Arts Instructors must meet the requirements below: Minimum of 500 hours of prior teaching experience Have had significant relevant professional learning/development. Be considered by peers to be ready to teach a specialized or culturally specific art form. Ages: Instructor (Must be at least 18 years old) Wage Range (applicants start at the entry hourly rate): Parks Activities Specialist - Specialized Arts Instructor $30.00 - $38.00 (entry is $30.00-$35.00 based on experience) Training Wage: Instructor training wage is $18.00 for all instructor positions. Return to the Top. RECREATION ASSOCIATE - ATTENDANT Position: Attendant - This position is union represented. Attendants monitor drop-in recreation activities or events in area of assignment. The position creates welcoming atmosphere, engages with park and facility guests, provides excellent customer service and is a resource to the public for PP&R information. The employee maintains clean facilities and/or park spaces, monitors use of space and needs of guests, is proactive in addressing potential safety concerns, upholds the PP&R code of conduct, communicates with supervisor, rangers, and security under established guidelines. The employee monitors participation and completes needed paperwork and record keeping. Attendant - Event Hosts Hosts create a welcoming atmosphere. Event hosts facilitate event set-up and clean-up and physically move equipment from space to space inside the facility and outdoors if applicable. Open and/or close and secure classroom or building. Works independently to monitor use of space and needs of guests. Is proactive in addressing potential safety, concerns, and upholds the PP&R code of conduct. Basic knowledge of arts/music equipment needed, relevant to work site/area. Location: Community Music Center Shift Ranges: Can include weekday and weekend mornings, afternoon, and evenings. Ages: Attendant (Must be 18 years old) Wage Range (applicants start at the entry hourly rate): Recreation Associate - Attendant $18.90 - $22.05 (entry is $18.90) Training Wage: The training wage is $18.90 for all attendant positions. Please note: This position is represented by Labors' (LiUNA) Local 483 - Recreation. Applicants start at the entry hourly rate. To view the labor agreement, please go to the Labor agreements webpage and click on the appropriate link. Return to the Top. RECREATION ASSOCIATE - CUSTOMER SERVICE REPRESENTATIVE Position: Customer Service Representative - This position is union represented. Responsible for providing quality customer service to everyone, either on site or over the phone, when representing Portland Parks & Recreation (PP&R) in a variety of environments, including, but not limited to, PP&R Centers/buildings, pools, parks, outreach events, schools, and other places where PP&R provides programs, activities and/or information sessions. This includes frequent interaction with the public and Portland Parks & Recreation staff. General relevant knowledge of arts/music is important for Arts Center representatives. Customer Service Representative Complete registrations for activities and process and collect admissions for drop-in activities including art studios. Additionally, sell concessions, process payments, answer phones, provide clerical support, take messages, and support facility rentals. Assist with cleaning, activity equipment set-up and storage, and maintaining the facility throughout the day. Locations: Community Music Center, Multnomah Arts Center Shift Ranges: Can include weekday and weekend mornings, afternoon, and evenings. Ages: Customer Service Representative (Must be 18 years old) Wage Range (applicants start at the entry hourly rate): Recreation Associate - Customer Service Representative $18.90 - $22.05 (entry is $18.90) Training Wage: The training wage is $18.90 for all customer service positions. Please note: This position is represented by Labors' (LiUNA) Local 483 - Recreation. Applicants start at the entry hourly rate. To view the labor agreement, please go to the Labor agreements webpage and click on the appropriate link. City of Portland Core Values: Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here . Why work at the City of Portland? The City of Portland serves a population of over 650,000. Culture and solutions are our focus. We view every challenge as an opportunity to learn, improve, and share our experience. We are committed to removing barriers to resources, access, and opportunity. The City is a believer in all people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, interested, community-focused, and self-aware, please apply yourself at the City of Portland today. Positions are not eligible for benefits. Return to the Top. To Qualify The following minimum qualifications required for these positions are: Ability to promote a welcoming and friendly atmosphere. Knowledge of assigned recreation area. Ability to communicate effectively with diverse groups of people. Ability to recognize and respond to safety and emergency situations. Ability to problem-solve and respond to customer concerns. The Recruitment Process Submit only your work history and answers to supplemental questions for review. Do not add documents not listed . If you pass the basic skills (qualifications) review, you will be placed on the equally ranked eligible list. You have 14 days from the date of the email result, to let us know if you disagree with your results. Read City of Portland Rule 3.01 for information. Additional review may be needed before the eligible list and/or final selection. Application Instructions Applicants must submit the following to be considered: Work History Answers to Supplemental Questions Applicants for Specialized Arts Instructor positions are encouraged to submit this additional information: 1. Resume (optional) 2. For visual artists, links to samples of work (optional) Work Experience: Fully describe your relevant work experience and/or any unpaid volunteer experience, making sure to explain how your experience demonstrates the qualifications listed in the "To Qualify" section above. Supplemental Questions : Please answer all required questions. Please note, applications for this position must be turned in no later than the closing date and time of this recruitment. Applications must be turned in through the City's online application system. Do not attach materials not listed. E-mailed or faxed applications will not be accepted. Next Steps: After you submit your application to Government Jobs, it will be reviewed, and you will be contacted for an interview if a position opens and if you meet the qualifications. You may be contacted anytime while this recruitment remains open as this is an open-continuous recruitment. This recruitment will consider year-round employment only. This recruitment will remain open until December 31, 2023. Please note, applications for this position must be turned in no later than the closing date and time of this recruitment. Applications must be turned in through the City's online application system. Do not attach materials not listed. E-mailed or faxed applications will not be accepted. Additional Information Work Status: Must be a US Citizen or have documents that allow you to work within the US at the time of application. Veterans' Preference: If you want to ask for Veterans' Preference, please add the following to your application: Add a copy of your veteran document (DD214 or Veteran's Benefit Letter) Check the box that you are a Veteran Check the box asking for veteran preference ADA, Pregnancy, and Religious Request: If you would like to request a reasonable change when applying for this job, please contact the Recruiter below. Equal Employment: No person will be looked at as unfavorable based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and wants everyone who is interested in working at the City to apply. Language Pay Differential: Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay. More about the process can be found here. Did you know? We have How to Apply Classes that are free on how to apply to the City. Click the link for the list of dates: https://www.portland.gov/bhr/career-center/applying-city-jobs Contact Information Cierra Maceo, Recruiter Bureau of Human Resources Cierra.Maceo@portlandoregon.gov An Equal Opportunity / Affirmative Action Employer Return to the Top. Closing Date/Time: 12/31/2023 11:59 PM Pacific
The Position Portland Parks & Recreation is hiring people for part-time, year-round jobs in the Recreation Division. We are looking for people who may lead activities at the Community Music Center and/or the Multnomah Arts Center. This is an open and continuous recruitment for year-round employment. The Community Music Center (CMC) has provided opportunities for the community learn about, make, and enjoy music for over 60 years and is in SE Portland. The Multnomah Arts Center (MAC), one of the largest comprehensive community arts centers for visual, performing, and literary arts in the nation, has served the community for nearly 50 years from its SW Portland location. MAC and CMC also provide programs in East Portland to increase access to arts education. They provide high quality instruction in the arts to all interested persons regardless of ability, age, race, religion, ethnic origin, or financial means, and are part of Portland Parks & Recreation's Arts, Culture and Special Events division. While there may not be a position open in your teaching area at the time you apply, we are interested to learn of your ability to work with us now or in the future. You will only be contacted if there is a position open that is a match with the information you submit in your application. Positions include: Specialized Arts Instructors Attendant Customer Service Representative Find out more below about the job types, locations, hours and pay ranges. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their resume. Bilingual/bi-cultural candidates are encouraged to apply . English proficiency required. Language Pay Differential: Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay. More about the process can be found here. These are part-time positions with flexible hours and may include days, evenings, weekends, and holidays. Work hours can be assigned verbally and depend on enrollment levels, needs of the program, and other factors. There is no guarantee of the number of hours needed each week nor the number of hours worked from week to week. Employees in these positions serve at will. PARKS ACTIVITIES SPECIALIST - INSTRUCTOR Position: Specialized Arts Instructor Specialized Arts Instructors gather, share, and inspire, creating a safe space of belonging for participants to tell their story and grow in ability, creativity, and expression . They prepare and provide individual lessons, classes, or other activities for specialized arts & music programs for any age group (see "Types of Instruction", below). All instructors create a welcoming atmosphere, engage with park and facility guests, provides excellent customer service and are a resource for PP&R information. The position maintains clean facilities and/or park spaces, monitors use of space and needs of guests, is proactive in addressing potential safety concerns, upholds the PP&R code of conduct, communicates with supervisor, rangers, and security under established guidelines. The employee monitors participation and completes needed paperwork and record keeping and may be required to clean equipment and high-touch surfaces in the classroom. Specialized Arts Instructor Types of Instruction: All artistic practices, including culturally specific styles and genres, will be considered. Current instruction includes music classes, ensembles & choirs, private & group music lessons, dance, theatre, drawing, painting, ceramics, metalsmithing, printmaking, book arts, woodworking, textiles, photography, and literary arts. Locations: Community Music Center (music only) and Multnomah Arts Center (all arts instruction areas). Shift Times: All operating hours. Requirements: Specialized Arts Instructors must meet the requirements below: Minimum of 500 hours of prior teaching experience Have had significant relevant professional learning/development. Be considered by peers to be ready to teach a specialized or culturally specific art form. Ages: Instructor (Must be at least 18 years old) Wage Range (applicants start at the entry hourly rate): Parks Activities Specialist - Specialized Arts Instructor $30.00 - $38.00 (entry is $30.00-$35.00 based on experience) Training Wage: Instructor training wage is $18.00 for all instructor positions. Return to the Top. RECREATION ASSOCIATE - ATTENDANT Position: Attendant - This position is union represented. Attendants monitor drop-in recreation activities or events in area of assignment. The position creates welcoming atmosphere, engages with park and facility guests, provides excellent customer service and is a resource to the public for PP&R information. The employee maintains clean facilities and/or park spaces, monitors use of space and needs of guests, is proactive in addressing potential safety concerns, upholds the PP&R code of conduct, communicates with supervisor, rangers, and security under established guidelines. The employee monitors participation and completes needed paperwork and record keeping. Attendant - Event Hosts Hosts create a welcoming atmosphere. Event hosts facilitate event set-up and clean-up and physically move equipment from space to space inside the facility and outdoors if applicable. Open and/or close and secure classroom or building. Works independently to monitor use of space and needs of guests. Is proactive in addressing potential safety, concerns, and upholds the PP&R code of conduct. Basic knowledge of arts/music equipment needed, relevant to work site/area. Location: Community Music Center Shift Ranges: Can include weekday and weekend mornings, afternoon, and evenings. Ages: Attendant (Must be 18 years old) Wage Range (applicants start at the entry hourly rate): Recreation Associate - Attendant $18.90 - $22.05 (entry is $18.90) Training Wage: The training wage is $18.90 for all attendant positions. Please note: This position is represented by Labors' (LiUNA) Local 483 - Recreation. Applicants start at the entry hourly rate. To view the labor agreement, please go to the Labor agreements webpage and click on the appropriate link. Return to the Top. RECREATION ASSOCIATE - CUSTOMER SERVICE REPRESENTATIVE Position: Customer Service Representative - This position is union represented. Responsible for providing quality customer service to everyone, either on site or over the phone, when representing Portland Parks & Recreation (PP&R) in a variety of environments, including, but not limited to, PP&R Centers/buildings, pools, parks, outreach events, schools, and other places where PP&R provides programs, activities and/or information sessions. This includes frequent interaction with the public and Portland Parks & Recreation staff. General relevant knowledge of arts/music is important for Arts Center representatives. Customer Service Representative Complete registrations for activities and process and collect admissions for drop-in activities including art studios. Additionally, sell concessions, process payments, answer phones, provide clerical support, take messages, and support facility rentals. Assist with cleaning, activity equipment set-up and storage, and maintaining the facility throughout the day. Locations: Community Music Center, Multnomah Arts Center Shift Ranges: Can include weekday and weekend mornings, afternoon, and evenings. Ages: Customer Service Representative (Must be 18 years old) Wage Range (applicants start at the entry hourly rate): Recreation Associate - Customer Service Representative $18.90 - $22.05 (entry is $18.90) Training Wage: The training wage is $18.90 for all customer service positions. Please note: This position is represented by Labors' (LiUNA) Local 483 - Recreation. Applicants start at the entry hourly rate. To view the labor agreement, please go to the Labor agreements webpage and click on the appropriate link. City of Portland Core Values: Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here . Why work at the City of Portland? The City of Portland serves a population of over 650,000. Culture and solutions are our focus. We view every challenge as an opportunity to learn, improve, and share our experience. We are committed to removing barriers to resources, access, and opportunity. The City is a believer in all people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, interested, community-focused, and self-aware, please apply yourself at the City of Portland today. Positions are not eligible for benefits. Return to the Top. To Qualify The following minimum qualifications required for these positions are: Ability to promote a welcoming and friendly atmosphere. Knowledge of assigned recreation area. Ability to communicate effectively with diverse groups of people. Ability to recognize and respond to safety and emergency situations. Ability to problem-solve and respond to customer concerns. The Recruitment Process Submit only your work history and answers to supplemental questions for review. Do not add documents not listed . If you pass the basic skills (qualifications) review, you will be placed on the equally ranked eligible list. You have 14 days from the date of the email result, to let us know if you disagree with your results. Read City of Portland Rule 3.01 for information. Additional review may be needed before the eligible list and/or final selection. Application Instructions Applicants must submit the following to be considered: Work History Answers to Supplemental Questions Applicants for Specialized Arts Instructor positions are encouraged to submit this additional information: 1. Resume (optional) 2. For visual artists, links to samples of work (optional) Work Experience: Fully describe your relevant work experience and/or any unpaid volunteer experience, making sure to explain how your experience demonstrates the qualifications listed in the "To Qualify" section above. Supplemental Questions : Please answer all required questions. Please note, applications for this position must be turned in no later than the closing date and time of this recruitment. Applications must be turned in through the City's online application system. Do not attach materials not listed. E-mailed or faxed applications will not be accepted. Next Steps: After you submit your application to Government Jobs, it will be reviewed, and you will be contacted for an interview if a position opens and if you meet the qualifications. You may be contacted anytime while this recruitment remains open as this is an open-continuous recruitment. This recruitment will consider year-round employment only. This recruitment will remain open until December 31, 2023. Please note, applications for this position must be turned in no later than the closing date and time of this recruitment. Applications must be turned in through the City's online application system. Do not attach materials not listed. E-mailed or faxed applications will not be accepted. Additional Information Work Status: Must be a US Citizen or have documents that allow you to work within the US at the time of application. Veterans' Preference: If you want to ask for Veterans' Preference, please add the following to your application: Add a copy of your veteran document (DD214 or Veteran's Benefit Letter) Check the box that you are a Veteran Check the box asking for veteran preference ADA, Pregnancy, and Religious Request: If you would like to request a reasonable change when applying for this job, please contact the Recruiter below. Equal Employment: No person will be looked at as unfavorable based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and wants everyone who is interested in working at the City to apply. Language Pay Differential: Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay. More about the process can be found here. Did you know? We have How to Apply Classes that are free on how to apply to the City. Click the link for the list of dates: https://www.portland.gov/bhr/career-center/applying-city-jobs Contact Information Cierra Maceo, Recruiter Bureau of Human Resources Cierra.Maceo@portlandoregon.gov An Equal Opportunity / Affirmative Action Employer Return to the Top. Closing Date/Time: 12/31/2023 11:59 PM Pacific
