City of Sacramento, CA Sacramento, California, United States
Feb 05, 2019Full Time
THE POSITION THE IDEAL CANDIDATE The ideal candidate will have a strong knowledge of the principles of administration including management, organizational analysis, budgets, policies, human resources. This individual will have experience working in areas inclusive of budget, accounting, managing complex business processes, developing department-wide policies and procedures and contracts for service development and administration. Additionally, this individual will have strategic decision-making abilities, a strong knowledge of formulating and interpreting departmental and organizational policies and programs, excellent leadership, communication, organizational and problems solving skills, and the ability to compile and analyze complex data. The ability to build and manage strong relationships internally and externally is critical for success in this position. The ideal candidate should have experience supervising and training others and be able to work independently on complex tasks. Under limited direction, a Support Services Manager organizes and coordinates regulatory processes for a departmental operation; directs a broad range of centralized administrative services; oversees staff assigned to support appointed Boards and Commissions; and supervises subordinate staff assigned to the section. DISTINGUISHING CHARACTERISTICS This management level classification may be populated with multiple incumbents who exercise a broad range of authority over centralized administrative services including human resources/personnel functions, fiscal analyses, or resource development and management critical to the department's mission. This class requires work beyond typical administrative work involving budget, purchasing, or personnel support. Incumbents must demonstrate knowledge of regulatory service requirements, and lead in delivery of such service. Support Services Manager is distinguished from the next lower class of Administrative Officer in that the Support Services Manager is responsible for all administrative services for a department. SUPERVISION RECEIVED AND EXERCISED Limited direction is provided by a department head, or division manager on specific assignments. Responsibilities include direct supervision over professional, technical, and clerical staff. Supervision on a regular basis of three or more assigned staff positions is required to hold this classification. ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as principal staff contact in support of an appointed Board or Commission; oversees agenda preparation, hearing schedules, notices, and disseminates final decisions. Drafts procedures and methodologies within compliance requirements; interprets and applies existing policies to actual situations; coordinates development of work plans, meets with staff to identify and resolve problems, assigns work activities, and evaluates work products; develops and maintains informational and statistical reports regarding departmental performance, goal attainment, and service levels. Manages administrative functions including budget preparation, financial analysis and management, contract administration, personnel administration, and space utilization. Confers with department heads, division chiefs, members of professional staff and other officials on programs and regulations, administrative procedures, Board or Commission rules or practices, and departmental policies; maintains effective working relationships with internal and external customers including other City departments, appointed officials, administrative law judges, and outside agencies involved in the department's activities; conducts customer service audits and delivers customer service training. Represents the department in a variety of meetings involving administrative services or regulatory requirements. Works with vendors and suppliers to identify and order major equipment and furniture; researches and recommends software and equipment upgrades, telephone system improvements. Provides exceptional customer service to those contacted in the course of work. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: Functions and missions of publicly appointed Boards or Commissions. Principles and practices of public administration, governmental budgeting, personnel administration, and procurement methods. Methods and practices of modern office management. Advanced principles and methods of analysis including statistical analysis. Research techniques, methods, and procedures. Applicable Federal, State, and local laws and regulations. Principles and practices of supervision. Skill in: Collecting and analyzing large volumes of data; reaching a conclusion supported by research. Preparing technical or analytical reports. Building a consensus among parties with competing or conflicting interests. Use of computers, computer applications, and software. Managing multiple tasks and deadlines. Supervising and motivating employees and generating department-wide cooperation in support of strategic goals and plans. Ability to: Interpret and apply regulatory practices, rules, and policies to actual situations. Present ideas effectively, orally and in writing. Establish and maintain effective working relationships with regulators, elected officials, government agencies, and the business community. Meet deadlines in a highly political environment. Effectively plan, develop, and implement a comprehensive staff services unit. Manage highly complex subject matter. Analyze complex fiscal and administrative problems and make sound policy and procedural recommendations. Exercise administrative supervision and direction over professional, technical, and clerical staff. EXPERIENCE AND EDUCATION Experience: Six years ofprofessional level project management experience or highly responsible, professional level administrative and analytical experience, two years of which must have been in a supervisory capacity. -AND- Education: Graduation from an accredited four-year college or university with major coursework in business or public administration or a closely related field. Substitution: A post-graduate degree may substitute for one year of the required professional level project management oradministrative/analyticalexperience. PROOF OF EDUCATION Proof of education such as college transcripts and degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or emailed to email@example.com by the final filing deadline. If submitting in person or via fax/email, please include your name and Recruitment#001834-19-PR on your documents. Unofficial documents and/or copies are acceptable. Important note: Applications will be rejected without proof of education. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted before you will be considered for any positions. SPECIAL QUALIFICATIONS Special Selection Criteria: Some positions in this classification may require additional knowledge and experience in the following: • Auditing principles. • Basic methods of statistical analysis. • Procurement, contracting, or grant writing. Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the Employment Office: Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of required education and/or degree equivalency must be submitted online with your application, emailed to firstname.lastname@example.org , delivered in person, or sent to the Employment Office by fax or mail by the final filing deadline. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire: Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee of further advancement in the selection process. 3. Screening Committee : (Pass/Fail)- Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. 4. Interview Process : Human Resources will forward qualified applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. TheDirector will review the results, if necessary conduct additional interviews, and forward the recommendation to the City Manager's Office for final action. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete LiveScan / fingerprinting and receive Human Resources approval prior to receiving a start date from the Department. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to email@example.com ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.