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Description To be considered for this position: Submit a 1) Complete online City application, 2) Current resume, (3) Cover Letter and 4) Completed Supplemental Questionnaire. Incomplete applications will be disqualified. This recruitment is open until filled and the first review of applications will be on Friday, April 21, 2023. THE POSITION The Utility Conservation/Efficiency Coordinator is responsible for the planning, development, modification, implementation, coordination and management of utility conservation, efficiency and customer service programs for the City of Santa Clara Utilities. Performs related duties as assigned. This announcement is for two (2) Departments as described below: Silicon Valley Power: This position is located within the Customer Engagement Division, primarily responsible for energy efficiency, conservation, electrification and low income programs serving Silicon Valley Power’s residential customers. The successful candidate will assist in the development, implementation and evaluation of programs, education and outreach efforts and program marketing. Such efforts include, but are not limited to, performing home energy audits, investigating high bill complaints, developing messaging and providing content for outreach campaigns, providing presentations to school and community groups, preparing and instructing glasses on energy efficiency, conservation and electrification topics, providing supervision to interns, processing rebate applications and interconnection agreements, and working special events to provide program information to the general public. Water Sewer Utilities: This position is primarily responsible for Water conservation and efficiency for residential, commercial, Industrial and Institutional customers. The successful candidate will assist in the education and outreach efforts, enforcements of water conservation ordinances, policies and programs. Such efforts include, but are not limited to, performing developing messaging and providing content for outreach campaigns, providing presentations to school and community groups, preparing and instructing classes on water conservation and efficiency, processing rebate applications, and working special events to provide program information to the general public. Work with other city department like Community Development, Communication, Sustainability and Compliance division. Represent the City water department to water suppliers’ and outside agencies meetings. DEPARTMENT DESCRIPTIONS Silicon Valley Power Department: Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer service, energy programs, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. For more information about Silicon Valley Power, please visit the department website . Water Sewer Utilities Department: Santa Clara Water & Sewer Utilities' mission is to provide customers a dependable supply of safe, potable water, environmentally-sound wastewater collection, treatment, and disposal. Furthermore, recycled water is offered for approved uses including irrigation and industrial processes, where available. Programs and services are designed and implemented with economic and environmental benefits in mind. The City of Santa Clara's Water & Sewer Utilities Department seeks a candidate with strong oral and written communication skills; a proven record of preparing and administering programs; and experience working in a team environment with customer service, For more information about the Water & Sewer Utilities Department, please visit the department website . Typical Duties This description may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction: Develops and manages conservation and/or efficiency incentive programs; Serves as a field representative to the public by educating the public on conservation efforts and efficiency technologies and measures, including, developing and disseminating conservation, efficiency and services information to the public; Coordinates support services to produce conservation and/or efficiency and services materials; Sets up displays or workshops, classes and conservation and/or efficiency presentations; Performs and/or organizes residential and/or commercial audits and verification or compliance inspections; Responds to customer comments, complaints, and inquires regarding usage and bill calculations; Determines the cost-effectiveness of various conservation and/or efficiency programs and techniques for the customer and the utility; Investigates and assists in implementing rate incentive programs; Analyzes and audits data, assists in making recommendations, and presents information to staff and customers; Represents the City regarding conservation and/or efficiency issues before the assorted governmental agencies, energy and/or water suppliers, chambers of commerce, apartment and homeowners associations and community groups; Develops and implements public information programs concerning conservation and efficiency, including press releases, newsletters, flyers, bill stuffers and other forms of information; Prepares technical reports concerning the use of energy or water; Coordinates with City departments to encourage the installation of energy and water efficient products within City facilities and identify and develop policies that require energy and water efficient use in new construction and development; Maintains records/databases for collecting statistical data on water or energy usage, prepares reports, and processes forms and applications; Assists in applying, tracking, reporting, and monitoring grants; Develops programs for annual awareness weeks; Coordinates conservation and/or efficiency efforts of other City departments and agencies of the City; May direct and supervise support staff, part-time, as-needed or contract employees and volunteers in the implementation of conservation and/or efficiency programs; May install or provide advice in the installation of energy or water-saving devices; and Performs related work as required. When assigned to Water and Sewer Utilities: Inspects and audits landscape sites, and irrigation plans and systems to ensure it meets plan requirements collects and analyzes data related to water use and prepares recommendations for increased efficiency. Assists with enforcing the City's water conservation ordinances, policies, and programs. May provide assistance to supervisor and issue administrative corrective letters and/or citations in accordance with applicable regulations; and works with residents and business owners to correct related municipal code violations. Advises City contractors on the City's plumbing fixture replacement and landscape improvement programs, including information on minor plumbing retrofits, making minor repairs on irrigation systems, water faucets, toilets, and other plumbing fixtures. Orders and maintains an inventory of plumbing fixtures and parts and other conservation components, and maintains an inventory of completed landscape projects and products. Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from an accredited college or university with a Bachelor's degree and major course work in engineering, environmental studies, business administration, education, public administration, communications, or a closely related field; AND Two (2) years of experience involving, energy, water or other resource conservation/efficiency and customer service program management. LICENSES/CERTIFICATIONS Possession of a valid Class C driver's license is required at the time of application and for the duration of employment. If assigned to Water & Sewer Utilities, an American Water Works Association (AWWA) Water Use Efficiency Practitioner Grade 1 Certificate within 12 months of appointment is required. DESIRABLE QUALIFICATIONS If assigned to Silicon Valley Power (Electric Department), a certificate of completion of, energy auditing, energy management, resource conservation, efficiency or communications courses is highly desirable. Experience educating the public and developing educational materials, involved in the implementation of conservation and efficiency programs and administering rebate programs. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. May be expected to work evenings and weekends as required. Must be able to lift up to 50 pounds, move large appliances short distances and climb ladders to inspect attic spaces for certain programs. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. VETERAN’S PREFERENCE POINTS: This position qualifies for Veteran’s Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score. Knowledge, Skills, and Abilities KNOWLEDGE OF: Laws and regulatory codes applicable to usage and conversation and/or efficiency for assigned area of work, including Federal, State, County, and local mandates; Principles and practices of conservation and demand-side management, including the use of common utility benefit/cost ratio tests; Electric and/or water generation or efficiency technologies and terminology; Electric and/or water rates and bill calculations for assigned area, including energy or water demand and power or water factor; Elements of utility generation, supply and distribution systems; Utility safety; Common utility terms and formulas; Energy and/or water saving technologies or devices; Principals and practices of lighting, weatherization, building electrification and indoor climate control; General building construction and components; Principles and practices of developing management plans and efficiency ordinances; Principles and techniques of supervision and personnel administration; When assigned to Silicon Valley Power (Electric Department): The laws and regulatory codes applicable to energy use and energy efficiency, including the State Energy Efficiency Standards for Residential and Nonresidential Buildings (Title 24) and State Appliance Efficiency Standards (Title 20); and When assigned to the Water and Sewer Utilities: The rules and regulations of the California Water Code, Department of Water Resources and State Water Resources Control Board: water efficiency legislation, water conservation and drought planning, water loss performance standards, standards for residential, commercial, industrial, institutional indoor and outdoor water efficiency standards. ABILITY TO : Work tactfully with the public and co-workers; Establish and maintain effective working relationships with those contacted in the course of work, including City Departments, the public, local schools and non-governmental organizations; Work with community groups and the public by presenting at and conducting workshops and educational events on energy and water efficiency and conservation; Work in a team-based environment to achieve common goals; Follow oral and written instructions and communicate effectively orally and in writing; Speak on a one-to-one basis and in front of groups of various sizes; Write, organize and effectively present informational material for public distribution using common computer applications, including City systems and applications (Microsoft Office Suite) and presentation programs; Effectively handle multiple priorities, organize workload and meet deadlines; Ability to supervise and/or train subordinates; Analyze data and assist in making recommendations; Explain and implement a variety of energy and water conservation and/or efficiency measures, policies and services; Learn, apply and assist in enforcing appropriate municipal codes and ordinances, including the California Plumbing Code if assigned to Water and Sewer Utilities; Test and analyze customer usage impacts; Conduct site evaluations and audits for overall efficiency and conservation management purposes; and Provide effective customer service. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Complete online City Application, 2) Current Resume, 3) Cover Letter and 4) Completed Supplemental Questionnaire. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is open until filled: Applications will be reviewed on a bi-weekly basis consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2023. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 6.50% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $9,114.00(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2,138.15 (90% of Kaiser Family)/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Employees hired before 1/1/2022 are eligible for $479.09/month of the City’s health contribution, even if they opt-out of City-offered health insurance. Employees hired before 1/1/2022 can receive an additional $467.77/month if they provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2023); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2023); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $15,000 of Basic Life Insurance coverage. Employer premium is $2.87/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): 0.9% of gross pay; max deduction of $1,378.48 (includes PFL) 7 day waiting period. Maximum benefit is $1,620/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,620/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $22,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules.Employees over 50 years of age may contribute up to $30,000/year Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3050per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $300per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 450 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 240 hour and 100 hours for Library & Fire Non-Sworn 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: Up to $120 per fiscal year for eligible classifications Safety Boots: Upt to $237 per fiscal year for eligible employees Walking Shoes: Up to $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Appointments can be face-to-face appointments with an MHN network provider, phone appointments, or web- video appointments Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $406/month in 2023(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $243/month in 2023(amount adjusted annually)