Carl Chang

  • Customer Service Rep
  • Austin, TX, USA
  • Sep 05, 2024

Cover Letter

My Resume

Objective

Dedicated and results-oriented professional with extensive experience in client services, hospitality, and management. Proven track record in providing exceptional customer service, training and mentoring staff, and driving sales performance. Adept at handling diverse responsibilities, including financial transactions, client relations, and operational management.

Skills

Customer Service, team collaboration, Leadership, time management, sales, problem-solving, customer retention, employee training, conflict resolution, Microsoft Applications.

Work Experience

Client Associate
Jul 2023 - Mar 2024 Charles Schwab
  • Client Interaction and Support
  • Account Management
  • Retirement Planning Guidance
  • Compliance and Documentation
  • Problem and Solution
  • Client Relationship Management
  • De-escalations
  • 401K Loans
Lead Waiter/Trainer
Mar 2018 - Jan 2023 Pappadeaux Seafood Kitchen
  • Customer Service
  • Training and Development
  • Wage Reporting
  • Cash Handling/Accounting Duties
  • Food and Beverage Service

Office Manager
Oct 2015 - Oct 2016 Elder Home Care
  • Operational Start-Up
  • Training and Development
  • Client Relations
  • Operational Management
  • Marketing and Outreach
  • Payroll
  • De-escalations
  • Talent Acquisition
  • Client Relations
  • Day to Day operational duties
  • Payroll

Education

Business Economics
Aug 2019 - Dec 2022 University of Texas at San Antonio

Total Years Experience

3

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