My responsibilities working in community relations include engaging with customers, providing information on the new fare program, and assisting with the transition to the updated system. This role also involves working at events, including evenings and weekends, and requires proactive customer interaction.

As an Operations Communications Specialist at Valley Metro, I play a vital role in the communications team, overseeing real-time rider notifications and coordinating with operations and security teams. My responsibilities include handling and responding to service alerts and rider reports for light rail, streetcar, and bus services. I provide timely updates through various channels such as web, SMS, email, and social media, and develop content for agency blogs and podcasts. Additionally, I offer support during service disruptions and emergencies. My role leverages strong communication and writing skills, proficiency in digital and social media platforms, excellent customer service abilities, and the capacity to manage multiple tasks effectively in high-pressure situations.

At Sprouts Farmers Market, I crafted innovative strategies to boost brand visibility at sponsored events through effective signage and product placement. I prepared press releases, spearheaded media campaigns, and managed program-related websites. Additionally, I addressed media, press, and public relations issues while fostering positive relationships with key stakeholders. I worked with management to identify trends influencing PR strategies and conducted market research to customize PR activities to meet customer needs.

At Fox News, I created high-quality content across various channels, including blog posts, newsletters, social media posts, press releases, and video scripts. I developed and managed digital content for websites and social media platforms, contributed versatile news content for daily shows, and handled show production from start to finish, showcasing expertise in video editing and story development. I also optimized social media visibility through SEO best practices and successfully managed multiple projects to meet tight deadlines.

At CBS News, I pitched impactful community-focused stories, leveraging relationships with key public officials. I conducted research, gathered information, and presented daily news reports and updates. I assisted in managing large teams of reporters and photographers, contributed to digital media initiatives, and ensured content quality. Additionally, I set and managed production schedules, met strict deadlines, and coordinated talent appearances and travel details.