{"id":1291,"date":"2013-07-15T23:01:07","date_gmt":"2013-07-16T06:01:07","guid":{"rendered":"http:\/\/careersingovernment.com\/tools\/?p=1291"},"modified":"2014-04-22T19:29:14","modified_gmt":"2014-04-23T02:29:14","slug":"three-strategies-for-developing-future-focused-employees","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/resources\/hr-tips\/three-strategies-for-developing-future-focused-employees\/","title":{"rendered":"Three Strategies for Developing Future-Focused Employees"},"content":{"rendered":"<p><a href=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2013\/07\/innovative-employee.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1294\" src=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2013\/07\/innovative-employee.jpg\" alt=\"innovative employee\" width=\"400\" height=\"320\" srcset=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2013\/07\/innovative-employee.jpg 400w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2013\/07\/innovative-employee-300x240.jpg 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a>Hierarchical organizations, like traditional public agencies, have developed structures, policies, and rules that minimize risk taking and encourage standardized work processes. \u00a0Governments have traditionally rewarded those who \u201cplay by the rules.\u201d This approach seems to have worked in times of stability or expansion.\u00a0 However, today\u2019s challenges related to funding and resource allocation require innovative, creative solutions.\u00a0 The best solutions will not come from the top; rather, they will come from an engaged workforce driving new approaches.<\/p>\n<p>A recent\u00a0employee engagement study from IPMA-HR and ADP suggests that when government upgrades technology and consolidates disparate systems, it frees employees from routine administrative processes, allowing them to focus on \u201chigh-value, mission-critical tasks.\u201d<\/p>\n<p>Once employees are freed to focus on high value issues, how do you facilitate the conversation so it is forward-moving and innovative?\u00a0 Here are three strategies:<\/p>\n<p><b>1. Measure what really matters. <\/b>It\u2019s easy to measure processes (number of permit applications processed, number of leads generated, number of surveys received).\u00a0 Oftentimes, the process itself does not lead to an end result that really matters.\u00a0 Ask your staff what end results truly matter to the community. Ask your citizenry.\u00a0 Rather than counting the number of applications received, the important measure might be the speed at which the applications are processed or the speeds at which pubic services were delivered. Instead of counting the surveys received,\u00a0track improvements in survey data month over month. Employees know what really matters.\u00a0 Engage them in a conversation about the outcomes of their work, and they will help you determine how to increase levels of performance.<\/p>\n<p><b>2. Regularly ask what\u2019s working and what\u2019s not.<\/b>\u00a0 Engaging employees means you ask them what they think.\u00a0 And then you listen.\u00a0 An easy exercise is to regularly ask the staff to collectively list the things that are going well for the work group and the things that could be improved.\u00a0 Have them write their ideas on an easel pad with the good things on one side and the problems on the other.\u00a0 Once employees are done brainstorming, lead a discussion (not a response or a defense) about how to maintain the good stuff and how to address the challenges.\u00a0 Ask them for solutions. Be sure to follow-up and act on as many of their ideas as possible. If you do this quarterly or semi-annually, employees naturally feel more valued and more engaged.<\/p>\n<p><b>3. Call out the excuses.<\/b>\u00a0 As you begin to engage employees in conversations about improving work, you will inevitably hear excuses for why things can\u2019t change.\u00a0 These excuses are the barriers between the status quo and an improved state.\u00a0 Seth Godin in his book\u00a0<a href=\"http:\/\/www.sethgodin.com\/sg\/\" target=\"_blank\" rel=\"nofollow\"><i>Tribes<\/i><\/a>\u00a0says employees with excuses are \u201csheepwalkers.\u201d Sheepwalkers are those who follow the flock, fighting to protect the status quo at all costs, never asking if obedience is doing them or the organization any good.\u00a0 Call the sheepwalkers on their game and challenge the excuses that are put up in the face of change. Encourage them instead to identify solutions, rather than barriers.<\/p>\n<p>Just because it\u2019s always been that way doesn\u2019t mean it has to stay that way.\u00a0 Public sector managers have an opportunity to re-engage employees in the important work they do through simple, no-cost tools.\u00a0 The first step is to ask employees to be engaged.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hierarchical organizations, like traditional public agencies, have developed structures, policies, and rules that minimize risk taking and encourage standardized work processes. \u00a0Governments have traditionally rewarded those who \u201cplay by the rules.\u201d This approach seems to have worked in times of stability or expansion.\u00a0 However, today\u2019s challenges related to funding and resource allocation require innovative, creative [&hellip;]<\/p>\n","protected":false},"author":59,"featured_media":1294,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[69],"tags":[],"class_list":["post-1291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hr-tips"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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