{"id":1714,"date":"2013-10-22T20:15:35","date_gmt":"2013-10-23T03:15:35","guid":{"rendered":"http:\/\/careersingovernment.com\/tools\/?p=1714"},"modified":"2014-04-22T14:01:50","modified_gmt":"2014-04-22T21:01:50","slug":"five-ways-public-sector-hr-department-can-earn-respect","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/resources\/five-ways-public-sector-hr-department-can-earn-respect\/","title":{"rendered":"Five Ways a Public Sector HR Department Can Earn Respect"},"content":{"rendered":"

\"HR.teamwork\"<\/a>Human resource (HR) departments in public agencies are fighting for credibility.\u00a0 Pressure to contain costs, engage employees, and be strategic has led many HR departments to flounder. HR wants to be seen as a resource and a trusted advisor to management. HR needs to be seen as credible in the eyes of employees.\u00a0 If the HR function is not credible in the eyes of its customers, the value of HR services is diminished.\u00a0 In my years of consulting with HR departments, I\u2019ve identified five ways HR departments can build respect in the eyes of the rest of the agency:<\/p>\n

1.<\/b>\u00a0\u00a0\u00a0\u00a0\u00a0<\/b>Be a constant source of information.<\/i><\/b>\u00a0 I continue to be amazed by the number of employees who say they don\u2019t know what their HR department does.\u00a0 They are not familiar with the services provided or they have a gross misunderstanding of how HR functions.\u00a0 This is an easy issue to address.\u00a0 HR must constantly “drip” information to employees on a wide range of employment issues through a variety of media. A detailed quarterly email won\u2019t work.\u00a0 Rather, provide information on a weekly or daily basis on a variety of topics that directly impact or benefit employees.\u00a0 Use as many communication methods as possible. They\u2019ll soon come to see you as a resource, rather than an obstacle.<\/p>\n

2.<\/b>\u00a0\u00a0\u00a0\u00a0\u00a0<\/b>Make your role known.<\/i><\/b>\u00a0 Oftentimes, employees misunderstand how HR operates.\u00a0 They believe that HR information is \u201cconfidential.\u201d\u00a0 They believe that HR should be \u201con their side.\u201d\u00a0 Then, when they don\u2019t get what they expect, they come to mistrust the entire HR function.\u00a0 How do we combat this phenomenon?\u00a0 Advertise your job, including your mission, your role, and your services.\u00a0 Make it known how you handle \u201cconfidential\u201d information.\u00a0 Don\u2019t be afraid to do a little education about the HR world.\u00a0 The more they know, the more they trust and respect you.<\/p>\n

3.<\/i><\/b>\u00a0\u00a0\u00a0\u00a0\u00a0<\/b>Get your ducks in a row.<\/i><\/b>\u00a0 The quickest way to lose credibility with your workforce is to make mistakes.\u00a0 Not meeting deadlines, making “minor” errors, and not following through on promises will come back to haunt you every time. There are many eyes on the HR function.\u00a0 You cannot afford to be sloppy or incomplete.<\/p>\n

4.<\/b>\u00a0\u00a0\u00a0\u00a0\u00a0<\/b>Constantly ask for feedback.<\/i><\/b>\u00a0 <\/i>Do you really know how your customers perceive you?\u00a0 Conduct annual surveys and customer focus groups to find out what your employee customers think.\u00a0 Pursue continuous improvement as a result of the feedback.\u00a0 Those who are always getting better are always more respected.<\/p>\n

5.<\/b>\u00a0\u00a0\u00a0\u00a0\u00a0<\/b>Know your stuff.<\/i><\/b> <\/b>\u00a0In this complex, litigious world, we cannot afford to be out of the loop.\u00a0 Respected professionals continuously learn and stay up on the trends and issues of their industry. Changes in health care, technology, and the political environment mean you can never stop learning. If you can\u2019t attend regular HR-related conferences, you can at least read professional journals and blogs. HR News<\/i> and HR.com<\/i> are great sources that will keep you up-to-date on what\u2019s happening in the HR world.\u00a0 Maintain your membership in public sector human resources associations like the International Public Management Association for Human Resources<\/a> (IPMA-HR).\u00a0 If you aren\u2019t up to date, why would employees want to come to you for answers?<\/p>\n

HR professionals and the departments they represent will continue fighting for credibility and respect if they aren\u2019t taking these simple steps.\u00a0 These are the basics.\u00a0 Master these and you are on your way to being the resource your organization needs you to be.<\/p>\n","protected":false},"excerpt":{"rendered":"

Human resource (HR) departments in public agencies are fighting for credibility.\u00a0 Pressure to contain costs, engage employees, and be strategic has led many HR departments to flounder. HR wants to be seen as a resource and a trusted advisor to management. HR needs to be seen as credible in the eyes of employees.\u00a0 If the […]<\/p>\n","protected":false},"author":59,"featured_media":1716,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[69,61],"tags":[33,38],"class_list":["post-1714","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hr-tips","category-resources","tag-management-advice","tag-management-government-administration"],"acf":[],"yoast_head":"\nFive Ways a Public Sector HR Department Can Earn Respect - Careers in Government<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.careersingovernment.com\/tools\/resources\/five-ways-public-sector-hr-department-can-earn-respect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five Ways a Public Sector HR Department Can Earn Respect - Careers in Government\" \/>\n<meta property=\"og:description\" content=\"Human resource (HR) departments in public agencies are fighting for credibility.\u00a0 Pressure to contain costs, engage employees, and be strategic has led many HR departments to flounder. 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