{"id":2255,"date":"2014-03-11T21:48:06","date_gmt":"2014-03-12T04:48:06","guid":{"rendered":"http:\/\/careersingovernment.com\/tools\/?p=2255"},"modified":"2014-04-22T11:07:40","modified_gmt":"2014-04-22T18:07:40","slug":"fielding-hard-ball-questions-public-audiences","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/resources\/hr-tips\/fielding-hard-ball-questions-public-audiences\/","title":{"rendered":"Fielding Hard Ball Questions from Public Audiences"},"content":{"rendered":"<p><a href=\"https:\/\/www.careersingovernment.com\/tools\/resources\/hr-tips\/fielding-hard-ball-questions-public-audiences\/attachment\/public-audiences-marnie\/\" rel=\"attachment wp-att-2257\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft  wp-image-2257\" src=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2014\/03\/public.audiences.marnie.jpg\" alt=\"public.audiences.marnie\" width=\"480\" height=\"320\" srcset=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2014\/03\/public.audiences.marnie.jpg 800w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2014\/03\/public.audiences.marnie-300x199.jpg 300w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2014\/03\/public.audiences.marnie-480x319.jpg 480w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/a>All the practice, preparation and knowledge in the world cannot prepare you for an audience who does not like you or your message.\u00a0 Many of my clients face public audiences who are hostile or who do not want to hear the message that is being delivered.\u00a0 At City Council meetings, public hearings, and community events, you may face crowds who have their own ideas about community issues.\u00a0 At times it may feel like the hard balls are coming at you faster than you can swing at them. Still, in the most tenuous scenarios, some presenters seem to develop rapport and build the trust of their audience.<\/p>\n<h2>Here are a expert tips for fielding Hard Ball Questions from Public Audiences:<\/h2>\n<p><b>Never lie!<\/b>\u00a0 Never say, \u201cno comment.\u201d\u00a0 Those who gain the trust and respect of the audience are those who are up front and tell it like it is.<\/p>\n<p><b style=\"line-height: 1.5em;\">Don\u2019t be afraid of not answering a question<\/b><span style=\"line-height: 1.5em;\">, but explain why you can\u2019t.\u00a0 The audience doesn\u2019t expect you to know everything about everything, but they do expect you to be honest and forthright.\u00a0 If otherwise credible, you will many times gain added credibility by saying, \u201cI don\u2019t have the complete data at this time, but I\u2019ll get it for you by tomorrow.\u201d\u00a0 Then, follow up on your promises.\u00a0 As long as it\u2019s obvious that you\u2019re not trying to be evasive, you become more believable in general by admitting there are things you don\u2019t know.\u00a0<\/span><\/p>\n<p><b>Keep the message simple.<\/b>\u00a0 Comments should be brief, without jargon, and easily understood by the audience.\u00a0 One way to turn a group against you is to talk in your language, rather than theirs.\u00a0\u00a0 When you try to make too many complex, technical points, it confuses the audience and then they wonder if you are trying to snow them.<\/p>\n<p><b style=\"line-height: 1.5em;\">Don\u2019t legitimize loaded or negative questions from the audience by repeating them.<\/b><span style=\"line-height: 1.5em;\">\u00a0 In your response, either point out the loaded words or change them so as to disarm them.\u00a0 You never want to directly answer the question, \u201cSo, when did you stop making our citizens your top priority?\u201d\u00a0<\/span><\/p>\n<p><b>In general, the tougher the question, the shorter your answer should be.<\/b>\u00a0 Oftentimes, we tend to ramble when faced with a tough question. We feel as if we need to explain ourselves.\u00a0 However, we usually end up digging an even deeper hole when we run off at the mouth.\u00a0 Just answer the question as concisely as you can and then be quiet.<\/p>\n<p>Maintaining composure and then developing rapport with an audience who doesn\u2019t want to hear your message is not easy.\u00a0 It takes practice and preparation.\u00a0 However, if you remember a few of these basic principles, you\u2019ll have a fighting chance of having them want to listen to you again.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>All the practice, preparation and knowledge in the world cannot prepare you for an audience who does not like you or your message.\u00a0 Many of my clients face public audiences who are hostile or who do not want to hear the message that is being delivered.\u00a0 At City Council meetings, public hearings, and community events, [&hellip;]<\/p>\n","protected":false},"author":59,"featured_media":2257,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[69],"tags":[605,70],"class_list":["post-2255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hr-tips","tag-marnie-e-green","tag-performance-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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