{"id":26021,"date":"2017-01-14T10:03:19","date_gmt":"2017-01-14T18:03:19","guid":{"rendered":"https:\/\/careersingovernment.com\/tools\/?p=6320"},"modified":"2017-01-26T17:53:28","modified_gmt":"2017-01-27T01:53:28","slug":"unparalleled-perspective-innovative-future-work","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/unparalleled-perspective-innovative-future-work\/","title":{"rendered":"An Unparalleled Perspective of the Innovative Future of Work"},"content":{"rendered":"

Businesses typically spend much of their time and efforts around the customer experience. After all, it is the consumers that drive our businesses and keep us going, right? However, it is our employees that drive our consumer experience and ensure that they are receiving the best experience possible. Coincidently, HR is now looking to the employee experience as the future of work<\/a>. There is a direct correlation between employee engagement and success in consumer experience because companies with highly engaged workforces outperform their peers.<\/p>\n

Improving the Employee Experience <\/strong><\/h4>\n

Improving the employee experience should be like applying HR practices to the principle of customer experience design that marketing and operations teams already employ. However, a compelling employee experience may mean different things to different employers. Once you know what this means to you then you can focus on creating a captivating employee experience<\/a>. What are your employees searching for that will allow them to give more back to your organization? The responses to this question typically include professional development programs, investing in additional training, improved workspaces, and providing more rewards. Companies have also chosen to focus on creating a compelling employee experience as the war for talent takes over. The best way to create a persuasive employee experience is to see the world through their eyes and develop a strategy that accounts for their work environment, how they can maintain productivity, and consistently learn how to achieve their best. Most HR leaders believe that the employee experience is crucial to their organization\u2019s success. Making the workplace an experience allows organizations to embed their culture and values in the workplace and use it as a strategy to recruit and hire top talent.<\/p>\n

Employing customer experience strategy to employee experience begins with needs-based breakdown, grouping employees into factions based upon their wants and needs. Most businesses organize employees in standard rankings, such as job title, rank, department, geography, and\/ or business unit. Customer experience design requires a more nuanced understanding of customers rather than just simple demographics or economic value. Employee design should be based upon employees\u2019 desires and drivers. As we all know, not every employee wants or needs the same development opportunities, schedules, or rewards. We are all driven differently and what motivates us professionally is also not the same. Employees differ in their level of interest in communicating and participating and what they value. Businesses need to provide experiences designed to appeal to different segments.<\/p>\n

HR can borrow tools from the customer experience. For example, the journey map, which outlines the steps customers go through in engaging with an organization. This approach can be applied to employees throughout the employment life cycle as well. Below is an example of the employment life cycle:<\/p>\n