{"id":32022,"date":"2018-06-09T14:53:15","date_gmt":"2018-06-09T21:53:15","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=32022"},"modified":"2018-06-09T14:53:15","modified_gmt":"2018-06-09T21:53:15","slug":"the-authenticity-factor","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/the-authenticity-factor\/","title":{"rendered":"The Authenticity Factor"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section” _builder_version=”3.2″ background_image=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/06\/authentic1.jpg” custom_padding_tablet=”50px|0|50px|0″ padding_mobile=”off”][et_pb_row admin_label=”row” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_3″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_divider show_divider=”off” height=”200″ disabled_on=”on|on|off” _builder_version=”3.2″][\/et_pb_divider][et_pb_text _builder_version=”3.2″ text_font=”PT Sans||||” text_text_color=”#ffffff” text_font_size=”72″ text_font_size_tablet=”52″ text_font_size_last_edited=”on|tablet” text_line_height=”1.1em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”620px” custom_margin=”0px||0px|”]<\/p>\n

The Authenticity Factor<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”3.0.47″ custom_padding_tablet=”50px|0|50px|0″ padding_mobile=”off”][et_pb_row use_custom_width=”on” custom_width_px=”1200px” custom_padding=”20px||0px|” custom_padding_tablet=”0px|||” column_padding_mobile=”on” custom_padding_last_edited=”on|tablet” parallax_method_1=”off” parallax_method_2=”off” admin_label=”row” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_3″ _builder_version=”3.0.47″ column_padding_mobile=”on” parallax=”off” parallax_method=”off”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/02\/Edmonds-headshot-1.jpeg” show_bottom_space=”off” align=”center” disabled_on=”on|on|” _builder_version=”3.0.101″ animation=”off” sticky=”on”][\/et_pb_image][et_pb_text disabled_on=”on|on|” _builder_version=”3.0.47″ text_font=”PT Sans|on|||” text_text_color=”#02b875″ text_font_size=”20″ text_line_height=”1.2em” header_text_color=”#000000″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”140px” module_alignment=”center” custom_margin=”20px||0px|”] CHRIS EDMONDS<\/a><\/span> [\/et_pb_text][et_pb_text disabled_on=”on|on|” _builder_version=”3.0.47″ text_font=”PT Serif||on||” text_text_color=”#363636″ text_font_size=”16″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”140px” module_alignment=”center” custom_margin=”10px||60px|”] Chris Edmonds is the founder and CEO of the Purposeful Culture Group, which he launched after a 15-year career leading and managing teams. [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.0.47″ column_padding_mobile=”on” parallax=”off” parallax_method=”off”][et_pb_text _builder_version=”3.2″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”24″ text_font_size_last_edited=”on|tablet” text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”720px” custom_margin=”0px||0px|”]<\/p>\n

\u201cI don\u2019t know which boss is going to show up each day \u2013 Jekyll or Hyde.\u201d Or \u201cShe says one thing then turns around and does the exact opposite. We see it every day.\u201d<\/span><\/p>\n

In my work with clients around the globe, I hear about team members\u2019 frustrations with their leaders all the time. These frustrations are often based on the leader\u2019s lack of consistent authenticity. <\/span><\/p>\n

We hear the term thrown around a lot, but do we know what it actually looks like to be authentic?\u00a0 Dictionary.com d<\/span>efines authentic as \u201cnot false or copied; genuine; real.\u201d To what degree are you genuine and authentic with your work colleagues \u2013 bosses, peers, and team members \u2013 in daily interactions?<\/span><\/p>\n

The Society for Human Resource Management\u2019s<\/span><\/a> 2016 study says that 53% of employees list an employee’s relationship with his or her immediate supervisor as a top 10 contributors to job satisfaction. <\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.0.47″ background_color=”#f7f7f4″ custom_padding=”0px||0px|”][et_pb_row make_fullwidth=”on” custom_width_px=”680px” use_custom_gutter=”on” gutter_width=”1″ custom_padding=”0px||0px|” make_equal=”on” column_padding_mobile=”on” background_color_2=”#efefe9″ parallax_method_1=”off” parallax_method_2=”off” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”2_3″ _builder_version=”3.0.47″ column_padding_mobile=”on” parallax=”off” parallax_method=”off”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/06\/authentic2.jpg” show_bottom_space=”off” force_fullwidth=”on” _builder_version=”3.2″ animation_direction=”off” animation=”off”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.0.47″ column_padding_mobile=”on” background_color=”#efefe9″ parallax=”off” parallax_method=”off”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/06\/authentic3.jpg” show_bottom_space=”off” force_fullwidth=”on” _builder_version=”3.2″ animation_direction=”off” animation=”off”][\/et_pb_image][et_pb_text disabled_on=”off|off|” _builder_version=”3.2″ text_font=”PT Serif||||” text_text_color=”#818178″ text_font_size=”24″ text_font_size_last_edited=”on|phone” text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”20%|10%||10%” custom_margin_tablet=”|10%||10%” custom_margin_last_edited=”on|desktop”]Think back to a boss you have had that was truly great, and it is extremely likely that they demonstrated authentic care and service to you.<\/span>
\n[\/et_pb_text][et_pb_text _builder_version=”3.0.47″ text_font=”PT Sans|on|||” text_text_color=”#888888″ text_font_size=”12″ text_letter_spacing=”2px” text_line_height=”1.2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”20px||20%|” custom_margin_tablet=”20px|||” custom_margin_last_edited=”on|tablet”] CHRIS EDMONDS [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.0.47″ custom_padding=”0px||0px|”][et_pb_row use_custom_width=”on” custom_width_px=”1200px” use_custom_gutter=”on” gutter_width=”4″ custom_padding=”20px||0px|” custom_padding_tablet=”0px|||” column_padding_mobile=”on” custom_padding_last_edited=”on|tablet” parallax_method_1=”off” parallax_method_2=”off” parallax_method_3=”off” parallax_method_4=”off” admin_label=”row” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ column_padding_mobile=”on” parallax=”off” parallax_method=”off”][et_pb_text _builder_version=”3.2″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”20″ text_font_size_last_edited=”on|tablet” text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”60px||0px|” custom_margin_tablet=”40px||0px|” custom_margin_last_edited=”on|tablet”]Think back to a boss you have had that was truly great, and it is extremely likely that they demonstrated authentic care and service to you. In other words, they interacted with no hidden agendas. There was no smoke and mirrors; there was simply honest discussion, transparent decision-making, and in-depth engagement.<\/span><\/p>\n

Great bosses kept their commitments, delivering on their promises. If they are unable to keep their commitments, they tell us why, well in advance of the deadline. They also explain how they were trying to get back on track, as soon as possible.<\/span><\/p>\n

If leaders don\u2019t demonstrate behavioral integrity \u2013 keeping their promises and modeling the organization\u2019s espoused values \u2013 they erode team members\u2019 commitment and contribution. Tony Simons\u2019 excellent research and book, <\/span>The Integrity Dividend<\/span><\/a>, found that employee\u2019s commitment goes up when they observe behavioral integrity from their leaders. That causes employees to apply discretionary energy in service to their organization\u2019s customers and goals.<\/span><\/p>\n

The benefit? For one hotel chain, $250,000 annual profit growth for every 1\/4 point gain on a 10 point scale!<\/span><\/p>\n

There is another benefit to the leader\u2019s authenticity. When leaders demonstrate authentic care, team members are much more likely to demonstrate authentic care with each other.<\/span><\/p>\n

The coach of the NBA\u2019s San Antonio Spurs, Gregg Popovich, is a player\u2019s coach \u2013 team members love to play for him. He\u2019s authentic and genuine. One way his genuineness plays out is that Popovich often devotes a portion of team meetings to the <\/span>culture and history of team members<\/span><\/a>.<\/span><\/p>\n

In 2014, in the midst of preparations for the championship series with the Miami Heat, Popovich opened a meeting by leading a <\/span>team discussion about Mabo Day<\/span><\/a>. Point guard Patty Mills \u2013 an indigenous Australian native \u2013 was surprised and honored by the coach\u2019s actions.<\/span><\/p>\n

Popovich believes that knowing one another\u2019s stories off the court binds team members together on the court. \u201cIt builds camaraderie. They feel connected and engaged and do better work.\u201d<\/span><\/p>\n

Authenticity matters. Genuine care matters. Be real, be honest, be available, be present. Only then can you build positive relationships, serve others consistently, and inspire aligned behavior and contribution.<\/span>
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In my work with clients around the globe, I hear about team members\u2019 frustrations with their leaders all the time. 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