{"id":32571,"date":"2018-08-12T15:03:22","date_gmt":"2018-08-12T22:03:22","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=32571"},"modified":"2023-03-23T19:02:42","modified_gmt":"2023-03-24T02:02:42","slug":"training-the-critical-link-to-a-successful-performance-management-program","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/training-the-critical-link-to-a-successful-performance-management-program\/","title":{"rendered":"Training: The Critical Link to a Successful Performance Management Program"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/08\/training-.jpg&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; padding_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;200px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Sans||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;72&#8243; text_line_height=&#8221;1.1em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;620px&#8221; custom_margin=&#8221;0px||0px|&#8221; text_font_size_tablet=&#8221;52&#8243; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Training: The Critical Link to a Successful Performance Management Program<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; padding_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;20px||0px|&#8221; custom_padding_tablet=&#8221;0px|||&#8221; custom_padding_phone=&#8221;&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2023\/03\/download.png&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;4.20.0&#8243; hover_enabled=&#8221;0&#8243; animation=&#8221;off&#8221; sticky=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; title_text=&#8221;download&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#02b875&#8243; text_font_size=&#8221;20&#8243; text_line_height=&#8221;1.2em&#8221; header_text_color=&#8221;#000000&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||0px|&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.careersingovernment.com\/tools\/author\/nicolec\/\" target=\"_blank\" rel=\"noopener noreferrer\">NICOLE CARR<\/a><\/span><br \/>\n[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Serif||on||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;16&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;10px||60px|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Nicole D. Carr is the Director of Human Resources at the California Department of Social Services and she has been appointed to various executive-level positions within State Government during her 20-year, public service career which includes but is not limited to serving as the Assistant Deputy Director for the Department of Housing and Community Development and a Budget Officer for the Department of Corrections and Rehabilitation.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;24&#8243; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;720px&#8221; custom_margin=&#8221;0px||0px|&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"font-weight: 400;\">As a Human Resource (HR) Director, one of my favorite tasks is helping employees succeed at their jobs. I have had the opportunity to assist managers restructure their organizations, build high-performance teams and train staff members to perfect their analytical skills and abilities to enhance productivity. I have also had the occasion to manage poor performing staff whose behavior improved through the use of training, staff recognition and progressive discipline. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This article offers managers four, effective performance management program tools for immediate use: <\/span><\/p>\n<p><span style=\"font-weight: 400;\">1) a work behavior indicator\/solutions matrix designed to correct the behavior of poor, performing staff; <\/span><\/p>\n<p><span style=\"font-weight: 400;\">2) specific steps necessary to develop and implement a performance management program; <\/span><\/p>\n<p><span style=\"font-weight: 400;\">3) an employee evaluation process that encourages engagement; and <\/span><\/p>\n<p><span style=\"font-weight: 400;\">4) multiple training resource tools which support performance management programs.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Performance Management Program Defined<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Too often, performance management programs (PMPs) are strictly interpreted as a means of disciplining employees; not training them. Although it\u2019s true that PMPs usually include progressive discipline steps, the primary purpose of a PMP focuses on the training and development of employees to create high performing teams. In fact, successful PMPs should be a fluid, agile process where managers collaborate with their employees and develop training plans to strengthen employee weaknesses and build on their strengths. Progressive discipline rules and training techniques should be woven into PMP processes to ensure the progressive correction of poor work behavior and the development of new skills.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Tool #1: Identifying the Cause of Poor Performance with a Behavioral Matrix<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">It\u2019s difficult to develop an effective PMP without first understanding the causes of poor performance. Managers may not specifically recognize the behavior contributing to poor performance, instead, they may recognize the undesirable outcomes of the behavior such as low productivity and poor service delivery. In fact, there is a growing presumption that poor performance is a clear manifestation of incompetency or an employee\u2019s lack of workplace tools necessary to complete work assignments, but that may not necessarily be the underlying cause of poor performance. The key to addressing poor performance is determining the root cause of performance deficiencies to identify an appropriate solution using a poor work behavior indicator matrix (see page 2). A behavior indicators\/solutions matrix identifies common performance behavioral types, which if not addressed, could lead to poor performance and a need for progressive discipline.<\/span><br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f7f7f4&#8243; custom_padding=&#8221;0px||0px|&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||0px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; column_padding_mobile=&#8221;on&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;100%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px||0||false|false&#8221; make_fullwidth=&#8221;on&#8221; custom_width_px=&#8221;680px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/08\/perform2.jpg&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#efefe9&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/08\/perform3.jpg&#8221; show_bottom_space=&#8221;off&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;off|off|&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#818178&#8243; text_font_size=&#8221;24&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20%|10%||10%&#8221; custom_margin_tablet=&#8221;|10%||10%&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]Training is the fuel which drives the entire performance management process and program. In fact, one of the first places that I turn to in order to train my staff is the International Public Management Association for Human Resources (IPMA-HR).<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#888888&#8243; text_font_size=&#8221;12&#8243; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||20%|&#8221; custom_margin_tablet=&#8221;20px|||&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]NICOLE CARR<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;4&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0||0px||false|false&#8221; custom_padding_tablet=&#8221;0px|||&#8221; custom_padding_phone=&#8221;&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;20&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;60px||0px|&#8221; custom_margin_tablet=&#8221;40px||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"font-weight: 400;\">POOR WORK BEHAVIOR INDICATORS AND SOLUTIONS<\/span><\/h4>\n<p>&nbsp;<\/p>\n<table border=\"10\">\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Poor Work Behavior<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Examples of poor work behavior<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Performance Management Steps<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Poor attitude<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Insubordination, hostility, poor attitude<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Issue expectation memos and provide formal subject matter training\/peer to peer training.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Resistance to Change<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Unwillingness, refusal or inability to update skills, resistance to policy\/procedure or work method changes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Launch broad communication plan to explain changes and seek input\/feedback from staff to encourage support of new policies.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Inappropriate interpersonal relations<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Impatient, inconsiderate, argumentative, inappropriate communication style <\/span><\/td>\n<td><span style=\"font-weight: 400;\">Use periodic performance reviews to correct behavior and provide interpersonal skill training.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Inappropriate physical behavior<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Abusive smoking, alcohol or drug use, hostile, or intimidating behaviors<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ensure staff awareness of organizational expectations by providing mandated trainings and ensure full enactment of no tolerance policies.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><span style=\"font-weight: 400;\">Tool #2: Performance Management Program Development\/Implementation<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The vision for every employer is to ensure the success of their employees, <\/span><span style=\"font-weight: 400;\">by providing honest communication, feedback and training. Development of a PMP begins with the review of the baseline practices of managers\u2019 interactions with their direct reports coupled with establishing improvement milestones for staff. Improvement milestones are developed using the PMP tool #3, the PMP evaluation and also from data collected from staff assignments.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Tool #3: PMP Evaluation<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">One of the tools integral to the success of a PMP is the inclusion of a performance evaluation process. The PMP performance evaluation approach (see below) modifies traditional evaluation methods to incorporate training elements and encourage an interactive process with managers and staff to develop a collaborative framework of clear communication and objectives. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">PMP EVALUATION APPROACH<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Gain employee commitment to meet goals by clearly communicating goals\/objectives to employees.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Collaboratively work with employees to develop viable, training development plans.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Monitor employee\u2019s performance by aligning performance objectives with organizational standards and expectations to provide employee performance feedback.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ensure an interactive and engaging performance review by requesting that the employee come to the review prepared to discuss his\/her job performance and job satisfaction. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">During the evaluation, ask the staff member for their opinion of their job performance, then provide the staff member with performance feedback that contains clear, objective, non-judgmental language.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Managers should conduct ongoing, performance improvement or appreciation discussions with staff to improve performance or provide praise for high performance.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Incentivize employees who improve their performance and recognize those who maintain good performance.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Recognizing the Training-Performance Management Link<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">According to a study from the <\/span><i><span style=\"font-weight: 400;\">Journal of Economics, Finance and Administrative Science<\/span><\/i><span style=\"font-weight: 400;\">,<\/span> <span style=\"font-weight: 400;\">performance is improved when organizations increase employee training and development activities. The results of these findings indicate that organizations that invest in their employees and implement quality employee training and development programs find that their employees reciprocate those efforts by producing good work products and demonstrating high performance habits. Further, the study indicated that organizations that provide incentives can motivate employees to be more engaged in their work and accept increased levels of responsibility within the organization.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Tool #4: Training Resources<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Training is the fuel which drives the entire performance management process and program. In fact, one of the first places that I turn to in order to train my staff is the International Public Management Association for Human Resources (IIPMA-HR). The IPMA-HR hosts a number of courses at https:\/\/www.ipma-hr.org\/advance-your-career\/courses which provide basic to advanced skill development for mid to senior-level human resource professionals. The second resource is the Cooperative Personnel Services \u2013 Human Resources which offers a wide variety of courses at http:\/\/www.cpshr.us\/training_center\/2018traningcatalog.pdf ranging from the Human Resource and Risk Management Academies to professional and analytical development courses for staff and management. The third resource for any organization should be the development of an internal training program. I always encourage organizations to develop internal training programs whenever possible as peer to peer trainings are effective ways to transfer knowledge and meet staffing needs for organizational, succession plans.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Final Note<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The very most important task that managers must do is this: hire talent. To adequately manage the need for performance management and training, managers must invest sufficient time to recruit and retain qualified candidates. That is, managers must develop a comprehensive search for talent by carefully developing duty statements and job bulletins as well as advertise vacancies using diverse communication channels such as LinkedIn, Indeed, email blasts or the like to obtain the sufficient, competent applicant pool. Doing so, reduces time, effort and the additional costs associated with training, re-training and the possible use of progressive discipline to ensure acceptable performance. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If an organization hires the right person for the job, then it is the formidable blend of training and an effective performance management program which contributes to the success of an employee and the health of an organization. It is management\u2019s responsibility to ensure recruitment of the best talent and to work to retain staff through quality, employee training and development to achieve high performing staff, maintain productivity and encourage enhanced organizational performance and growth. <\/span><br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;19px|0px|24.625px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_padding_mobile=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;780px&#8221; custom_padding=&#8221;0px|0px|73.90625px|0px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;780px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;36&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||70px|&#8221; text_font_size_tablet=&#8221;26&#8243; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;] Want new articles before they get published? 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I have had the opportunity to assist managers restructure their organizations, build high-performance teams and train staff members to perfect their analytical skills and abilities to enhance productivity.<\/p>\n","protected":false},"author":3309,"featured_media":32581,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[13,18],"tags":[38],"class_list":["post-32571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-gov","category-career-advice","tag-management-government-administration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Training: The Critical Link to a Successful Performance Management Program - 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