{"id":33429,"date":"2018-12-08T11:57:47","date_gmt":"2018-12-08T19:57:47","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=33429"},"modified":"2018-12-08T11:57:48","modified_gmt":"2018-12-08T19:57:48","slug":"compelling-captains-create-consistent-performance-and-results","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/compelling-captains-create-consistent-performance-and-results\/","title":{"rendered":"Compelling Captains Create Consistent Performance and Results"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section” _builder_version=”3.18.1″ background_image=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/12\/capn1.jpg” custom_padding_tablet=”50px|0|50px|0″ padding_mobile=”off”][et_pb_row admin_label=”row” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_3″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_divider show_divider=”off” height=”200″ disabled_on=”on|on|off” _builder_version=”3.2″][\/et_pb_divider][et_pb_text _builder_version=”3.18.1″ text_font=”PT Sans||||” text_text_color=”#ffffff” text_font_size=”72″ text_font_size_tablet=”52″ text_font_size_last_edited=”on|tablet” text_line_height=”1.1em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”620px” custom_margin=”0px||0px|”]<\/p>\n

Compelling Captains Create Consistent Performance and Results<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”3.0.74″ custom_padding_tablet=”50px|0|50px|0″ padding_mobile=”off”][et_pb_row use_custom_width=”on” custom_width_px=”1200px” custom_padding=”20px||0px|” custom_padding_tablet=”0px|||” column_padding_mobile=”on” custom_padding_last_edited=”on|tablet” parallax_method_1=”off” parallax_method_2=”off” admin_label=”row” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_3″ _builder_version=”3.0.47″ column_padding_mobile=”on” parallax=”off” parallax_method=”off”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/02\/Edmonds-headshot-1.jpeg” show_bottom_space=”off” align=”center” disabled_on=”on|on|” _builder_version=”3.0.101″ animation=”off” sticky=”on”][\/et_pb_image][et_pb_text disabled_on=”on|on|” _builder_version=”3.0.47″ text_font=”PT Sans|on|||” text_text_color=”#02b875″ text_font_size=”20″ text_line_height=”1.2em” header_text_color=”#000000″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”140px” module_alignment=”center” custom_margin=”20px||0px|”] CHRIS EDMONDS<\/a><\/span> [\/et_pb_text][et_pb_text disabled_on=”on|on|” _builder_version=”3.0.47″ text_font=”PT Serif||on||” text_text_color=”#363636″ text_font_size=”16″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”140px” module_alignment=”center” custom_margin=”10px||60px|”] Chris Edmonds is the founder and CEO of the Purposeful Culture Group, which he launched after a 15-year career leading and managing teams. [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.0.47″ column_padding_mobile=”on” parallax=”off” parallax_method=”off”][et_pb_text _builder_version=”3.18.1″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”24″ text_font_size_last_edited=”on|tablet” text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”720px” custom_margin=”0px||0px|”]<\/p>\n

Whether you are the captain of a cruise ship, a call center, a flower shop, or any other type of business team, you need to guide your team proactively. Who is in charge of your business? <\/span><\/p>\n

Every business needs a captain, a person that sets the stage for all actions and all relationships that take place within the work environment. If you, as the leader, do not set the stage by defining and aligning practices to clear performance standards and values expectations, people will be left to \u201cfigure it out on their own.\u201d This leads to widely varying practices \u2013 not aligned, proven practices. That lack of clarity and alignment erodes consistent performance, service, and results.<\/span><\/p>\n

How do you do that? An effective, inspiring captain first creates and communicate the team\u2019s plan, then implements the plan through role modeling, coaching, and celebrating progress daily.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.13.1″ background_color=”#f7f7f4″ custom_padding=”0px||0px|”][et_pb_row make_fullwidth=”on” custom_width_px=”680px” use_custom_gutter=”on” gutter_width=”1″ custom_padding=”0px||0px|” make_equal=”on” column_padding_mobile=”on” background_color_2=”#efefe9″ parallax_method_1=”off” parallax_method_2=”off” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”2_3″ _builder_version=”3.0.47″ column_padding_mobile=”on” parallax=”off” parallax_method=”off”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/12\/capn2.jpg” show_bottom_space=”off” force_fullwidth=”on” _builder_version=”3.18.1″ animation_direction=”off” animation=”off”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.0.47″ column_padding_mobile=”on” background_color=”#efefe9″ parallax=”off” parallax_method=”off”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/12\/capn3.jpg” show_bottom_space=”off” force_fullwidth=”on” _builder_version=”3.18.1″ animation_direction=”off” animation=”off”][\/et_pb_image][et_pb_text disabled_on=”off|off|” _builder_version=”3.18.1″ text_font=”PT Serif||||” text_text_color=”#818178″ text_font_size=”24″ text_font_size_last_edited=”on|phone” text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”20%|10%||10%” custom_margin_tablet=”|10%||10%” custom_margin_last_edited=”on|desktop”]<\/p>\n

You must be visible, present, and engaged, every day.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”3.0.47″ text_font=”PT Sans|on|||” text_text_color=”#888888″ text_font_size=”12″ text_letter_spacing=”2px” text_line_height=”1.2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”20px||20%|” custom_margin_tablet=”20px|||” custom_margin_last_edited=”on|tablet”] CHRIS EDMONDS [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.0.47″ custom_padding=”0px||0px|”][et_pb_row use_custom_width=”on” custom_width_px=”1200px” use_custom_gutter=”on” gutter_width=”4″ custom_padding=”20px||0px|” custom_padding_tablet=”0px|||” column_padding_mobile=”on” custom_padding_last_edited=”on|tablet” parallax_method_1=”off” parallax_method_2=”off” parallax_method_3=”off” parallax_method_4=”off” admin_label=”row” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ column_padding_mobile=”on” parallax=”off” parallax_method=”off”][et_pb_text _builder_version=”3.18.1″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”20″ text_font_size_last_edited=”on|tablet” text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”60px||0px|” custom_margin_tablet=”40px||0px|” custom_margin_last_edited=”on|tablet”]<\/p>\n

Craft your plan <\/span><\/h4>\n

What should your plan include? All of the vital elements are easily found in an organizational constitution. An organizational constitution is a formal statement of your team or company\u2019s present-day servant purpose (its reason for being), values and behaviors, strategies, and goals.<\/span><\/p>\n

An organizational constitution is a crisp and simple declaration of your team\u2019s desired destination as well as defining how people are expected to behave and treat others along the way.<\/span><\/p>\n

Your servant purpose and values are strategic elements that don\u2019t change much over time. The more tactical elements \u2013 valued behaviors, strategies, and goals \u2013 will likely evolve as your business evolves, as markets evolve, as customer needs change, etc.<\/span>
<\/span><\/p>\n

Model and coach the plan<\/span><\/h4>\n

Setting the plan is step one. Communicating the plan is step two. The real work happens with implementing the plan \u2013 steps three through one hundred!<\/span><\/p>\n

Announcing the plan doesn\u2019t guarantee that team members will embrace it. The captain\u2019s role and responsibility is to model the plan and to coach the plan, every day.<\/span><\/p>\n

An effective captain doesn\u2019t simply communicate the plan then sit in his or her office, studying spreadsheets or answering emails all day. An effective captain reinforces the plan by being on the move, observing how the team is interacting and operating, moment to moment.<\/span><\/p>\n

A cruise ship\u2019s captain spends time on the bridge, ensuring that the team there is in tune with each other, with the ship\u2019s power plant, with the direction the ship is moving, etc. The captain also spends time observing team members interacting with passengers and with each other, validating aligned team member behaviors and redirecting misaligned ones.<\/span><\/p>\n

You must do the same. You must be visible, present, and engaged, every day. Leaders, if you don\u2019t act daily as a calm, assertive, caring captain, your \u201cship\u201d \u2013 your enterprise \u2013 may go astray.<\/span><\/p>\n

The only way that team members can be assured that they understand the plan and are aligned to the plan is by the captain\u2019s calm, assertive modeling and coaching of the plan.<\/span><\/p>\n

How much time will it take each week for you to effectively model and coach player\u2019s practices to your organizational constitution? Spend at least an hour a day and work yourself up to two hours a day.<\/span><\/p>\n

Your team deserves nothing less from you than a calm, assertive, caring hand on the tiller of your enterprise.<\/span><\/p>\n

What do you think? How have your best bosses \u201ccaptained\u201d your team or department in the past? <\/span><\/p>\n

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[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Every business needs a captain, a person that sets the stage for all actions and all relationships that take place within the work environment. If you, as a leader, do not set the stage by defining and aligning practices to clear performance standards and values expectations, people will be left to \u201cfigure it out on their own.\u201d This leads to widely varying practices \u2013 not aligned, proven practices. That lack of clarity and alignment erodes consistent performance, service, and results.<\/p>\n","protected":false},"author":2957,"featured_media":33430,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[17,32],"tags":[41,49,8],"class_list":["post-33429","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-on-the-job","tag-career-advice-2","tag-career-strategies","tag-leadership"],"acf":[],"yoast_head":"\nCompelling Captains Create Consistent Performance and Results - Careers in Government<\/title>\n<meta name=\"description\" content=\"Whether you are the captain of a cruise ship, a call center, a flower shop, or any other type of business team, you need to guide your team proactively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/compelling-captains-create-consistent-performance-and-results\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Compelling Captains Create Consistent Performance and Results - 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