{"id":34049,"date":"2019-03-09T15:52:27","date_gmt":"2019-03-09T23:52:27","guid":{"rendered":"https:\/\/skip.careersingovernment.com\/tools\/?p=34049"},"modified":"2019-03-09T15:52:35","modified_gmt":"2019-03-09T23:52:35","slug":"fire-up-your-conversations-when-to-communicate-electronically-or-by-voice","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/fire-up-your-conversations-when-to-communicate-electronically-or-by-voice\/","title":{"rendered":"Fire Up Your Conversations: When to Communicate Electronically or by Voice"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.19.9&#8243; background_image=&#8221;https:\/\/skip.careersingovernment.com\/tools\/wp-content\/uploads\/2019\/03\/fire1.jpg&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; padding_mobile=&#8221;off&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_divider show_divider=&#8221;off&#8221; height=&#8221;200&#8243; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243;][\/et_pb_divider][et_pb_text _builder_version=&#8221;3.19.9&#8243; text_font=&#8221;PT Sans||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;72&#8243; text_font_size_tablet=&#8221;52&#8243; text_font_size_last_edited=&#8221;on|tablet&#8221; text_line_height=&#8221;1.1em&#8221; header_font=&#8221;||||||||&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;800px&#8221; custom_margin=&#8221;0px||3px|&#8221;]<\/p>\n<p style=\"text-align: center;\">Fire Up Your\u00a0\u00a0\u00a0\u00a0 Conversations:\u00a0\u00a0\u00a0\u00a0 \u00a0 \u00a0 When to Communicate Electronically or by Voice<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.0.74&#8243; custom_padding=&#8221;25.3125px|0px|0|0px|false|false&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243;][et_pb_row use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; custom_padding=&#8221;20px||0px|&#8221; custom_padding_tablet=&#8221;0px|||&#8221; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; parallax_method_1=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2018\/04\/ShelleyR.jpg&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.2&#8243; animation=&#8221;off&#8221; sticky=&#8221;on&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.2&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#02b875&#8243; text_font_size=&#8221;20&#8243; text_line_height=&#8221;1.2em&#8221; header_text_color=&#8221;#000000&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||0px|&#8221;] <span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.careersingovernment.com\/tools\/author\/shelleyr\/\" target=\"_blank\" rel=\"noopener noreferrer\">SHELLEY ROW<\/a><\/span> [\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.2&#8243; text_font=&#8221;PT Serif||on||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;16&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;10px||60px|&#8221;] Named by Inc. as one of the top 100 leadership speakers, Shelley Row, P.E., is an engineer and former government and association executive. Shelley\u2019s leadership work focuses on developing insightful leaders who can see beyond the data. [\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_text _builder_version=&#8221;3.19.9&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;24&#8243; text_font_size_last_edited=&#8221;on|tablet&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;720px&#8221; custom_margin=&#8221;0px||0px|&#8221;]<\/p>\n<p>Imagine a fireplace blazing on a cold winter\u2019s day. It could be a gas fireplace, like mine, or a wood fireplace like my friend\u2019s. \u00a0While both fireplaces warm the room, the experience feels different depending on the fireplace. (Many would say there\u2019s no substitute for a \u201creal\u201d fireplace.)<\/p>\n<p>In a similar way, everyday we choose the method by which we communicate with our colleagues \u2013 electronic (i.e. email, text, instant messaging) or vocally (video or phone calls, face-to-face.) \u00a0In either style, we use words to share information, but the experience is different. An insightful leader knows when to use each approach.<\/p>\n<p>Like a gas fireplace, email, texting and messaging platforms allow for quick and easy exchange of information. \u00a0Email is your best choice anywhere simple communication is appropriate, the opportunity for misunderstanding is small, and the situation requires little nuance.\u00a0 Use email to:<\/p>\n<ul>\n<li>coordinate schedules for meetings or events<\/li>\n<li>distribute meeting agendas<\/li>\n<li>confirm action items<\/li>\n<li>summarize key discussion points<\/li>\n<li>relay short, simple or low-sensitivity messages<\/li>\n<li>document conversations, meetings or events to serve as a record<\/li>\n<li>distribute technical information or other data such as specifications, price quotes or reports<\/li>\n<li>disseminate a non-critical message to many recipients (such as holiday greetings, thank yous)<\/li>\n<li>solicit input for future discussion<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.74&#8243; background_color=&#8221;#f7f7f4&#8243; custom_padding=&#8221;0px||0px|&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243; custom_padding=&#8221;0px||0px|&#8221;][et_pb_row make_fullwidth=&#8221;on&#8221; custom_width_px=&#8221;680px&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding=&#8221;0px||0px|&#8221; make_equal=&#8221;on&#8221; column_padding_mobile=&#8221;on&#8221; background_color_2=&#8221;#efefe9&#8243; parallax_method_1=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_image src=&#8221;https:\/\/skip.careersingovernment.com\/tools\/wp-content\/uploads\/2019\/03\/fire2.jpg&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.19.9&#8243; animation=&#8221;off&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; background_color=&#8221;#efefe9&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_image src=&#8221;https:\/\/skip.careersingovernment.com\/tools\/wp-content\/uploads\/2019\/03\/fire3.jpg&#8221; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;3.19.9&#8243; animation=&#8221;off&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;off|off|&#8221; _builder_version=&#8221;3.19.9&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#818178&#8243; text_font_size=&#8221;24&#8243; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20%|10%||10%&#8221; custom_margin_tablet=&#8221;|10%||10%&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221;]<\/p>\n<p>Like the \u201creal\u201d fireplace, vocal conversations take more energy than email.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.2&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#888888&#8243; text_font_size=&#8221;12&#8243; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||20%|&#8221; custom_margin_tablet=&#8221;20px|||&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221;] SHELLEY ROW [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;4&#8243; custom_padding=&#8221;0||0px||false|false&#8221; custom_padding_tablet=&#8221;0px|||&#8221; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; parallax_method_1=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; parallax_method_3=&#8221;off&#8221; parallax_method_4=&#8221;off&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_text _builder_version=&#8221;3.19.9&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;20&#8243; text_font_size_last_edited=&#8221;on|tablet&#8221; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;60px||0px|&#8221; custom_margin_tablet=&#8221;40px||0px|&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<p>Like a wood fireplace, vocal communication provides for nuance. My friend\u2019s wood-burning fireplace ismore time consuming, messier and requires frequent caretaking. <i>And<\/i>, it provides a more complete fireplace experience.<\/p>\n<p>Talking in-person and, to some extent, talking on the phone and on video calls, allows a more complete\u00a0<i>communication<\/i>\u00a0experience. Hearing someone\u2019s voice, tones, volume, pace, and urgency, along with seeing their expressions and body language, provide insight into intangible factors that can make or break good communication.<\/p>\n<p>Vocal communication is essential for any situation where nuance is key, multiple interpretations are possible and where an emotional reaction can sway the outcome. \u00a0Use a vocal approach for<\/p>\n<ul>\n<li>conversations designed to reach complex decisions<\/li>\n<li>performance feedback and mentoring conversations<\/li>\n<li>discussion of goals and objectives<\/li>\n<li>sensitive subjects<\/li>\n<li>confidential information<\/li>\n<li>delivery of good or bad news with significant implications<\/li>\n<li>personnel issues or disciplinary action<\/li>\n<li>topics that need full understanding, discussion and interaction<\/li>\n<\/ul>\n<p>Like the \u201creal\u201d fireplace, vocal conversations take more energy than email. However, just as there\u2019s no substitute for a \u201creal\u201d fireplace, there\u2019s no substitute for a \u201creal\u201d conversation when the situation calls for it.<\/p>\n<p>Use your insight to assess when you need \u201creal\u201d discussion. Then, make the time and bring the energy to engage and connect.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243; custom_padding=&#8221;19px|0px|24.625px|0px&#8221;][et_pb_row use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;780px&#8221; custom_padding=&#8221;0px|0px|73.90625px|0px&#8221; column_padding_mobile=&#8221;on&#8221; parallax_method_1=&#8221;off&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_text _builder_version=&#8221;3.0.47&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;36&#8243; text_font_size_tablet=&#8221;26&#8243; text_font_size_last_edited=&#8221;on|tablet&#8221; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||70px|&#8221;] Want new articles before they get published? 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It could be a gas fireplace, like mine, or a wood fireplace like my friend\u2019s.  While both fireplaces warm the room, the experience feels different depending on the fireplace. (Many would say there\u2019s no substitute for a \u201creal\u201d fireplace.)<\/p>\n","protected":false},"author":3067,"featured_media":34050,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[13,18],"tags":[41,49],"class_list":["post-34049","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-gov","category-career-advice","tag-career-advice-2","tag-career-strategies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fire Up Your Conversations: When to Communicate Electronically or by Voice - Careers in Government<\/title>\n<meta name=\"description\" content=\"Just as there\u2019s no substitute for a \u201creal\u201d fireplace, there\u2019s no substitute for a \u201creal\u201d conversation when the situation calls for it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/fire-up-your-conversations-when-to-communicate-electronically-or-by-voice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fire Up Your Conversations: When to Communicate Electronically or by Voice - 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