{"id":35129,"date":"2019-09-12T15:07:26","date_gmt":"2019-09-12T22:07:26","guid":{"rendered":"https:\/\/careersingovernment.com\/tools\/?p=35129"},"modified":"2019-09-12T15:07:29","modified_gmt":"2019-09-12T22:07:29","slug":"emotional-intelligence-the-real-key-to-success","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/emotional-intelligence-the-real-key-to-success\/","title":{"rendered":"Emotional Intelligence: The Real Key to Success"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.19.9&#8243; background_image=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2019\/09\/key1.jpg&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; padding_mobile=&#8221;off&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_divider show_divider=&#8221;off&#8221; height=&#8221;200&#8243; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243;][\/et_pb_divider][et_pb_text _builder_version=&#8221;3.19.9&#8243; text_font=&#8221;PT Sans||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;72&#8243; text_font_size_tablet=&#8221;52&#8243; text_font_size_last_edited=&#8221;on|tablet&#8221; text_line_height=&#8221;1.1em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;620px&#8221; custom_margin=&#8221;0px||0px|&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Emotional Intelligence:\u00a0 The Real Key to Success<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.0.74&#8243; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; padding_mobile=&#8221;off&#8221;][et_pb_row use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; custom_padding=&#8221;20px||0px|&#8221; custom_padding_tablet=&#8221;0px|||&#8221; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; parallax_method_1=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2019\/09\/Warrick_Scott.jpg&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.19.9&#8243; animation=&#8221;off&#8221; sticky=&#8221;on&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.0.47&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#02b875&#8243; text_font_size=&#8221;20&#8243; text_line_height=&#8221;1.2em&#8221; header_text_color=&#8221;#000000&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||0px|&#8221;]<span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.careersingovernment.com\/tools\/author\/scottw\/\" target=\"_blank\" rel=\"noopener noreferrer\">SCOTT WARRICK<\/a><\/span><br \/>\n[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.0.47&#8243; text_font=&#8221;PT Serif||on||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;16&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;10px||60px|&#8221;]Scott Warrick is an Employment\/Labor attorney, human resource professional and a professional speaker.<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_text _builder_version=&#8221;3.19.9&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;24&#8243; text_font_size_last_edited=&#8221;on|tablet&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;720px&#8221; custom_margin=&#8221;0px||0px|&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">How important is Emotional Intelligence to your organization\u2019s success? No other program you will ever adopt in your organization will have as much impact if you are trying to do them with emotional children. The studies in this area are overwhelmingly clear in saying that nothing good happens in your organization if you cannot act like the bigger person!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As we progress in our careers, the ability to grow our emotional intelligence so we can use our Verbal Jeet Skills (EPR = Empathic Listening, Parroting, and \u201cRewards\u201d) to resolve conflict and build trust with others becomes more and more critical:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Technical expertise helps you get your job. However, it is your level of emotional intelligence that makes you a \u201cstar performer.\u201d Being able to build relationships and work with others makes you a success and gets you promoted, not your technical skills. \u00a0 IQ contributes only 4\u201310 percent toward a leader\u2019s success. The higher someone rises in an organization or in a career, the more impact that person\u2019s emotional intelligence has on determining success. Oftentimes, one\u2019s level of emotional intelligence will contribute as much as 90 percent of a person\u2019s success.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.74&#8243; background_color=&#8221;#f7f7f4&#8243; custom_padding=&#8221;0px||0px|&#8221;][et_pb_row make_fullwidth=&#8221;on&#8221; custom_width_px=&#8221;680px&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding=&#8221;0px||0px|&#8221; make_equal=&#8221;on&#8221; column_padding_mobile=&#8221;on&#8221; background_color_2=&#8221;#efefe9&#8243; parallax_method_1=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2019\/09\/key2.jpg&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.19.9&#8243; animation=&#8221;off&#8221; sticky=&#8221;on&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; background_color=&#8221;#efefe9&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2019\/09\/key3.jpg&#8221; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;3.19.9&#8243; animation=&#8221;off&#8221; sticky=&#8221;on&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;off|off|&#8221; _builder_version=&#8221;3.19.9&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#818178&#8243; text_font_size=&#8221;24&#8243; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20%|10%||10%&#8221; custom_margin_tablet=&#8221;|10%||10%&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">In short, if you cannot act like the bigger person, game over. <\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.0.47&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#888888&#8243; text_font_size=&#8221;12&#8243; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||20%|&#8221; custom_margin_tablet=&#8221;20px|||&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221;]SCOTT WARRICK<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243; custom_padding=&#8221;0px||0px|&#8221;][et_pb_row use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;4&#8243; custom_padding=&#8221;20px||0px|&#8221; custom_padding_tablet=&#8221;0px|||&#8221; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; parallax_method_1=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; parallax_method_3=&#8221;off&#8221; parallax_method_4=&#8221;off&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_text _builder_version=&#8221;3.19.9&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;20&#8243; text_font_size_last_edited=&#8221;on|tablet&#8221; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;60px||0px|&#8221; custom_margin_tablet=&#8221;40px||0px|&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">One study of more than 300 top-level executives from 15 global companies showed that high emotional intelligence skills was the factor that separated top performers from average ones.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In another study, divisional leaders who demonstrated high levels of emotional intelligence surpassed their revenue targets by a margin of 15\u201320 percent. However, those who had lower levels of emotional intelligence underperformed compared to their peers by almost 20 percent.\u00a0 <\/span><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At MetLife, sales agents who scored low in emotional intelligence sold an average of $54,000 in product each year.\u00a0 Alternatively, those sales agents who scored high in emotional intelligence had an annual sales average of $114,000.\u00a0 <\/span><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A large beverage firm used its standard hiring methods to select division- al presidents, which did not assess the applicant\u2019s emotional intelligence abilities. 50 percent of those applicants who were hired left the company within the first two years and mostly because of poor performance. The loss from these hiring mistakes cost the company an estimated $4 million. When the company started selecting divisional presidents based on their level of emotional intelligence, only 6 percent left in their first two years.\u00a0 <\/span><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Research conducted by the Center for Creative Leadership has found that the primary reason executives fail in their careers is due to a lack of emotional intelligence.\u00a0 The three primary causes for this failure are their inability to handle change, not being able to work well on a team, and their poor interpersonal relations with others. \u00a0 <\/span><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, success is emotional intelligence.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Emotional Intelligence Is NOT a \u201cNew\u201d Program<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Implementing emotional intelligence throughout your organization or into your lifestyle does not mean that you are simply following a fad diet or a new flavor of the month. Instead, building the emotional intelligence of your people allows you to do what you are already doing better. Emotional intelligence teaches you how to conduct yourself like an emotionally mature person, which means you are better able to remain in control of your ego and emotions, work cooperatively with other people, and build relationships with others. It is a lifestyle that gives you more control over your own well-being. If this does not happen, then nothing works. You simply cannot implement successful programs with emotional children.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, I once had a client who worked in human resources. She wanted to implement a new emotional intelligence program in her organization but wanted to wait until after negotiations with the union were completed. I stopped for a minute, then asked her, \u201cWhy? Do you want your negotiations to be as difficult as possible?\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I asked her the following questions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How productive do you think your negotiations are going to be if you have emotional children on your team?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Don\u2019t you want them to keep their cool during negotiations?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Shouldn\u2019t they listen more than they talk?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you want them to make logical decisions or emotional ones?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Don\u2019t you want to build trust amongst the members of your negotiating team?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Don\u2019t you want your negotiating team to understand people on the other side\u2014both their behaviors and their motives?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Again, becoming an emotionally intelligent communicator improves upon everything you are already doing. Unfortunately, she was trying to implement all of her programs with emotional three-year-olds on her team, which will not end well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I often talk to managers and CEOs who are desperately trying to find ways to make their various programs become more successful.\u00a0 They examine and re-examine how their program was designed and how it was implemented. All too often, the flaw was not in the design of the program, nor was it in the plan\u2019s implementation.\u00a0 They simply tried to implement a good plan with emotional children who were incapable of handling it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whenever I encounter these situations, I ask the CEO if the company wants:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">to build a good team?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">higher quality, higher production, and lower waste?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">better customer service?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">better relationships between management and labor?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">to be better equipped to defuse situations rather than escalate them?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">lower turnover?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">to reduce its chance of workplace violence?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">to prevent illegal harassment and EEO claims?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In short, none of your programs will work if you try implementing them with emotional children. Most anyone who has spent any time in the real world has worked with \u201ctoddlers\u201d who ruin everything for everybody.\u00a0 They understand how destructive these bullies can be to anyone who has ever encountered them. In short, if you cannot act like the bigger person, game over. Nothing good will happen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The above excerpt comes from Chapter 4 of Scott Warrick\u2019s new book, <\/span><a href=\"https:\/\/www.amazon.com\/Solve-Employee-Problems-Before-Start\/dp\/1586446290\/ref=sr_1_1?keywords=scott+warrick&amp;qid=1562000741&amp;s=gateway&amp;sr=8-1\" rel=\"noopener noreferrer\" target=\"_blank\"><span style=\"font-weight: 400;\">\u201cHow to Solve Employee Problems Before They Begin: Resolving Conflict in the Real World.\u201d\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_row use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;780px&#8221; custom_padding=&#8221;0px|0px|73.90625px|0px&#8221; column_padding_mobile=&#8221;on&#8221; parallax_method_1=&#8221;off&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; column_padding_mobile=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_text _builder_version=&#8221;3.0.47&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;36&#8243; text_font_size_tablet=&#8221;26&#8243; text_font_size_last_edited=&#8221;on|tablet&#8221; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||70px|&#8221;]Want new articles before they get published? 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No other program you will ever adopt in your organization will have as much impact if you are trying to do them with emotional children. The studies in this area are overwhelmingly clear in saying that nothing good happens in your organization if you cannot act like the bigger person!<\/p>\n","protected":false},"author":3265,"featured_media":35130,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[32],"tags":[8],"class_list":["post-35129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-on-the-job","tag-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Emotional Intelligence: The Real Key to Success - Careers in Government<\/title>\n<meta name=\"description\" content=\"How important is Emotional Intelligence to your organization\u2019s success?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/emotional-intelligence-the-real-key-to-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Emotional Intelligence: The Real Key to Success - 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