{"id":35927,"date":"2020-04-04T11:03:04","date_gmt":"2020-04-04T18:03:04","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=35927"},"modified":"2020-04-13T13:44:24","modified_gmt":"2020-04-13T20:44:24","slug":"understanding-hr-is-the-beating-heart-of-your-organization","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/covid-19\/for-employers\/understanding-hr-is-the-beating-heart-of-your-organization\/","title":{"rendered":"Understanding HR is the Beating Heart of your Organization"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.4.1&#8243; background_image=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2020\/04\/shutterstock_114700177.jpg&#8221; background_position=&#8221;bottom_center&#8221; custom_padding=&#8221;0|0px|0|0px|false|false&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;306px|0px|91px|0px|false|false&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.23.4&#8243; height=&#8221;200px&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.4.1&#8243; text_font=&#8221;PT Sans||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;72&#8243; text_line_height=&#8221;1.1em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;620px&#8221; min_height=&#8221;275px&#8221; custom_margin=&#8221;-69px|0px|0px|||&#8221; text_font_size_tablet=&#8221;52&#8243; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<p><strong>Understanding HR is the Beating Heart of your Organization<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;0px|||||&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; padding_mobile=&#8221;off&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;20px||0px|&#8221; custom_padding_tablet=&#8221;0px|||&#8221; custom_padding_phone=&#8221;&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2019\/05\/MFWHeadShotPub.jpg&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.23&#8243; animation=&#8221;off&#8221; sticky=&#8221;on&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#02b875&#8243; text_font_size=&#8221;20&#8243; text_line_height=&#8221;1.2em&#8221; header_text_color=&#8221;#000000&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||0px|&#8221;]<span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.careersingovernment.com\/tools\/author\/markw\/\" target=\"_blank\" rel=\"noopener noreferrer\">MARK F. WEINBERG<\/a><\/span><br \/>\n[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;PT Serif||on||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;16&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;10px||60px|&#8221;]Mark F. Weinberg is a retired California and Washington State City Manager with over 40 years of local government experience. He has served as a consultant to cities on organizational structure, management, human resources, finance, public safety, and community and economic development.<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.1&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;24&#8243; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;720px&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;||133px|||&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<p>Whether heads of families, corporations or government agencies, it is incumbent upon each of us to evaluate how we can do better\u2014both now and in the future\u2014to prepare for and cope with both small- and large-scale emergencies.\u00a0 It will be natural to focus on the adequacy and distribution of critical supplies, as well as medical, housing and transportation needs. \u00a0However, we cannot lose sight of the fact that how well we respond to disasters depends on people we elect or recruit, hire and train to perform their jobs. This is particularly true as it relates to public service officials and government employees.\u00a0 These are the people who formulate public policies, craft procedures and deliver essential services.<\/p>\n<p>The perception of the typical government workforce is less than stellar. Phrases such as \u201cuninspired\u2019, \u201clackadaisical\u201d, \u201cbureaucratic\u201d, \u201clacking innovation\u201d, \u201cdisengaged\u201d and even \u201cincompetent\u201d are often invoked to describe us. \u00a0If any of these descriptions have a trace of validity, government will lack crucial public trust and confidence and likely be unable to provide a satisfactory emergency response.\u00a0<\/p>\n<p>As might be expected in a service sector, as much as 70% or more of state and local government expenditures are allocated to personnel costs for delivering direct services. \u00a0Few would argue that the quality for both routine and emergency responses relies on quality employees. And yet, there is a budgetary and priority disconnect between how government HR departments are funded and operate and their very real impact on service delivery. The <a href=\"https:\/\/www.urban.org\/policy-centers\/cross-center-initiatives\/state-and-local-finance-initiative\/state-and-local-backgrounders\/state-and-local-expenditures\">Urban Institute reports<\/a> as little as 4% of state and local government expenditures are devoted to general administration.\u00a0 Human Resources must compete for its share of this thin slice of the budget pie. If public perception of government employees is disheartening, the internal view of the HR function <em>by employees<\/em> is equally disappointing. \u00a0HR departments and services provided are often depicted as being \u201ctransactional\u201d and \u201ccompliance-focused\u201d.\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#f7f7f4&#8243; custom_margin=&#8221;-87px||-257px|||&#8221; custom_padding=&#8221;0px||175px||false|false&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;0px||0px|&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; column_padding_mobile=&#8221;on&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; make_fullwidth=&#8221;on&#8221; custom_width_px=&#8221;680px&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2013\/10\/information.technology.HR_.professionals.jpg&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.4.1&#8243; custom_margin=&#8221;-57px||-40px|||&#8221; custom_padding=&#8221;76px|||||&#8221; animation=&#8221;off&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; background_color=&#8221;#efefe9&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2020\/02\/social2.jpg&#8221; url=&#8221;https:\/\/creativecommons.org\/licenses\/by-sa\/3.0&#8243; url_new_window=&#8221;on&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.4.1&#8243; custom_margin=&#8221;13px|||||&#8221; custom_padding=&#8221;||0px|||&#8221; animation=&#8221;off&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;off|off|&#8221; _builder_version=&#8221;4.4.1&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#818178&#8243; text_font_size=&#8221;24&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;13.4%|10%||10%||&#8221; custom_margin_tablet=&#8221;|10%||10%&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|phone&#8221;]<\/p>\n<p>The sheer number of recent and looming natural and manmade disasters makes it urgent that we reform the role and function of government HR.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#888888&#8243; text_font_size=&#8221;12&#8243; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||0%|||&#8221; custom_margin_tablet=&#8221;20px|||&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px|||||&#8221;]MARK F. WEINBERG<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;4&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0||0px||false|false&#8221; custom_padding_tablet=&#8221;0px|||&#8221; custom_padding_phone=&#8221;&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.1&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;20&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;-2px||0px|||&#8221; custom_margin_tablet=&#8221;40px||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;18px|||||&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<p>Perhaps the most potentially disadvantageous and counterintuitive disconnect is a reluctance to recognize the link between candidate hiring and subsequent performance. \u00a0In a recent <a href=\"https:\/\/www.govloop.com\/the-top-5-federal-employee-viewpoint-survey-results-to-know\/\" target=\"_blank\" rel=\"noopener noreferrer\">GovLoop poll<\/a>, when asked where their agencies faced the greatest challenges, 46% of the respondents identified \u201caddressing poor performers\u201d, 24% indicated \u201cbetter and more diverse training\u201d, and only 8% pointed to \u201cimproving hiring processes\u201d.\u00a0 <em>It is notable that poor employee performance was the dominant response while vigorously recruiting the highest quality candidates and assessing their skills and suitability for appointment was scarcely mentioned.<\/em><\/p>\n<p>In the context of a steady stream of baby boomer generation retirements, government has a unique opportunity.\u00a0 This is the time to recast its image and <a href=\"https:\/\/www.careersingovernment.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">reshape its workforce<\/a> to more closely align with best practices in America\u2019s finest private sector businesses. The sheer number of recent and looming natural and manmade disasters makes it urgent that we reform the role and function of government HR to produce a new generation workforce comprised of the most dedicated, capable and effective public servants.<\/p>\n<ul>\n<li>To begin with, public sector HR departments and functions should be valued, funded, and regarded in ways that recognize government performs best when it recruits and hires the nation\u2019s brightest and most energetic talent. This fundamental understanding must be woven into the fabric of each organization\u2019s culture and become a preeminent goal in every policy and program initiative. \u00a0<\/li>\n<li>If it is important that government hires have a healthy sense of self, then it is equally important that each organization build a strong image that conveys its mission, values, and ethos. Branding your agency is a vital first step in becoming an employer of choice and ensuring the suitability and fit of each new staffer.\u00a0<\/li>\n<li>Human Resources staff can benefit by redefining and expanding their roles to include leadership and relationship management. They are uniquely positioned to engage employees and help shape organizational culture.\u00a0 They can go well beyond merely guarding against a spoils system and filling vacancies with warm bodies meeting \u201cminimum qualifications\u201d. The most progressive HR departments will become valued partners to operating departments by providing assessment, advice and consultation designed to recruit and procure the highest quality workforce.<\/li>\n<li>Operating departments have historically relied on HR departments to help draft job descriptions, duties and minimum qualifications. They have leaned on HR to assemble and oversee interview boards and create eligibility lists. However, most operating departments are sure to welcome and appreciate greater depth of support from HR. Enlightened and empowered HR staff can help identify innovative and contemporary screening and selection methods designed to facilitate employee success. These might include practical and simulation exercises, technology aptitude appraisals, emotional I.Q barometers, reasoning and problem -solving exercises.\u00a0 These and other tools need to supplant many of the tried and true oral interview questions for which most applicants have rehearsed. Yes, there are added expenses for such assessments however the return on investment is substantial. It is the staggering cost of hiring ill-suited employees that is prohibitive.\u00a0<\/li>\n<\/ul>\n<p><em>The Human Resources department is the beating heart of any government agency.<\/em> The nature of its core functions ordains it as a driving influence.\u00a0 Simply stated, to instill central values and achieve desired behavior, an organization must screen, select and hire, train and develop, appraise performance, reward and promote employees in a manner that emphasizes and reinforces its objectives.<\/p>\n<p>I am reminded when my wife and I visit her family in their small Netherlands village and accompany them grocery shopping it is different from our experience at home. \u00a0Like so many of their neighbors, her family still prefers stopping at the butcher shop, produce stall, bakery and, of course, cheese shop to one-stop markets. Even with my penchant for efficiency I understand and appreciate that these niche purveyors (artisans, really) generally provide superior products well worth the added effort.<\/p>\n<p>Finding and hiring the best public service workers may also require an added effort. \u00a0Casting a large but focused net is imperative. Broadcasting <a href=\"https:\/\/www.careersingovernment.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">career opportunities on niche online job boards<\/a> with strong network relationships and prominent social media presence is imperative today.\u00a0 \u00a0Still relevant are outreach activities that include industry magazines and journals, attending professional association conferences and job fairs.\u00a0 Developing relationships with universities and trade schools that have relevant coursework and internship and apprentice programs will set your HR Department apart from others. \u00a0Too meet diversity objectives, for specialty skills, and hard-to-fill positions, tailored and targeted recruitment strategies should be considered.<\/p>\n<p>Our culture is replete with the phrase, \u201cYou are only as good as ____\u201d. \u00a0As it relates to public services, and certainly with respect to our emergency response capabilities, we are only as good as the result of our recruitment and hiring efforts. The leadership and management we provide, plans we develop, training we offer, technology and equipment we acquire are all very important pillars supporting our performance. However the quality of our workforce will always be the bedrock upon which these pillars rest.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;19px|0px|24.625px|0px&#8221;][et_pb_row column_padding_mobile=&#8221;on&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;780px&#8221; custom_padding=&#8221;0px|0px|73.90625px|0px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;780px&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;36&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||70px|&#8221; text_font_size_tablet=&#8221;26&#8243; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221;] Want new articles before they get published? 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