{"id":4713,"date":"2015-07-11T18:50:06","date_gmt":"2015-07-12T01:50:06","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=4713"},"modified":"2015-07-11T19:25:59","modified_gmt":"2015-07-12T02:25:59","slug":"challenges-confronting-a-public-sector-cio","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/challenges-confronting-a-public-sector-cio\/","title":{"rendered":"Challenges Confronting a Public Sector CIO"},"content":{"rendered":"

\"CIO\"<\/a>In \u201cTeam of Teams:\u00a0 New Rules of Engagement for a Complex World,\u201d General Stanley McChrystal explores the challenges he experienced while commanding the Joint Special Operations Task Force in Iraq.\u00a0 I won\u2019t provide too much detail, as I don\u2019t want to call \u201cspoiler alert\u201d or prevent you from reading the book yourself, but Gen. McChrystal validates his conclusions with examples from within and outside this elite military organization.\u00a0 One of the most compelling is his observation that, as the Task Force added resources, improvements in efficiency were often offset by \u201cblinks\u201d between the different units.\u00a0 Geographic separation, technological limitations, and cultural\/social differences were obstacles to effective communication and coordination that couldn\u2019t be overcome without drastic changes in their traditional ways of doing business.<\/p>\n

As I read the recent article by Tracey Lien in the Los Angeles Times about the City of McKinney\u2019s response to an open records request<\/a>, I couldn\u2019t help but think about Gen. McChrystal\u2019s findings.\u00a0 If arguably the most sophisticated military force in the world can learn from its vastly inferior opposition, surely there is a lesson to be found in McKinney\u2019s \u201cblink,\u201d which unfortunately manifested itself in the media some 1,400 miles away.<\/p>\n

I\u2019ll start by saying that it was a mistake for an approximately $79,000 price tag to have been placed on the information.\u00a0 That much is clear, and has since been acknowledged by the City<\/a>.\u00a0 However, the uninformed criticism, especially from outside IT professionals, is unwarranted.\u00a0 As a former local government Chief Information Officer (CIO), I can attest to the challenges confronting public sector technology.\u00a0 Recruitment and retention of staff, antiquated systems (many of which are mission-critical), volatile and insufficient funding, the nature and diversity of services, and the inherent transparency of operations are just a few of the difficulties government technology leaders encounter.\u00a0 I have to give much-deserved credit to a local group of private sector technology executives, who, without having been asked, rallied to offer their support to me as I dealt with these challenges.\u00a0 Unfortunately, not all CIOs have the positive backing I did, so I offer a few tips to those working through it alone.<\/p>\n

#1 \u2013 Start with an inventory.<\/strong><\/p>\n

Before risk can be mitigated it must be identified.\u00a0 Creating a comprehensive inventory of hardware and software will provide visibility into the age, functionality, and potential risks of an agency\u2019s technology assets.\u00a0 Moreover, armed with the information an inventory will provide, technology leaders can make their organizations more adaptable, which, according to Gen. McChrystal, is essential to being resilient in the face of diversity.<\/p>\n

#2 \u2013 Formalize technology governance.<\/strong><\/p>\n

Let\u2019s face it.\u00a0 When competing with police, fire, parks\/recreation, courts, economic development, etc. for limited funds, technology won\u2019t often win.\u00a0 Consequently, it is critical that the organization collectively make decisions regarding the investment and priority of technology resources.\u00a0 Creating ambassadors for the choices made, and a unified front to oppose criticism, places IT leaders in the best position to be successful.<\/p>\n

#3 \u2013 Educate your stakeholders.<\/strong><\/p>\n

The evolution of technology has created some interesting beliefs from policy makers.\u00a0 IT professionals know that few systems are as seamless as downloading and using an app, but that doesn\u2019t mean our elected and appointed officials have that awareness.\u00a0 Part of your role as a service provider is to educate end users and stakeholders so that you can establish and manage their expectations for the agency\u2019s technology.<\/p>\n

The principles from Gen. McChrystal\u2019s latest book can be applied in practically every discipline and at every level in the public and private sectors.\u00a0 While no one message is any more or less important than the others, something he wrote in the Introduction seems to have the most impact here:\u00a0 \u201ca problem has different solutions on different days.\u201d\u00a0 This is perhaps most true in the complex field of technology, where one day leaders may be criticized because information is not accessible enough and the next facing a cybersecurity incident\/data breach.\u00a0 Yes, Gen. McChrystal, I think you\u2019re right.\u00a0 Resiliency is the key.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

In \u201cTeam of Teams:\u00a0 New Rules of Engagement for a Complex World,\u201d General Stanley McChrystal explores the challenges he experienced while commanding the Joint Special Operations Task Force in Iraq.\u00a0 I won\u2019t provide too much detail, as I don\u2019t want to call \u201cspoiler alert\u201d or prevent you from reading the book yourself, but Gen. McChrystal […]<\/p>\n","protected":false},"author":2976,"featured_media":4714,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[32],"tags":[35,604],"class_list":["post-4713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-on-the-job","tag-government-trends","tag-information-technology"],"acf":[],"yoast_head":"\nChallenges Confronting a Public Sector CIO - Careers in Government<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/challenges-confronting-a-public-sector-cio\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Challenges Confronting a Public Sector CIO - Careers in Government\" \/>\n<meta property=\"og:description\" content=\"In \u201cTeam of Teams:\u00a0 New Rules of Engagement for a Complex World,\u201d General Stanley McChrystal explores the challenges he experienced while commanding the Joint Special Operations Task Force in Iraq.\u00a0 I won\u2019t provide too much detail, as I don\u2019t want to call \u201cspoiler alert\u201d or prevent you from reading the book yourself, but Gen. 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