{"id":50284,"date":"2025-09-10T10:52:59","date_gmt":"2025-09-10T17:52:59","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=50284"},"modified":"2025-09-10T10:53:04","modified_gmt":"2025-09-10T17:53:04","slug":"why-technical-expertise-and-experience-alone-arent-enough-for-public-service-leadership","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/why-technical-expertise-and-experience-alone-arent-enough-for-public-service-leadership\/","title":{"rendered":"Why Technical Expertise and Experience Alone Aren\u2019t Enough for Public Service Leadership"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.27.4″ background_image=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2025\/09\/Carolyn-scaled.jpg” custom_margin=”||91px|||” custom_padding=”0px|0px|0|0px|false|false” hover_enabled=”0″ global_colors_info=”{}” alt=”An employee in a gray suit stands in a modern office, holding a digital tablet and pen, looking to the side with a thoughtful expression. The background features stylish furniture and large windows.” title_text=”An employee in a gray suit stands in a modern office, holding a digital tablet and pen, looking to the side with a thoughtful expression. The background features stylish furniture and large windows.” sticky_enabled=”0″][et_pb_row column_structure=”1_3,2_3″ admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”223px|0px|91px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”PT Sans||||” text_text_color=”#ffffff” text_font_size=”72″ text_line_height=”1.1em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”620px” custom_margin=”45px||24px|-69px” custom_padding=”0px|||” hover_enabled=”0″ text_font_size_tablet=”52″ text_font_size_phone=”” text_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Why Technical Expertise and Experience Alone Aren\u2019t Enough for Public Service Leadership<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”-88px|||||” custom_padding=”3px|0px|24.6719px|0px||” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ column_padding_mobile=”on” custom_padding_last_edited=”on|tablet” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”1200px” custom_padding=”0||0px||false|false” custom_padding_tablet=”0px|||” custom_padding_phone=”” use_custom_width=”on” custom_width_px=”1200px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2022\/02\/Carolyn-Mozell-Photo-blue-dress.jpg” title_text=”Carolyn Mozell Photo – blue dress” show_bottom_space=”off” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” disabled_on=”on|on|” _builder_version=”4.16″ custom_margin=”||5px|||” animation=”off” sticky=”on” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”on|on|” _builder_version=”4.16″ text_font=”PT Sans|on|||” text_text_color=”#02b875″ text_font_size=”20″ text_line_height=”1.2em” header_text_color=”#000000″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”140px” module_alignment=”center” custom_margin=”20px||0px|” global_colors_info=”{}”]CAROLYN O. MOZELL<\/a><\/span>[\/et_pb_text][et_pb_text disabled_on=”on|on|” _builder_version=”4.16″ text_font=”PT Serif||on||” text_text_color=”#363636″ text_font_size=”16″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”140px” module_alignment=”center” custom_margin=”10px||60px|” global_colors_info=”{}”]<\/p>\n

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Carolyn Mozell is the founder and CEO of Leaders Who Connect and Inspire LLC and knows firsthand how transformative it can be when leaders and employees treat each other with mutual respect, kindness, and a genuine desire to see each other succeed.\u00a0\u00a0Carolyn served in some of the highest levels of local government leadership for over 25 years. Rising from executive assistant to deputy chief, she also knows that leadership is a privilege. Now, Carolyn leverages her direct experience advising elected officials, cabinet level leaders and activating diverse high performing teams to help leaders in business, nonprofit organizations and government agencies do the same.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”24″ text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”720px” custom_margin=”0px||0px|” custom_padding=”||14px|||” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

As a public service professional, you\u2019ve worked hard to build deep expertise and navigate complex systems. You know knowledge matters. You know experience matters. And you know results matter. But in practice, you\u2019ve likely realized that technical expertise and experience alone aren\u2019t enough to effectively lead people. Those skills may open the door to leadership, but they won\u2019t necessarily keep you in the room\u2014or guarantee you a seat at the decision-making table.<\/p>\n

From Expertise to Presence: 4 Leadership Shifts Every Public Service Professional Needs<\/p>\n

Know Yourself<\/h4>\n

Every leader has strengths, blind spots, and triggers. Self-awareness helps you recognize yours so you can respond with intention instead of reacting on autopilot. Leaders who know themselves project steady confidence, which builds trust and credibility with their teams.<\/p>\n

Tip:<\/strong> Reflect on how you respond under stress. Do you withdraw? Push harder? Recognizing your patterns is the first step toward balance.<\/p>\n

Manage Yourself<\/h4>\n

Public service is high-stakes work\u2014deadlines, crises, and sensitive decisions are the norm. How you manage your emotions in those moments sets the tone for everyone else. When you stay calm and composed, your team feels safe, supported, and capable of performing under pressure.<\/p>\n

Tip:<\/strong> Before responding in a tense situation, pause for a few deep breaths. This quick reset helps you model clarity and composure. I\u2019m sure you\u2019ve heard this tip a thousand times, but it\u2019s effective and worth repeating.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#f7f7f4″ min_height=”721px” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” column_padding_mobile=”on” module_class=” et_pb_row_fullwidth” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_padding=”0px||0px|” make_fullwidth=”on” custom_width_px=”680px” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2025\/09\/2-2-scaled.jpg” alt=”An employee in a suit stacks wooden blocks labeled with words like leadership, persistence, collaboration, strategy, adaptability, risk management, action, and planning on a table, representing building business skills.” title_text=”An employee in a suit stacks wooden blocks labeled with words like leadership, persistence, collaboration, strategy, adaptability, risk management, action, and planning on a table, representing building business skills.” show_bottom_space=”off” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.27.4″ custom_margin=”-39px|||||” hover_enabled=”0″ animation=”off” sticky=”on” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#efefe9″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2025\/09\/3-2-scaled.jpg” alt=”Four people in business attire sit around a table in a modern office, with two in the center smiling and shaking hands, suggesting a successful government meeting or agreement. Papers, notebooks, and glasses of water are on the table.” title_text=”Multiethnic,Business,Team,Of,Positive,Different,Aged,Colleagues,Watching,Internet” show_bottom_space=”off” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.27.4″ custom_margin=”-40px|||||” custom_padding=”0px|||||” hover_enabled=”0″ animation=”off” sticky=”on” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text disabled_on=”off|off|” _builder_version=”4.27.4″ text_font=”PT Serif||||” text_text_color=”#818178″ text_font_size=”24″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”10.8%|10%||10%||” custom_margin_tablet=”0.7%|10%||10%||” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Every leader has strengths, blind spots, and triggers. Self-awareness helps you recognize yours so you can respond with intention.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”PT Sans|on|||” text_text_color=”#888888″ text_font_size=”12″ text_letter_spacing=”2px” text_line_height=”1.2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”20px||20%|” custom_margin_tablet=”20px|||” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”]CAROLYN O. MOZELL[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”4″ column_padding_mobile=”on” custom_padding_last_edited=”on|tablet” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”1200px” custom_padding=”20px||0px|” custom_padding_tablet=”0px|||” custom_padding_phone=”” use_custom_width=”on” custom_width_px=”1200px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”20″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”9px||0px|||” custom_margin_tablet=”-142px||0px|||” custom_margin_phone=”-75px||0px|||” custom_margin_last_edited=”on|tablet” custom_padding=”0px|||||” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Know Others<\/h4>\n

Presence is how people experience you\u2014through your words, body language, listening, and consistency. Strong presence isn\u2019t about being rigid; it\u2019s about showing up with clarity, empathy, and intentionality.<\/p>\n

Tip:<\/strong> In your next meeting, give the speaker your full attention, no multitasking, no interruptions, no checking emails. That level of focus communicates respect and builds trust.<\/p>\n

Manage Your Relationships<\/h4>\n

Leadership presence isn\u2019t just about you, it\u2019s about how you connect with others. Effective leaders lean into emotional intelligence to build trust, resolve conflict, and inspire collaboration across teams and departments. Strong relationships turn expertise into impact.<\/p>\n

Tip:<\/strong> Schedule regular check-ins with peers, team members, collaborators or stakeholders to align expectations and strengthen trust before issues escalate.<\/p>\n

The Bottom Line<\/h4>\n

Technical expertise may get you noticed, but leadership presence is what makes you memorable and effective.<\/p>\n

In public service, your ability to lean into emotional intelligence and lead with confidence, calm, and grounded presence, is what transforms capable teams into resilient, high-performing ones. Developing these skills isn\u2019t optional, it\u2019s essential for leading effectively and ensuring that you and your team can create a positive, lasting impact in the communities you serve.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ min_height=”520.5px” custom_margin=”-17px||20px||false|false” custom_padding=”0px|0px|24.625px|0px||” global_module=”37900″ collapsed=”off” global_colors_info=”{}”][et_pb_row column_padding_mobile=”on” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”780px” custom_padding=”0px|0px|73.90625px|0px” use_custom_width=”on” custom_width_px=”780px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”36″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”||70px|” text_font_size_tablet=”26″ text_font_size_phone=”” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

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Every leader has strengths, blind spots, and triggers. 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