\n
I support small businesses and leaders to build healthy, effective ways of working, combining strong business foundations with emotionally intelligent communication. My work sits at the intersection of HR, mentoring and communication development, helping organisations navigate people challenges, reduce risk and make decisions with clarity and care. I\u2019m the creator of Flo Right EQ\u2122, a practical, real-world approach to emotional intelligence that supports clearer communication, stronger relationships and thoughtful accountability.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.5″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”24″ text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”720px” custom_margin=”0px||0px|” custom_padding=”||14px|||” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
When government leaders talk about upskilling, the conversation usually centers on technology.<\/p>\n
Artificial intelligence, data analytics, cybersecurity, and digital transformation dominate workforce development strategies across federal, state, and local governments. These capabilities are essential, particularly as agencies modernize their operations and services.<\/p>\n
But the future of government work will not be shaped by technical skills alone.<\/p>\n
It will be shaped by people, and how well those people understand themselves and each other.<\/p>\n
That is why one of the most important upskilling areas for public sector employees is often overlooked: emotional intelligence<\/strong>.<\/p>\nThe Human Skills Gap in Government<\/h4>\n
Public service is fundamentally relational work.<\/p>\n
Government professionals navigate complex environments where policies, politics, community needs, and organizational priorities constantly intersect.Employees collaborate across departments, communicate with constituents, and manage emotionally charged situations that often have real consequences for people\u2019s lives.<\/p>\n
Yet many professionals enter leadership or management roles without ever receiving formal training in emotional awareness, conflict navigation, or relationship management.<\/p>\n
The result is not necessarily a lack of technical competence, but a human skills gap<\/strong>.<\/p>\nMiscommunication increases. Conflict escalates. Psychological safety declines. Teams disengage. Burnout rises.<\/p>\n
These issues are rarely caused by bad intentions. More often, they stem from a simple reality: most people were never taught how emotions actually work.<\/p>\n
Emotions Are Data, Not Disruptions<\/h4>\n
In many workplaces, emotions are treated as something that should be left at the door.<\/p>\n
But emotions are not irrational distractions. They are biological signals that help humans understand what is happening in their environment.<\/p>\n
Emotions act as a built-in data system in the brain, signaling whether something requires attention or whether things are operating as expected. They occur automatically and help people assess situations, solve problems, and respond to change.<\/p>\n
Ignoring emotional signals does not make them disappear. They continue shaping behavior, communication, and decision-making whether organizations acknowledge them or not.<\/p>\n
In high-pressure environments like government agencies, this invisible emotional data can determine whether teams collaborate effectively, or fracture under stress. \u00a0<\/p>\n
The Emotional Signals Behind Workplace Behavior<\/h4>\n
At a foundational level, human emotional experience can be understood through four core signals.<\/p>\n
Happiness<\/strong> signals that things are stable and functioning well. It reflects calm, balance, and psychological safety.<\/p>\nSadness<\/strong> signals loss, whether that loss is an expectation, relationship, or opportunity. While uncomfortable, it allows reflection and adjustment.<\/p>\nAnger<\/strong> signals that something in the environment needs attention. Often this means a boundary has been crossed or a value has been violated.<\/p>\nFear<\/strong> alerts us to uncertainty or potential threat, activating the body\u2019s survival response.<\/p>\nNone of these emotions are inherently good or bad. They are informational signals that help people respond to their environment.<\/p>\n
The real challenge in modern workplaces is not the presence of emotions, it is the lack of training in how to interpret them.<\/p>\n
This is where emotional intelligence training becomes a critical workforce capability.<\/p>\n
A Real Example from Local Government<\/h4>\n
One of the most compelling examples of emotional intelligence in action comes from the City of Newton, Kansas.<\/p>\n
In a recent episode of The Compassionate Accountability\u00ae Podcast<\/em>, communications director Erin McDaniel spoke with leadership expert Nate Regier about the transformation that took place inside the city\u2019s leadership culture.<\/p>\nWhen McDaniel stepped into her role, the environment was deeply strained. Trust between elected officials and city staff was low, political tensions were high, and conflict had become personal rather than productive.<\/p>\n
Instead of focusing only on operational fixes, leaders began exploring a different approach, one that combined accountability with compassion.<\/p>\n
Over time, this mindset shift helped rebuild trust, improve communication, and create healthier working relationships within the organization. The experience demonstrated how addressing emotional dynamics within leadership teams can fundamentally change how government organizations function.<\/p>\n
In other words, the transformation did not start with technology or policy.<\/p>\n
It started with how people understood and worked with emotions, while treating everyone as valuable, capable, and responsible. <\/strong><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#f7f7f4″ min_height=”721px” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” column_padding_mobile=”on” module_class=” et_pb_row_fullwidth” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_padding=”0px||0px|” make_fullwidth=”on” custom_width_px=”680px” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/03\/2-5-scaled.jpg” alt=”Four hands, each belonging to different generations and wearing variously colored sleeves\u2014one with a gray work glove\u2014join in a group fist bump outdoors, with blurred green trees in the background.” title_text=”Four hands, each belonging to different generations and wearing variously colored sleeves\u2014one with a gray work glove\u2014join in a group fist bump outdoors, with blurred green trees in the background.” show_bottom_space=”off” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.27.5″ custom_margin=”-39px|||||” hover_enabled=”0″ animation=”off” sticky=”on” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#efefe9″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/03\/3-5-scaled.jpg” alt=”Three people in business attire sit at a conference table during a public sector meeting. One person holds papers and gestures while speaking. The focus is on their hands and the table, with faces not fully visible.” title_text=”Middle,Aged,Black,Woman,Receiving,Help,From,Female,Social,Worker” show_bottom_space=”off” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.27.5″ custom_margin=”-40px|||||” custom_padding=”0px|||||” hover_enabled=”0″ animation=”off” sticky=”on” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text disabled_on=”off|off|” _builder_version=”4.27.5″ text_font=”PT Serif||||” text_text_color=”#818178″ text_font_size=”24″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”10.8%|10%||10%||” custom_margin_tablet=”0.7%|10%||10%||” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Government professionals navigate complex environments where policies, politics, community needs, and organizational priorities constantly intersect.<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ text_font=”PT Sans|on|||” text_text_color=”#888888″ text_font_size=”12″ text_letter_spacing=”2px” text_line_height=”1.2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”20px||20%|” custom_margin_tablet=”20px|||” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n
KAYLEIGH BISHOP<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”4″ column_padding_mobile=”on” custom_padding_last_edited=”on|tablet” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”1200px” custom_padding=”20px||0px|” custom_padding_tablet=”0px|||” custom_padding_phone=”” use_custom_width=”on” custom_width_px=”1200px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.5″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”20″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”9px||0px|||” custom_margin_tablet=”-142px||0px|||” custom_margin_phone=”-75px||0px|||” custom_margin_last_edited=”on|tablet” custom_padding=”0px|||||” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Emotional Intelligence as a Workforce Capability<\/h4>\n
Upskilling for the future means strengthening the human capabilities that allow teams to function well together.<\/p>\n
Four emotional intelligence skills are particularly important in public sector environments.<\/p>\n
Self-Awareness<\/h4>\n
Self-awareness is the ability to recognize what you are feeling and why.<\/p>\n
Without it, emotions drive behavior automatically. Leaders may bring tension into meetings without realizing it, and employees may react defensively to feedback without understanding the trigger.<\/p>\n
Recognizing emotions is the first step toward managing them.<\/p>\n
Self-Management<\/h4>\n
Self-management involves regulating emotional responses so that reactions do not escalate into impulsive decisions or unnecessary conflict.<\/p>\n
Simple practices, such as pausing before responding or using controlled breathing to regulate stress, can significantly improve decision-making under pressure.<\/p>\n
Relational Awareness<\/h4>\n
Government work involves constant interaction with colleagues, leaders, stakeholders, and the public.<\/p>\n
Relational awareness is the ability to recognize emotional dynamics in others, understanding when someone feels unheard, unsafe, or frustrated.<\/p>\n
When people feel respected and understood, collaboration increases dramatically.<\/p>\n
Relationship Management<\/h4>\n
Finally, relationship management focuses on navigating conversations constructively.<\/p>\n
This includes clear communication, healthy boundaries, and the ability to address conflict without damaging trust.<\/p>\n
For government agencies dealing with complex policy debates, stakeholder pressures, and community expectations, this skill is invaluable.<\/p>\n
Why This Matters for the Future of Government<\/h4>\n
Technical skills will continue to evolve as government agencies adopt new tools and technologies.<\/p>\n
But no algorithm can replace human judgment, collaboration, or leadership.<\/p>\n
The ability to understand emotional dynamics, navigate conflict constructively, and build trust will remain central to effective public service.<\/p>\n
Communities depend on government institutions that can work together, communicate clearly, and solve complex problems under pressure.<\/p>\n
That kind of workforce does not emerge by accident.<\/p>\n
It is built through intentional development, through training that helps professionals understand not only systems and technology, but also the emotional intelligence that allows those systems to function effectively.<\/p>\n
Because the future of government work will not just require smarter technology.<\/p>\n
It will require emotionally intelligent humans who know how to work together. <\/strong><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ min_height=”520.5px” custom_margin=”-17px||20px||false|false” custom_padding=”0px|0px|24.625px|0px||” global_module=”37900″ collapsed=”off” global_colors_info=”{}”][et_pb_row column_padding_mobile=”on” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”780px” custom_padding=”0px|0px|73.90625px|0px” use_custom_width=”on” custom_width_px=”780px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”PT Serif||||” text_text_color=”#363636″ text_font_size=”36″ text_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”||70px|” text_font_size_tablet=”26″ text_font_size_phone=”” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n
Want new articles before they get published? Subscribe to our Awesome Newsletter.<\/p>\n
[\/et_pb_text][et_pb_signup provider=”constant_contact” constant_contact_list=”mhurwitz321|2103394019″ layout=”bottom_top” first_name_fullwidth=”off” last_name_field=”off” email_fullwidth=”off” success_message=”Thank you for subscribing!” button_text=”Submit” use_spam_service=”on” recaptcha_list=”CIG|CIG-0″ _builder_version=”4.25.1″ _module_preset=”default” form_field_background_color=”#ffffff” form_field_text_color=”#000000″ form_field_custom_margin=”1px||1px||false|false” form_field_custom_padding=”12px|12px|12px|12px|false|false” result_message_text_color=”#0C71C3″ result_message_font_size=”25px” result_message_letter_spacing=”1px” result_message_line_height=”1.1em” form_field_text_align=”justify” form_field_font_size=”16px” form_field_line_height=”1.8em” background_enable_color=”off” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#02b875″ custom_css_free_form=”.et_pb_signup_0.et_pb_subscribe .et_pb_newsletter_button.et_pb_button {|| color: #ffffff !important;|| background-color: #112d51;||}” border_radii_fields=”on|0px|0px|0px|0px” border_width_all_fields=”1px” border_color_all_fields=”#c6c6c6″ global_colors_info=”{}”][\/et_pb_signup][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Government professionals navigate complex environments where policies, politics, community needs, and organizational priorities constantly intersect.<\/p>\n","protected":false},"author":3728,"featured_media":50917,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[17],"tags":[610],"class_list":["post-50916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","tag-goal-setting"],"acf":[],"yoast_head":"\n
The Skill That Will Define the Future of Public Service - Careers in Government<\/title>\n<meta name=\"description\" content=\"Government professionals navigate complex environments where policies, politics, community needs, and organizational priorities constantly intersect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Skill That Will Define the Future of Public Service - Careers in Government\" \/>\n<meta property=\"og:description\" content=\"Government professionals navigate complex environments where policies, politics, community needs, and organizational priorities constantly intersect.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Careers in Government\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CareersInGovernment\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/florightbusinesssolutions\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-24T23:45:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-24T23:45:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/03\/KayleighB-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1708\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kayleigh Bishop\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@careersingov\" \/>\n<meta name=\"twitter:site\" content=\"@careersingov\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kayleigh Bishop\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/\"},\"author\":{\"name\":\"Kayleigh Bishop\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#\\\/schema\\\/person\\\/7703da8e54823c7fedb33bc30491ba9b\"},\"headline\":\"The Skill That Will Define the Future of Public Service\",\"datePublished\":\"2026-03-24T23:45:15+00:00\",\"dateModified\":\"2026-03-24T23:45:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/\"},\"wordCount\":2760,\"publisher\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/KayleighB-scaled.jpg\",\"keywords\":[\"goal setting\"],\"articleSection\":[\"education\\\/training\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/\",\"url\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/\",\"name\":\"The Skill That Will Define the Future of Public Service - Careers in Government\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/KayleighB-scaled.jpg\",\"datePublished\":\"2026-03-24T23:45:15+00:00\",\"dateModified\":\"2026-03-24T23:45:21+00:00\",\"description\":\"Government professionals navigate complex environments where policies, politics, community needs, and organizational priorities constantly intersect.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/KayleighB-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/KayleighB-scaled.jpg\",\"width\":\"2560\",\"height\":\"1708\",\"caption\":\"A woman in a blazer presses a wax seal stamp onto a document while holding a pen, honoring traditions passed down through generations as she sits at her desk.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/the-skill-that-will-define-the-future-of-public-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Tools\",\"item\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Government Talk\",\"item\":\"https:\\\/\\\/www.careersingovernment.com\\\/newdesign\\\/tools\\\/gov-talk\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"About the Public Sector\",\"item\":\"https:\\\/\\\/www.careersingovernment.com\\\/newdesign\\\/tools\\\/gov-talk\\\/about-gov\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"education\\\/training\",\"item\":\"https:\\\/\\\/www.careersingovernment.com\\\/newdesign\\\/tools\\\/gov-talk\\\/about-gov\\\/education\\\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"The Skill That Will Define the Future of Public Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#website\",\"url\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/\",\"name\":\"Careers in Government\",\"description\":\"Oldest and largest, award-winning site for finding jobs in government, education and other public sector agencies. Valuable tools for job seekers and employers.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#organization\",\"name\":\"Careers in Government\",\"url\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/CIG-horizontal-dark-v2.png\",\"contentUrl\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/CIG-horizontal-dark-v2.png\",\"width\":\"708\",\"height\":\"480\",\"caption\":\"Careers in Government\"},\"image\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/CareersInGovernment\",\"https:\\\/\\\/x.com\\\/careersingov\",\"https:\\\/\\\/www.instagram.com\\\/careersingov\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#\\\/schema\\\/person\\\/7703da8e54823c7fedb33bc30491ba9b\",\"name\":\"Kayleigh Bishop\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/DSC_6742-scaled-1-96x96.jpg\",\"url\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/DSC_6742-scaled-1-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/DSC_6742-scaled-1-96x96.jpg\",\"caption\":\"Kayleigh Bishop\"},\"description\":\"I support small businesses and leaders to build healthy, effective ways of working, combining strong business foundations with emotionally intelligent communication. My work sits at the intersection of HR, mentoring and communication development, helping organisations navigate people challenges, reduce risk and make decisions with clarity and care. I\u2019m the creator of Flo Right EQ\u2122, a practical, real-world approach to emotional intelligence that supports clearer communication, stronger relationships and thoughtful accountability. It underpins how I work with individuals, teams and businesses, not as theory, but as skills that can be applied when it really matters. Based in Andover, Hampshire, I work with clients across the UK and internationally, supporting organisations through mentoring, training and people support, both online and in person.\",\"sameAs\":[\"https:\\\/\\\/florightbusinesssolutions.co.uk\\\/\",\"https:\\\/\\\/www.facebook.com\\\/florightbusinesssolutions\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/flo-right-business-solutions\\\/\"],\"url\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/author\\\/kayleighb\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Skill That Will Define the Future of Public Service - Careers in Government","description":"Government professionals navigate complex environments where policies, politics, community needs, and organizational priorities constantly intersect.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/","og_locale":"en_US","og_type":"article","og_title":"The Skill That Will Define the Future of Public Service - Careers in Government","og_description":"Government professionals navigate complex environments where policies, politics, community needs, and organizational priorities constantly intersect.","og_url":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/","og_site_name":"Careers in Government","article_publisher":"https:\/\/www.facebook.com\/CareersInGovernment","article_author":"https:\/\/www.facebook.com\/florightbusinesssolutions","article_published_time":"2026-03-24T23:45:15+00:00","article_modified_time":"2026-03-24T23:45:21+00:00","og_image":[{"width":2560,"height":1708,"url":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/03\/KayleighB-scaled.jpg","type":"image\/jpeg"}],"author":"Kayleigh Bishop","twitter_card":"summary_large_image","twitter_creator":"@careersingov","twitter_site":"@careersingov","twitter_misc":{"Written by":"Kayleigh Bishop","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/#article","isPartOf":{"@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/"},"author":{"name":"Kayleigh Bishop","@id":"https:\/\/www.careersingovernment.com\/tools\/#\/schema\/person\/7703da8e54823c7fedb33bc30491ba9b"},"headline":"The Skill That Will Define the Future of Public Service","datePublished":"2026-03-24T23:45:15+00:00","dateModified":"2026-03-24T23:45:21+00:00","mainEntityOfPage":{"@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/"},"wordCount":2760,"publisher":{"@id":"https:\/\/www.careersingovernment.com\/tools\/#organization"},"image":{"@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/03\/KayleighB-scaled.jpg","keywords":["goal setting"],"articleSection":["education\/training"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/","url":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/","name":"The Skill That Will Define the Future of Public Service - Careers in Government","isPartOf":{"@id":"https:\/\/www.careersingovernment.com\/tools\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/#primaryimage"},"image":{"@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/03\/KayleighB-scaled.jpg","datePublished":"2026-03-24T23:45:15+00:00","dateModified":"2026-03-24T23:45:21+00:00","description":"Government professionals navigate complex environments where policies, politics, community needs, and organizational priorities constantly intersect.","breadcrumb":{"@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/#primaryimage","url":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/03\/KayleighB-scaled.jpg","contentUrl":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/03\/KayleighB-scaled.jpg","width":"2560","height":"1708","caption":"A woman in a blazer presses a wax seal stamp onto a document while holding a pen, honoring traditions passed down through generations as she sits at her desk."},{"@type":"BreadcrumbList","@id":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-skill-that-will-define-the-future-of-public-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Tools","item":"https:\/\/www.careersingovernment.com\/tools\/"},{"@type":"ListItem","position":2,"name":"Government Talk","item":"https:\/\/www.careersingovernment.com\/newdesign\/tools\/gov-talk\/"},{"@type":"ListItem","position":3,"name":"About the Public Sector","item":"https:\/\/www.careersingovernment.com\/newdesign\/tools\/gov-talk\/about-gov\/"},{"@type":"ListItem","position":4,"name":"education\/training","item":"https:\/\/www.careersingovernment.com\/newdesign\/tools\/gov-talk\/about-gov\/education\/"},{"@type":"ListItem","position":5,"name":"The Skill That Will Define the Future of Public Service"}]},{"@type":"WebSite","@id":"https:\/\/www.careersingovernment.com\/tools\/#website","url":"https:\/\/www.careersingovernment.com\/tools\/","name":"Careers in Government","description":"Oldest and largest, award-winning site for finding jobs in government, education and other public sector agencies. Valuable tools for job seekers and employers.","publisher":{"@id":"https:\/\/www.careersingovernment.com\/tools\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.careersingovernment.com\/tools\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.careersingovernment.com\/tools\/#organization","name":"Careers in Government","url":"https:\/\/www.careersingovernment.com\/tools\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.careersingovernment.com\/tools\/#\/schema\/logo\/image\/","url":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2024\/11\/CIG-horizontal-dark-v2.png","contentUrl":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2024\/11\/CIG-horizontal-dark-v2.png","width":"708","height":"480","caption":"Careers in Government"},"image":{"@id":"https:\/\/www.careersingovernment.com\/tools\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CareersInGovernment","https:\/\/x.com\/careersingov","https:\/\/www.instagram.com\/careersingov\/"]},{"@type":"Person","@id":"https:\/\/www.careersingovernment.com\/tools\/#\/schema\/person\/7703da8e54823c7fedb33bc30491ba9b","name":"Kayleigh Bishop","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/02\/DSC_6742-scaled-1-96x96.jpg","url":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/02\/DSC_6742-scaled-1-96x96.jpg","contentUrl":"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/02\/DSC_6742-scaled-1-96x96.jpg","caption":"Kayleigh Bishop"},"description":"I support small businesses and leaders to build healthy, effective ways of working, combining strong business foundations with emotionally intelligent communication. My work sits at the intersection of HR, mentoring and communication development, helping organisations navigate people challenges, reduce risk and make decisions with clarity and care. I\u2019m the creator of Flo Right EQ\u2122, a practical, real-world approach to emotional intelligence that supports clearer communication, stronger relationships and thoughtful accountability. It underpins how I work with individuals, teams and businesses, not as theory, but as skills that can be applied when it really matters. Based in Andover, Hampshire, I work with clients across the UK and internationally, supporting organisations through mentoring, training and people support, both online and in person.","sameAs":["https:\/\/florightbusinesssolutions.co.uk\/","https:\/\/www.facebook.com\/florightbusinesssolutions","https:\/\/www.linkedin.com\/company\/flo-right-business-solutions\/"],"url":"https:\/\/www.careersingovernment.com\/tools\/author\/kayleighb\/"}]}},"_links":{"self":[{"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/posts\/50916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/users\/3728"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/comments?post=50916"}],"version-history":[{"count":4,"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/posts\/50916\/revisions"}],"predecessor-version":[{"id":50924,"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/posts\/50916\/revisions\/50924"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/media\/50917"}],"wp:attachment":[{"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/media?parent=50916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/categories?post=50916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careersingovernment.com\/tools\/wp-json\/wp\/v2\/tags?post=50916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}