{"id":51073,"date":"2026-05-19T10:51:19","date_gmt":"2026-05-19T17:51:19","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=51073"},"modified":"2026-05-19T10:51:26","modified_gmt":"2026-05-19T17:51:26","slug":"the-accountability-model-where-respect-and-results-become-reality","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-accountability-model-where-respect-and-results-become-reality\/","title":{"rendered":"The Accountability Model: Where Respect and Results Become Reality"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.5&#8243; background_image=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/05\/2-1-scaled.jpg&#8221; custom_padding=&#8221;0|0px|30px|0px|false|false&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||223px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;200px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.5&#8243; text_font=&#8221;PT Sans||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;72&#8243; text_line_height=&#8221;1.1em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;582px&#8221; custom_margin=&#8221;0px||0px|-42px||&#8221; text_font_size_tablet=&#8221;52&#8243; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>The Accountability Model: Where Respect and Results Become Reality<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-77px|||||&#8221; custom_padding=&#8221;27.2344px|0px|0|0px|false|false&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;20px||0px|&#8221; custom_padding_tablet=&#8221;0px|||&#8221; custom_padding_phone=&#8221;&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2021\/06\/unnamed-scaled.jpg&#8221; title_text=&#8221;unnamed&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;4.16&#8243; animation=&#8221;off&#8221; sticky=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#02b875&#8243; text_font_size=&#8221;20&#8243; text_line_height=&#8221;1.2em&#8221; header_text_color=&#8221;#000000&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||0px|&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.careersingovernment.com\/tools\/author\/chrise\/\" target=\"_blank\" rel=\"noopener noreferrer\">CHRIS EDMONDS<\/a><\/span>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;4.17.3&#8243; text_font=&#8221;PT Serif||on||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;16&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;140px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;10px||60px|&#8221; global_colors_info=&#8221;{}&#8221;]S. Chris Edmonds is a sought-after speaker, author, and executive consultant. He\u2019s the founder and CEO of The Purposeful Culture Group, which he launched in 1990. Chris helps senior leaders build and sustain purposeful, positive, productive work cultures. He is the author or co-author of seven books, including Amazon bestsellers Good Comes First (2021) with Mark Babbitt, The Culture Engine (2014), and Leading at a Higher Level (2008) with Ken Blanchard.[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;24&#8243; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;720px&#8221; min_height=&#8221;929px&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;||0px|||&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Most leaders say they hold others accountable. The reality is that far too few leaders practice it well. For some leaders, results are the sole measuring stick for success. It is common for team members who deliver the best results to be usually ignored and periodically rewarded, even if the behaviors that led to those results were shady or worse.<\/p>\n<p>This dynamic can quickly lead to an unhealthy \u2013 or even toxic \u2013 work culture of \u201cevery woman and every man for themselves.\u201d<\/p>\n<p>Our research shows that, worldwide, accountability for results has been inconsistent over the past 35 years. The issues that contribute to inconsistent performance accountability include:<\/p>\n<ul>\n<li>The absence of clear performance expectations or poorly defined expectations,<\/li>\n<li>Team members lacking the skills, training, or tools needed to meet expectations,<\/li>\n<li>Little to no routine monitoring or check-ins, and<\/li>\n<li>The inability \u2013 or unwillingness \u2013 of leaders to coach team members to excellence for their performance expectations.<\/li>\n<\/ul>\n<p>Accountability for respect (values expectations \u2013 how people treat each other) also varies, ranging from inconsistent to nonexistent. Our research found that these four flaws contribute to inconsistent respect accountability:<\/p>\n<ul>\n<li>The absence of defined values or poorly defined values expectations without observable, tangible, measurable behaviors,<\/li>\n<li>Little to no regular assessment of leaders or team members\u2019 demonstration of defined valued behaviors,<\/li>\n<li>The inability \u2013 or unwillingness \u2013 of leaders to coach team members to excellence for values expectations, and<\/li>\n<li>Leaders\u2019 widespread proclivity for tolerating fellow leaders\u2019 and team members\u2019 toxic behaviors.<\/li>\n<\/ul>\n<p>The accountability model from our Amazon bestselling book, <em>Good Comes First<\/em>, establishes a proven, reliable system that provides a common language and builds shared accountability.<\/p>\n<p>This model outlines a requirement for leaders to serve as role models for results and respect, to hold themselves and team members accountable both for results and respect, and to effectively use the tools to help leaders and team members model their organization\u2019s values (respect) and performance (results) expectations.<\/p>\n<p>The accountability model includes five practices \u2013 model, coach, measure, celebrate, and mentor. Each practice is organic, independent, and non-sequential. Organic means the need to apply a practice will emerge spontaneously and naturally; leaders must be ready and willing when they see the need for an accountability practice. Independent means leaders won\u2019t be applying multiple practices at once; they will apply the practice that addresses the most pressing issue. Non-sequential means the practices don\u2019t need to be applied \u201cin order;\u201d each practice is applied when needed.<\/p>\n<p>Let\u2019s take a closer look at these five practices.<\/p>\n<p>The model practice requires proactive demonstration of the desired valued behaviors that are the foundation of your ideal workplace culture.<\/p>\n<p>The coach practice requires individualized guidance and validation that aligns team members to your valued behaviors while they drive expected results.<\/p>\n<p>The measure practice requires regular assessment of the degree to which leaders and team members demonstrate your specified valued behaviors in daily interactions. Just as you measure traction on expected results, this practice ensures you measure traction on expected respect.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f7f7f4&#8243; custom_padding=&#8221;0||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; column_padding_mobile=&#8221;on&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px||0px|&#8221; make_fullwidth=&#8221;on&#8221; custom_width_px=&#8221;680px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/05\/ChrisE-scaled.jpg&#8221; alt=&#8221;A woman in a white blouse sits at a desk in a modern office, smiling confidently at the camera. Surrounded by office supplies and technology, she embodies the professionalism and poise of today&#8217;s leaders. Glass walls and shelves line the background.&#8221; title_text=&#8221;A woman in a white blouse sits at a desk in a modern office, smiling confidently at the camera. Surrounded by office supplies and technology, she embodies the professionalism and poise of today&#8217;s leaders. Glass walls and shelves line the background.&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.5&#8243; custom_margin=&#8221;1px|||||&#8221; animation_direction=&#8221;off&#8221; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#efefe9&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2026\/05\/3-10.41.32-AM-scaled.jpg&#8221; alt=&#8221;A woman with curly hair, wearing a light pink blouse, is smiling while working on a laptop at a bright, modern desk with large windows\u2014showcasing how leaders thrive in inspiring workspaces.&#8221; title_text=&#8221;A woman with curly hair, wearing a light pink blouse, is smiling while working on a laptop at a bright, modern desk with large windows\u2014showcasing how leaders thrive in inspiring workspaces.&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.5&#8243; custom_margin=&#8221;1px|||||&#8221; animation_direction=&#8221;off&#8221; animation=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;off|off|&#8221; _builder_version=&#8221;4.27.5&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#818178&#8243; text_font_size=&#8221;24&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;16.3%|10%||10%||&#8221; custom_margin_tablet=&#8221;|10%||10%&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Accountability for respect (values expectations \u2013 how people treat each other) also varies, ranging from inconsistent to nonexistent.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Sans|on|||&#8221; text_text_color=&#8221;#888888&#8243; text_font_size=&#8221;12&#8243; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;20px||20%|&#8221; custom_margin_tablet=&#8221;20px|||&#8221; custom_margin_phone=&#8221;20px||3.7%|||&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]CHRIS EDMONDS[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0||25px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;4&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1200px&#8221; custom_margin=&#8221;|auto||auto|false|false&#8221; custom_padding=&#8221;0||0px||false|false&#8221; custom_padding_tablet=&#8221;0px||10px||false|false&#8221; custom_padding_phone=&#8221;&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;20&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;37px||2px|||&#8221; custom_margin_tablet=&#8221;40px||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px||0px|||&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The celebrate practice requires tangible and appropriate expressions of gratitude and appreciation for others\u2019 aligned ideas, efforts, and contributions and for demonstration of your valued behaviors.<\/p>\n<p>The mentor practice requires guided personal and professional development, including redirection of leaders or team members who are reluctant to embrace the new workplace culture requirements. If people respond positively to mentoring, celebrate that traction. If people are unable to align to your ideal workplace culture, you may need to lovingly set them free \u2013 to \u201cshare them with the competition\u201d since they\u2019ve proven they\u2019re not a good fit.<\/p>\n<p>You can see that this model requires structure and discipline on the part of leaders. More important, this model can\u2019t be used without first defining your ideal workplace culture.<\/p>\n<p>Once you\u2019ve formalized your organizations servant purpose, prescribed your values and measurable behaviors, and formalized your strategies and goals, you have a foundation for modeling, coaching, measuring, celebrating, and mentoring your culture standards.<\/p>\n<p>Don\u2019t miss our new podcast! The\u00a0<strong><em>Mastering Workplace Culture<\/em><\/strong>\u00a0podcast examines the hard truths of workplace culture change. Proven culture leaders share unfiltered stories of breakdowns, breakthroughs, and their bold decisions. And they&#8217;ll discuss the steps they took to drive sustainable, tangible change where respect and results are equally modeled, monitored, and validated. Look for <strong><em>Mastering Workplace Culture<\/em><\/strong> episodes on all your favorite podcast platforms.<\/p>\n<p>[\/et_pb_text][et_pb_video _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; min_height=&#8221;520.5px&#8221; custom_margin=&#8221;-17px||20px||false|false&#8221; custom_padding=&#8221;0px|0px|24.625px|0px||&#8221; global_module=&#8221;37900&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_padding_mobile=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;780px&#8221; custom_padding=&#8221;0px|0px|73.90625px|0px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;780px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Serif||||&#8221; text_text_color=&#8221;#363636&#8243; text_font_size=&#8221;36&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||70px|&#8221; text_font_size_tablet=&#8221;26&#8243; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Want new articles before they get published? 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