{"id":5264,"date":"2016-01-07T21:38:22","date_gmt":"2016-01-08T05:38:22","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=5264"},"modified":"2016-01-07T21:38:23","modified_gmt":"2016-01-08T05:38:23","slug":"team-culture-bring-on-the-change","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/team-culture-bring-on-the-change\/","title":{"rendered":"Team Culture: Bring on the Change"},"content":{"rendered":"<div class=\"\"><a href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/team-culture-bring-on-the-change\/attachment\/team-culture-2\/\" rel=\"attachment wp-att-5265\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft  wp-image-5265\" src=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/01\/team-culture.jpg\" alt=\"team culture\" width=\"480\" height=\"377\" srcset=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/01\/team-culture.jpg 500w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/01\/team-culture-300x236.jpg 300w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/01\/team-culture-480x377.jpg 480w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/a>The demands on federal, state, and municipal offices continue to grow. Citizens want products and services from those offices delivered efficiently. They also expect high quality customer service from those offices, just like the experiences they have at fine department stores.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">It may be an unfair demand, but the requirement is real.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">Many businesses are trying to meet that high customer service standard. In long established businesses &#8211; like many government agencies &#8211; there are decades of \u201cless than stellar\u201d service practices that must be changed.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">The problem? Poor practices have been tolerated for years. They are not good &#8211; but they are embedded.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">How can a leader inspire change? Leaders must first understand\u00a0the ways their current culture is operating. Once they see the gaps between how their organization operates and the characteristics of high performing, values aligned organizations, they can educate their team members and engage them in closing those gaps.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">Two approaches can help leaders understand it\u2019s time to refine their team\u2019s culture.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">First, leaders must use data to understand the current reality. Leaders need data from both outside and inside their organization.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">Data from outside their organization clarifies the best practices of high performing, values aligned work environments. Study organizations like the WD-40 Companies and Zappos to learn how their cultures work.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">Data from inside their organization clarifies what it\u2019s like to try to get stuff done in their company&#8217;s current work environment. Conduct an engagement survey to learn what\u2019s working and what\u2019s not. Conduct a customer survey to learn the perceptions of the citizens that your team serves.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">This data will help provide a complete picture of the effective elements of your organization\u2019s current culture and the broken elements of your organization\u2019s culture. The gaps will be obvious.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">Second, discover the cost of doing nothing with those gaps.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">Once leaders discover their organization&#8217;s gaps &#8211; with negative impact on results, customer relationships, employee engagement, values alignment, etc. &#8211; they\u2019ll want to close those gaps. However, most leaders have never seen effective culture change, much less led one.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">Leaders must resist the temptation to do nothing! That\u2019s a safe path &#8211; sticking with the known rather than embarking on an unknown culture change effort. But by doing nothing leaders offer tacit approval that the gaps are \u201cOK,\u201d that the issues, lousy service, low morale, etc. will continue.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">That\u2019s not the best way to run a team.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">Leaders, gather the data to learn about your team\u2019s gaps &#8211; then engage everyone on your team to close those gaps. The research says that, when you do that, team members will serve better, enjoy their work more, and will be more productive.<\/div>\n<div class=\"\"><\/div>\n<div class=\"\">What indicators do you look for that let you know your team&#8217;s culture needs refinement? Share your insights in the comments section below.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The demands on federal, state, and municipal offices continue to grow. Citizens want products and services from those offices delivered efficiently. They also expect high quality customer service from those offices, just like the experiences they have at fine department stores. It may be an unfair demand, but the requirement is real. Many businesses are [&hellip;]<\/p>\n","protected":false},"author":2957,"featured_media":5265,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[32],"tags":[8,38],"class_list":["post-5264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-on-the-job","tag-leadership","tag-management-government-administration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Team Culture: Bring on the Change - Careers in Government<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/on-the-job\/team-culture-bring-on-the-change\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Team Culture: Bring on the Change - Careers in Government\" \/>\n<meta property=\"og:description\" content=\"The demands on federal, state, and municipal offices continue to grow. Citizens want products and services from those offices delivered efficiently. They also expect high quality customer service from those offices, just like the experiences they have at fine department stores. It may be an unfair demand, but the requirement is real. 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