{"id":5470,"date":"2016-03-09T10:44:03","date_gmt":"2016-03-09T18:44:03","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=5470"},"modified":"2016-03-09T10:53:53","modified_gmt":"2016-03-09T18:53:53","slug":"the-adaptation-of-metrics-from-baseball-to-the-badge","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-adaptation-of-metrics-from-baseball-to-the-badge\/","title":{"rendered":"The Adaptation of Metrics: From Baseball to the Badge"},"content":{"rendered":"<p><a href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-adaptation-of-metrics-from-baseball-to-the-badge\/attachment\/metrics-and-baseball\/\" rel=\"attachment wp-att-5473\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-5473\" src=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/metrics-and-baseball-.jpg\" alt=\"metrics and baseball\" width=\"424\" height=\"541\" srcset=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/metrics-and-baseball-.jpg 1828w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/metrics-and-baseball--235x300.jpg 235w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/metrics-and-baseball--768x980.jpg 768w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/metrics-and-baseball--803x1024.jpg 803w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/metrics-and-baseball--480x612.jpg 480w\" sizes=\"(max-width: 424px) 100vw, 424px\" \/><\/a>In the Fall of 2003, I happened upon a book about one of my favorite subjects\u2014baseball\u2014and by the time I had completed reading <em>Moneyball<\/em>, I had found a way to pierce through some of the most daunting challenges facing leaders of organizations:\u00a0 How to find talented personnel when the organization is much less financially-resourced than its competitors.<\/p>\n<p>In <em>Moneyball<\/em>, the General Manager of Major League Baseball\u2019s Oakland Athletics, Billy Beane, learned how to rely on a very simple statistic\u2014the frequency of a player getting on base\u2014to determine what players he could afford to sign and still maintain a playoff-contending team.\u00a0 The long-standing traditions of player evaluation fell by the wayside as Beane led a redirection of how his organization through metrics that worked at every level of his industry.\u00a0 That formula is:<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-adaptation-of-metrics-from-baseball-to-the-badge\/attachment\/obp_formula_medium\/\" rel=\"attachment wp-att-5471\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5471 aligncenter\" src=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/obp_formula_medium.png\" alt=\"obp_formula_medium\" width=\"304\" height=\"82\" srcset=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/obp_formula_medium.png 304w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/obp_formula_medium-300x81.png 300w\" sizes=\"(max-width: 304px) 100vw, 304px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>It would <em>change the game<\/em>.\u00a0 And that interested me.<\/p>\n<p>By the end of the 2003 calendar year, I was facing not one, not two, but three vacant police officer positions in an agency of just 25 sworn.\u00a0 Retention rates hovered around <em>19 months<\/em>.\u00a0 We were going through all of the effort of recruiting and training someone to retain them for less than two years.\u00a0 A faster recruitment and hiring process seemed to only prepare the newest of our officers for a career elsewhere sooner.\u00a0 Most perplexing was that morale among employees was reported as <em>high<\/em>.<\/p>\n<p>These vacancies came about because the organization at the time had a salary structure that was regularly 15-25% below market for police officers in Southern California.\u00a0 Many of our best were lured away to city and county law enforcement agencies blessed with much greater compensation packages.<\/p>\n<p>Growing frustrated that we were (a) perpetuating our own future struggles by continuing to pour energy into (b) recruiting superior candidates through an accelerated hiring process, I had to find a new way to find qualified police professionals and a much more accurate selection criteria for officers who would find our brand of campus\/community-oriented policing worth staying for.<\/p>\n<p>Seeking any answers I could find, I spent several additional hours reviewing files of employees who had been employed at my organization anytime in the previous five years.\u00a0 What I found among the group who had been with us for three years running or more was this:\u00a0 The grade point averages of all high school and college coursework in English (Language Arts), History and Physical Education were demonstrably higher than that of their counterparts who had excelled at the police academy, completed our training program, and eventually continued their careers elsewhere.<\/p>\n<p>The officers who had stayed longer had GPA\u2019s that supported why they wrote effective and accurate reports (Language Arts), and why they related chronological events with detail in those reports (History).\u00a0 Additionally, their ability to avoid injury and illness and remain in a full-capacity to work reflected a personal commitment to care for themselves (Physical Education\/Fitness).\u00a0 Regardless of the number of years\/semesters of courses in these three categories they took, the grade point <em>average<\/em> demonstrated a consistent rate of higher retention, higher performance ratings by their supervisors, lower rates of absence and injury-on-duty, and interestingly, a dramatically-low rate of any form of complaints from the public.\u00a0 My new \u201cPerformance Excellence Index\u201d became this:<\/p>\n<p><a href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/education\/the-adaptation-of-metrics-from-baseball-to-the-badge\/attachment\/picture1\/\" rel=\"attachment wp-att-5472\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5472 aligncenter\" src=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/Picture1.png\" alt=\"\" width=\"292\" height=\"48\" srcset=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/Picture1.png 469w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/03\/Picture1-300x49.png 300w\" sizes=\"(max-width: 292px) 100vw, 292px\" \/><\/a><\/p>\n<p>The recruitment process was redesigned with the help of our Human Resources department, who became immediately intrigued by our theory.\u00a0 An early writing exercise helped us assess a basic communications capability and the background checks featured the GPA data prominently for managers to consider alongside other testing elements.\u00a0 With this new discovery, I immediately prepared myself for the interviews of candidates.\u00a0 Applicants recommended for background investigations were processed as usual, but when it came time to select individuals to hire, the deciding factor would be the GPA score. \u00a0Almost overnight, the change was remarkable.<\/p>\n<p>That initial group hired in the spring of 2004 lasted an average of 7 \u00bd years.\u00a0 Two of the people hired that year have since promoted twice and continue to serve with distinction as supervisors.\u00a0 Since that time, the retention rate of employees is now around 9 years\u2014an extraordinary return on the investment of recruiting.\u00a0 And while the salary and compensation remain below market averages, the emphasis on the GPA as an indicator also assures us that the individual appreciates an environment of learning, and thus, performing as a police officer upon a college campus reinforces this value to them.<\/p>\n<p>Since then, I have employed the same criteria in each organization I have had the privilege of leading, and the results have been equally strong:\u00a0 Significant increases in employee retention; immediate declines in employee absences due to illness an injury; a dramatic decline in personnel complaints; and, a more easily preserved culture of higher standards and performance.<\/p>\n<p>The lesson here is not that we can simply adapt to changes in our available workforce.\u00a0 The lesson I learned is that we can discover the learning of organizations that changed their industries and adapt them to our mission for new forms of success.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the Fall of 2003, I happened upon a book about one of my favorite subjects\u2014baseball\u2014and by the time I had completed reading Moneyball, I had found a way to pierce through some of the most daunting challenges facing leaders of organizations:\u00a0 How to find talented personnel when the organization is much less financially-resourced than [&hellip;]<\/p>\n","protected":false},"author":183,"featured_media":5473,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[17],"tags":[8,38],"class_list":["post-5470","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","tag-leadership","tag-management-government-administration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Adaptation of Metrics: 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