{"id":5695,"date":"2016-05-12T15:04:23","date_gmt":"2016-05-12T22:04:23","guid":{"rendered":"https:\/\/www.careersingovernment.com\/tools\/?p=5695"},"modified":"2016-06-10T12:21:11","modified_gmt":"2016-06-10T19:21:11","slug":"municipal-director-6-must-qualities","status":"publish","type":"post","link":"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/interviewing\/municipal-director-6-must-qualities\/","title":{"rendered":"Municipal IT Director: 6 Must Have Qualities"},"content":{"rendered":"<p><a href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/about-gov\/eligibility-hiring\/municipal-director-6-must-qualities\/attachment\/municipal-it-director\/\" rel=\"attachment wp-att-5696\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-5696\" src=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/05\/municipal-IT-director.jpg\" alt=\"municipal IT director\" width=\"475\" height=\"317\" srcset=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/05\/municipal-IT-director.jpg 500w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/05\/municipal-IT-director-300x200.jpg 300w, https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/05\/municipal-IT-director-480x321.jpg 480w\" sizes=\"(max-width: 475px) 100vw, 475px\" \/><\/a>There\u2019s nothing worse than that gut wrenching feeling of buyer\u2019s remorse. You have been anxiously awaiting the arrival of your expensive, shiny new gadget and have high expectations. You open the box and find that it is beautifully wrapped. You unpack it, plug it in, and . . .<\/p>\n<p>Nothing. \u00a0It\u2019s a dud!<\/p>\n<p>If you bought it from Amazon, you can just send it back for a refund. If it\u2019s your IT Director, there\u2019s no return shipping label enclosed.<\/p>\n<p>Hiring is always a risk, but there are several qualities you can look for to improve your probability of success. Your new, amazing IT Director will have the following six qualities:<\/p>\n<h4>Fluency in the Language of Business<\/h4>\n<p>There is no such thing as an IT project; there are only business projects. In the interview, your potential IT Director should want to discuss Executive Goals and Objectives, Return on Investment, Total Cost of Ownership, Vendor Management, Service Level Agreements and Key Performance Indicators rather than speaking in technical jargon. He or she must possess expert knowledge of the business processes that drive your organization in addition to having a solid understanding of the required underlying technology. You can contract outstanding technical skills, but someone with the vision to make it all work together for the good of the business is a rare gem.<\/p>\n<h4>Passionate about Customer Service and Productivity<\/h4>\n<p>There is no longer a place in the industry for IT operations that don\u2019t deliver outstanding, high value customer service. Your new IT Director must know how to make that a reality with leadership, service level agreements, metrics and measurable goals. Look for a history of customer facing experience. Making angry customers happy is a more important skill for an IT Director than writing brilliant code in a locked office.<\/p>\n<h4>Obsessed with Quality<\/h4>\n<p>Improving quality of services always lowers costs and your new IT Director understands this. He or she will strive to perfect the delivery of services across your organization and understands a continuous cycle of improvement.<\/p>\n<h4>Collaborates Rather Than Dictates<\/h4>\n<p>Your new IT Director should be listening 90% of the time and talking very little. County &amp; Municipal organizations are complex operations that may have 2 dozen or more independent Line of Business operations, each with its own regulatory compliance issues and special requirements. In order to provide effective solutions, your new IT must be able to hear what his or her customers are saying and translate that information into solutions that meet the customers\u2019 business criteria. Your departments, business processes and requirements will drive your IT Director.<\/p>\n<h4>Technology Neutral<\/h4>\n<p>Your new IT Director must be open to achieving business goals and objectives by exploring all available solutions, processes and technologies rather than throwing the same tired and ineffective products at every new business problem.<\/p>\n<h4>Love\u2019s Industry Standards, Policies, and Procedures<\/h4>\n<p>Industry Standards and organizational policies and procedures are fascinating and glamorous; or so your new IT Director should think. There are numerous, proven standards, methodologies, and best practices available and your new IT Director will take advantage of this huge body of knowledge. There is no need to reinvent the wheel. He or she should be comfortable discussing standards like ANSI\/TIA\/EIA-568, ISO27001, HIPAA, ITIL, and others. Failure to understand and follow proven standards and methodologies is expensive. Your new Director should also be ready to collaborate with your HR and Legal Teams to ensure that appropriate policies and procedures are in place.<\/p>\n<p>If your IT Director has the appropriate combination of all these skills, you are all set for a productive relationship in the years to come.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There\u2019s nothing worse than that gut wrenching feeling of buyer\u2019s remorse. You have been anxiously awaiting the arrival of your expensive, shiny new gadget and have high expectations. You open the box and find that it is beautifully wrapped. You unpack it, plug it in, and . . . Nothing. \u00a0It\u2019s a dud! If you [&hellip;]<\/p>\n","protected":false},"author":3218,"featured_media":5696,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_cbd_carousel_blocks":"[]","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[19,626],"tags":[604,33],"class_list":["post-5695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviewing","category-public-sector-news","tag-information-technology","tag-management-advice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Municipal IT Director: 6 Must Have Qualities - Careers in Government<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/interviewing\/municipal-director-6-must-qualities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Municipal IT Director: 6 Must Have Qualities - Careers in Government\" \/>\n<meta property=\"og:description\" content=\"There\u2019s nothing worse than that gut wrenching feeling of buyer\u2019s remorse. You have been anxiously awaiting the arrival of your expensive, shiny new gadget and have high expectations. You open the box and find that it is beautifully wrapped. You unpack it, plug it in, and . . . Nothing. \u00a0It\u2019s a dud! If you [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.careersingovernment.com\/tools\/gov-talk\/career-advice\/interviewing\/municipal-director-6-must-qualities\/\" \/>\n<meta property=\"og:site_name\" content=\"Careers in Government\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CareersInGovernment\" \/>\n<meta property=\"article:published_time\" content=\"2016-05-12T22:04:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-06-10T19:21:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.careersingovernment.com\/tools\/wp-content\/uploads\/2016\/05\/municipal-IT-director.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"334\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jeffrey Morgan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@evolvejsmorgan\" \/>\n<meta name=\"twitter:site\" content=\"@careersingov\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jeffrey Morgan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/career-advice\\\/interviewing\\\/municipal-director-6-must-qualities\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/career-advice\\\/interviewing\\\/municipal-director-6-must-qualities\\\/\"},\"author\":{\"name\":\"Jeffrey Morgan\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#\\\/schema\\\/person\\\/462631108db7f7ff6196573b8b8927c0\"},\"headline\":\"Municipal IT Director: 6 Must Have Qualities\",\"datePublished\":\"2016-05-12T22:04:23+00:00\",\"dateModified\":\"2016-06-10T19:21:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/career-advice\\\/interviewing\\\/municipal-director-6-must-qualities\\\/\"},\"wordCount\":607,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/career-advice\\\/interviewing\\\/municipal-director-6-must-qualities\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/wp-content\\\/uploads\\\/2016\\\/05\\\/municipal-IT-director.jpg\",\"keywords\":[\"Information Technology\",\"management advice\"],\"articleSection\":[\"networking\\\/interviewing\",\"Public Sector News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/career-advice\\\/interviewing\\\/municipal-director-6-must-qualities\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/career-advice\\\/interviewing\\\/municipal-director-6-must-qualities\\\/\",\"url\":\"https:\\\/\\\/www.careersingovernment.com\\\/tools\\\/gov-talk\\\/career-advice\\\/interviewing\\\/municipal-director-6-must-qualities\\\/\",\"name\":\"Municipal IT Director: 6 Must Have Qualities - 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Jeff has worked in nearly every business sector including Department of Defense, Federal, State and Local government, Insurance, Publishing, Manufacturing, Medical, Transportation, Small Business and Non-Profit and has provided services for Fortune 100 and Fortune 500 companies with 50,000 employees.\u00a0 Jeff holds a Master of Arts (1992) from the University of California, Riverside and is also a graduate of the Defense Language Institute (Korean, Honor Graduate 1986), the US Army Electronic Warfare School (Distinguished Graduate, 1986), and the US Army Intelligence School (1986). 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