Security Officer Position at Harrah's Cherokee Casino Resort
Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE):
- Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Chain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)
- BOC: Classroom Training of expectation during Security Officer Trainee's training period
- One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test
- Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift
- Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):
- Verify and guard all currency transfers
- Post at all entrances to enforce policies and enforce Project 21
- Resolve customer disputes professionally
- Verify and escort Game Technicians
- Issue and inventory badges for visitors and vendors
- Provide and maintain service standards to guests as set by department
- Work closely with surveillance
- Work closely with Cherokee Emergency Services
- Retrieve and verify lost and found items
- Patrol parking lots ( Per approval of Risk Management ); direct traffic; assist with valet parking
- Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):
- Demonstrate advanced proficiency in Level 1 duties
- Demonstrate proficiency in report writing
- Respond to emergency situations calmly
- Resolve customer disputes professionally
- Successful rating on last performance appraisal
- Successfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
- Pass an Internal Control test with a score of 85 or above
- No more than (5) attendance points
- Must obtained level two (2) Security Department for at least (3) months continuous employment
- No more than (1) minor (36.3) write up within a year
JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3A):
- Valid driver's license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required
- Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
- Possess and demonstrate the ability to handle difficult situations/guests well
- Role model in providing great customer service to our players
- Learn and greet guests by name and build relationships with guests
- Seek coaching from supervisors to improve performance
- Ability to perform special tasks as needed
- Step up in emergency situations and lead team through the proper emergency procedures
- Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc. as needed)
- Able to produce reports in spreadsheet analysis format as needed
- Able to operate eviction database
- Demonstrate a high level of guest service skills
- Demonstrate consistent support of Management and Company decisions
- Role model of Professionalism, which includes promoting an environment free of rumors and negativity
- Provide accurate information to supervisors (staffing needs, training needs, guests needs)
- Answer co-worker questions and know where to obtain additional information
- Assist the supervisors in understanding the Security officer perspective
- Complete special projects in timely fashion
- CPR and First Aid Certified
- Highly successful rating on last performance appraisal
- Demonstrate proficiency in report writing and must complete 20 report
- Must work one week on each shift within 6-month of becoming a level 3A
- No minors (36.3) write ups
JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3B):
- Successfully pass a proficiency test on Level 2 officer responsibilities with a score of 90 or above Pass an Internal Control test with a score of 90 or above
- Pass testing in handling difficult guests/situations with a score of 90 or above
- No more than (5) attendance points
- Employed in the Security Department for at least (1) year with continuous documented employment
- Scored all top box, if officer has been Spotlighted since reaching Level 2 officer status
ALL levels required
- Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
- Demonstrate consistent support of Management and Company decisions
- Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
- Knowledgeable of all departmental policies/procedures
- Expert of the Internal Controls as set forth by the TGC
- Adhere to regulatory departmental and company policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS:
- High school diploma or GED required
- Candidates MUST complete C.A.R.E certification training and pass the CARE test within 30 days of hire required
- Must enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities required
- Position must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladder
- Six months to one-year previous customer experience preferred
- Must demonstrate the following essential knowledge and skills:
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Complete knowledge of all internal controls
- Complete knowledge of all emergency procedures
- Excellent attendance in previous positions
- Willing to learn and be adaptable
- Attention to detail/observant
- Comfortable under surveillance
- Neat, professional appearance with excellent personal hygiene
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Must be able to lift, carry, push, and/or pull up to 100 pounds
- Must be physically capable of performing MACH Controlled Force Tactical Training
- Must be able to be on feet/stand/sit for an 8-hour shift
- Must be able to stoop, bend, reach, kneel, twist, climb and grasp items
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
- Must be able to operate in mentally and physically stressful situations
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak and
Security Officer Position at Harrah's Cherokee Casino Resort
Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE):
- Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Chain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)
- BOC: Classroom Training of expectation during Security Officer Trainee's training period
- One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test
- Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift
- Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):
- Verify and guard all currency transfers
- Post at all entrances to enforce policies and enforce Project 21
- Resolve customer disputes professionally
- Verify and escort Game Technicians
- Issue and inventory badges for visitors and vendors
- Provide and maintain service standards to guests as set by department
- Work closely with surveillance
- Work closely with Cherokee Emergency Services
- Retrieve and verify lost and found items
- Patrol parking lots ( Per approval of Risk Management ); direct traffic; assist with valet parking
- Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):
- Demonstrate advanced proficiency in Level 1 duties
- Demonstrate proficiency in report writing
- Respond to emergency situations calmly
- Resolve customer disputes professionally
- Successful rating on last performance appraisal
- Successfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
- Pass an Internal Control test with a score of 85 or above
- No more than (5) attendance points
- Must obtained level two (2) Security Department for at least (3) months continuous employment
- No more than (1) minor (36.3) write up within a year
JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3A):
- Valid driver's license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required
- Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
- Possess and demonstrate the ability to handle difficult situations/guests well
- Role model in providing great customer service to our players
- Learn and greet guests by name and build relationships with guests
- Seek coaching from supervisors to improve performance
- Ability to perform special tasks as needed
- Step up in emergency situations and lead team through the proper emergency procedures
- Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc. as needed)
- Able to produce reports in spreadsheet analysis format as needed
- Able to operate eviction database
- Demonstrate a high level of guest service skills
- Demonstrate consistent support of Management and Company decisions
- Role model of Professionalism, which includes promoting an environment free of rumors and negativity
- Provide accurate information to supervisors (staffing needs, training needs, guests needs)
- Answer co-worker questions and know where to obtain additional information
- Assist the supervisors in understanding the Security officer perspective
- Complete special projects in timely fashion
- CPR and First Aid Certified
- Highly successful rating on last performance appraisal
- Demonstrate proficiency in report writing and must complete 20 report
- Must work one week on each shift within 6-month of becoming a level 3A
- No minors (36.3) write ups
JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3B):
- Successfully pass a proficiency test on Level 2 officer responsibilities with a score of 90 or above Pass an Internal Control test with a score of 90 or above
- Pass testing in handling difficult guests/situations with a score of 90 or above
- No more than (5) attendance points
- Employed in the Security Department for at least (1) year with continuous documented employment
- Scored all top box, if officer has been Spotlighted since reaching Level 2 officer status
ALL levels required
- Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
- Demonstrate consistent support of Management and Company decisions
- Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
- Knowledgeable of all departmental policies/procedures
- Expert of the Internal Controls as set forth by the TGC
- Adhere to regulatory departmental and company policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS:
- High school diploma or GED required
- Candidates MUST complete C.A.R.E certification training and pass the CARE test within 30 days of hire required
- Must enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities required
- Position must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladder
- Six months to one-year previous customer experience preferred
- Must demonstrate the following essential knowledge and skills:
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Complete knowledge of all internal controls
- Complete knowledge of all emergency procedures
- Excellent attendance in previous positions
- Willing to learn and be adaptable
- Attention to detail/observant
- Comfortable under surveillance
- Neat, professional appearance with excellent personal hygiene
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Must be able to lift, carry, push, and/or pull up to 100 pounds
- Must be physically capable of performing MACH Controlled Force Tactical Training
- Must be able to be on feet/stand/sit for an 8-hour shift
- Must be able to stoop, bend, reach, kneel, twist, climb and grasp items
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
- Must be able to operate in mentally and physically stressful situations
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak and
