Lake County, IL Highland Park, IL 60035, USA
Jan 10, 2018Full Time
Location: 1840 Green Bay Road, Highland Park, IL Hours: Monday - Friday: 8:00am-4:30pm Summary: Under direct supervision performs work of moderate difficulty in a variety of duties relating to nutritional services and grant-funded programs at NSH. Work may involve direct patient contact and is performed in accordance with prescribed methods, techniques and procedures. Performs associated clerical support to include telephone contact, grant program management and record keeping for grant programs. E ssential Functions Manages provider schedule. Schedules appointments for patients including reminder calls for appointments. Handles telephone inquiries, makes appropriate referrals to specific Lake County Health Department and Community Health Center (LCHD/CHC) programs or other agencies as appropriate. Translates for Spanish-speaking patients. Types correspondence, memoranda, forms and statistical reports as needed for grant program management. Translates written educational materials or other grant program information from English to Spanish. Maintains office and educational materials inventory. Develops and maintains a basic knowledge of services available at the LCHD/CHC. Maintains a working knowledge of policies and procedures pertinent to the workplace. Participates in quality improvement activities to assess, monitor and improve program services. Participates in mandatory in-services and drills, attends staff meetings and other trainings, including age-specific educational trainings offered on a regular basis for professional development. Reports all unusual occurrences that may involve the safety and well-being of the clients, patients and/or co-workers directly to the supervisor and/or Safety Officer. Develops data spreadsheets, tables, charts, graphs, and other training or audit tools for the Program Supports staff training activities associated with Program. (Schedule Educational room, staff education, and training database). Provides technical assistance in program registration and maintains updates to programming. Participates in and develops outreach activities for the clinic or for grant-funded programs. Partners with Office Manager to effectively manage vendor invoices and payment processes. Performs other duties as assigned.