Staff Analyst

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Utility Billing/Business Support Services
Reporting Location: 4200 Leeland*
Workdays & Hours: Monday - Friday, 8:30am - 5:30pm*
*Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

The Staff Analyst will provide professional analytical and administrative services to the Sr. Staff Analyst and to the Assistant Director of Business Support Services.

Responsibilities:

• Investigates and makes recommendations for addressing issues of medium complexity and/or sensitivity.

• Manages and assists reporting, analytics, and process improvements individually and on a team basis.

• Completes special projects as assigned, working on a wide variety of financial, administrative, professional, analytics and process issues and problems of simple to medium complexity.

• Represents supervisor at meetings and functions generally to gather information.

• Leads informational meetings for internal stakeholders on internal KPIs, metrics, and insights.

• Performs data validation, data analysis, statistical analysis, root cause analysis, and compile performance metrics and descriptive statistics for operational leadership.

• Handles highly confidential information.

• Supports internal and external stakeholders, executives, and managers in generating analytics, data pulls/processing, and insights.

• Prepares, edits and revises processes, solutions, documentation, and tools.

• Responds to correspondence, requests for information, etc. as assigned by supervisor.

• May participate in the review and development of management and administrative policies, procedures and master plans with both short and long-term objectives.

• Translates KPIs and data into operational recommendations and solutions for problems of simple to medium complexity as assigned by supervisor.

• Interprets administrative policies and applies them to data and operations.

• Participates in evaluation and design of workflow, processes, and various operations.

• Develops technological solutions using Power BI and Excel for continuous improvement as well as other appropriate applications within Utility Billing.

Technical Skills

• Documentation & Communication: Word, PowerPoint, Teams, SharePoint.
• Analytical: Excel, Power BI
• Project Management: Gant Chart and similar tools

Core Competencies

• Research
• Problem-solving
• Communication & Presentation
• Collaboration Across Departments
• Critical and strategic thinking
• Project coordination
• Documentation

WORKING CONDITIONS
The position is physically comfortable; the individual has some discretion about walking, standing, etc. A portion of these duties will involve the ability to be detailed, speak and write effectively; otherwise, regular office atmosphere with occasional periods of stooping, bending, and lifting up 20 pounds.

This is a Department of Houston Public Works position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed.

Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS
Three (3) years of professional administrative, financial or analytical experience related to the type of work being performed are required.

Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
None

PREFERENCES

Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills. Ideal candidate will possess an understanding of financial and budgeting concepts and will be proficient in Microsoft Office Suite. Preferred candidate will also have a background in process improvement and project management.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None
However, the department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 26

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737.

If you need special services or accommodations, call 832.393-6737. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 5/26/2026 11:59 PM Central

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• Houston Airport System

• 2812331839

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