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Job Description
JOB SUMMARY
The Police Services Specialist (PSS) supports law enforcement and crime-prevention activities by assisting the public, documenting non-emergency incidents, collecting evidence, and performing administrative functions for the Police Department. This role provides essential support to patrol operations, ensuring accurate documentation, proper handling of service calls, and effective communication with the community. The position is non-sworn and does not include arrest, detention, or citation authority.
ESSENTIAL FUNCTIONS
The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.- Conduct initial citizen contact in person or by phone for calls that are not in progress and do not involve active threats or suspects on scene.
- Interview citizens regarding calls for service and document offenses; collect evidence such as statements, photos, video, and forensic materials.
- Prepare written reports by hand and computer using proper grammar and spelling.
- Use departmental computer systems to research information and search databases.
- Manage time effectively and prioritize calls and assignments appropriately.
- Interact professionally with citizens and coworkers; follow departmental protocols and guidelines.
- Attend meetings and required training sessions.
- Recognize when a sworn police officer is needed and follow procedures for officer involvement.
- Perform non-sworn duties assigned by the designated supervisor.
- Assist with administrative tasks supporting Police Department operations.
MINIMUM REQUIREMENTS & PREFERRED QUALIFICATIONS
MINIMUM REQUIREMENTS- High school diploma or GED equivalent.
- CPR certification within six (6) months of hire.
- Demonstrate proficiency in the use of computers, radios, and cameras, and complete all required departmental training .
- Proficiency with word processing software and the ability to learn and utilize specialized departmental software systems.
- Valid Texas driver’s license with an acceptable driving record.
PREFERRED QUALIFICATIONS- Some college coursework.
- One year of public safety or customer service experience.
- Familiarity with emergency procedures.
- Bilingual in English/Spanish.
COMPETENCIES AND ENVIRONMENT
KNOWLEDGE, SKILLS, AND ABILITIES- Ability to read, understand, and apply laws, policies, and procedures.
- Ability to write clearly with correct sentence structure, grammar, and spelling.
- Ability to perform basic math functions.
- Strong interviewing and communication skills; ability to interact with diverse individuals.
- Ability to work in a team-oriented environment and maintain professional relationships with police, fire, EMS, and other city staff.
- Extensive public contact requiring courteous and professional conduct.
PHYSICAL DEMANDS
This role requires the ability to regularly lift up to 30 pounds and rarely up to 50 pounds. Work involves constant vision, hearing, and talking; frequent sitting, handling, fine dexterity, and use of foot controls; and occasional standing, walking, lifting, carrying, pushing/pulling, reaching, bending, crouching, crawling, climbing, and balancing.
WORK ENVIRONMENT
Work may involve exposure to extreme weather, hazardous chemicals, and infectious diseases. Duties may require navigating uneven terrain and various outdoor environments. This is a safety-sensitive position requiring adherence to health and safety protocols.
The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide
BENEFITS
Medical, Dental & Vision Coverage- United Healthcare
- Choice Plus PPO Plan
- Prescription Drug Plan
- Wellness Initiatives
- Virtual Doctor Visits 24/7
- Dental Plan
- Davis Vision Insurance
- Base Vision Plan
- Premium Vision Plan
- Laser Vision Correction discounts
- Texas MunicipalRetirement System (TMRS)
- Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA
- Flexible Spending Accounts
- City paid Life and AD&D Insurance
- Voluntary Life, AD&D and Long Term Disability insurance
- Employee Assistance Program
- Vacation
- Sick Leave
- Holidays
- Longevity Pay
- Tuition Reimbursement
- Activity Center Membership
- Direct Deposit
The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
Closing Date/Time: 6/9/2026 11:59 PM Central -
ABOUT THE COMPANY
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City of San Marcos, TX
Show moreThe City of San Marcos is dedicated to providing excellent service to our residents and maintaining our high quality of life. Business, industry, education, retail, and government make up the backbone of the San Marcos economy. The City of San Marcos works closely with all of our community partners to help our community become a thriving, job-producing city with opportunities for all.
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