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Summary
Job DescriptionJob DescriptionMotorola Solutions is seeking experienced 9-1-1 Systems Trainers to support the successful rollout of the Next Generation 9-1-1 (NG-911) system using the Vesta platform for public safety agencies in New York City.
This is a critical training role during a major technology upgrade. You will deliver high-quality, hands-on training to emergency communications personnel (call takers, dispatchers, and supervisors) transitioning to a new, advanced call-handling and public safety platform.
Key Responsibilities
- Deliver comprehensive technical training on the Vesta NG-911 platform and related systems to groups of 10-15 adult learners
- Design and facilitate training sessions for non-technical public safety professionals, including classroom instruction, practical exercises, and evaluations
- Adapt training delivery to accommodate various learning styles and shift schedules (including evenings, overnights, and weekends)
- Support end-users during go-live and post-implementation phases
- Provide feedback to project leadership on training effectiveness and user readiness
- Travel to various on-site NYC emergency communications locations as needed
Required Qualifications
- Minimum 3 years of experience as a professional trainer or facilitator in public safety, emergency communications, law enforcement, fire service, or related government environment
- Demonstrated ability to deliver technical system or software training to non-technical audiences
- Strong platform skills and classroom presence with experience managing groups of 10-15 adult learners
- Solid familiarity with 9-1-1 operations, emergency dispatch workflows, or public safety communications
- Excellent verbal communication and interpersonal skills
- Ability to work a flexible schedule, including evening, overnight, or weekend sessions to accommodate shift workers
- NYC residency or ability to commute to on-site NYC locations required
Preferred Qualifications
- Prior experience as a 9-1-1 dispatcher, call taker, communications supervisor, or public safety trainer
- APCO or NENA certifications (e.g., PST1, CTO, RPL, ENP) strongly preferred
- Experience training staff on a new or upgraded call handling platform
- Experience supporting large-scale technology rollouts in a government or municipal setting
Specifically, you will be part of the team working to deploy the voice and data networks for the City of New York Police department, City of New York Fire Department and the NYC Department of Information and Telecommunications (DoITT). These systems are used on a daily basis by Public Safety agencies to provide critical voice and data applications in life and death situations.
Drubridge LLC is a certified NYC MWBE company
Drubridge LLC is an equal opportunity employer.
Drubridge LLC is a Veteran friendly company.Company DescriptionDrubridge LLC is a project management and Telecommunications firm located in the NYC metropolitan area. Our focus is Public Safety Communications. Our clients include Police and Fire Departments and other state, local and federal agencies. You will be working on cutting edge network technology employed by federal and state government agencies.
Specifically, you will be part of the team working to deploy the voice and data networks for the City of New York Police department, City of New York Fire Department and the NYC Department of Information and Telecommunications (DoITT). These systems are used on a daily basis by Public Safety agencies to provide critical voice and data applications in life and death situations.
Drubridge LLC is a certified NYC MWBE company
Drubridge LLC is an equal opportunity employer.
Drubridge LLC is a Veteran friendly company. -
Job Description
Job DescriptionJob DescriptionMotorola Solutions is seeking experienced 9-1-1 Systems Trainers to support the successful rollout of the Next Generation 9-1-1 (NG-911) system using the Vesta platform for public safety agencies in New York City.
This is a critical training role during a major technology upgrade. You will deliver high-quality, hands-on training to emergency communications personnel (call takers, dispatchers, and supervisors) transitioning to a new, advanced call-handling and public safety platform.
Key Responsibilities
- Deliver comprehensive technical training on the Vesta NG-911 platform and related systems to groups of 10-15 adult learners
- Design and facilitate training sessions for non-technical public safety professionals, including classroom instruction, practical exercises, and evaluations
- Adapt training delivery to accommodate various learning styles and shift schedules (including evenings, overnights, and weekends)
- Support end-users during go-live and post-implementation phases
- Provide feedback to project leadership on training effectiveness and user readiness
- Travel to various on-site NYC emergency communications locations as needed
Required Qualifications
- Minimum 3 years of experience as a professional trainer or facilitator in public safety, emergency communications, law enforcement, fire service, or related government environment
- Demonstrated ability to deliver technical system or software training to non-technical audiences
- Strong platform skills and classroom presence with experience managing groups of 10-15 adult learners
- Solid familiarity with 9-1-1 operations, emergency dispatch workflows, or public safety communications
- Excellent verbal communication and interpersonal skills
- Ability to work a flexible schedule, including evening, overnight, or weekend sessions to accommodate shift workers
- NYC residency or ability to commute to on-site NYC locations required
Preferred Qualifications
- Prior experience as a 9-1-1 dispatcher, call taker, communications supervisor, or public safety trainer
- APCO or NENA certifications (e.g., PST1, CTO, RPL, ENP) strongly preferred
- Experience training staff on a new or upgraded call handling platform
- Experience supporting large-scale technology rollouts in a government or municipal setting
Specifically, you will be part of the team working to deploy the voice and data networks for the City of New York Police department, City of New York Fire Department and the NYC Department of Information and Telecommunications (DoITT). These systems are used on a daily basis by Public Safety agencies to provide critical voice and data applications in life and death situations.
Drubridge LLC is a certified NYC MWBE company
Drubridge LLC is an equal opportunity employer.
Drubridge LLC is a Veteran friendly company.Company DescriptionDrubridge LLC is a project management and Telecommunications firm located in the NYC metropolitan area. Our focus is Public Safety Communications. Our clients include Police and Fire Departments and other state, local and federal agencies. You will be working on cutting edge network technology employed by federal and state government agencies.
Specifically, you will be part of the team working to deploy the voice and data networks for the City of New York Police department, City of New York Fire Department and the NYC Department of Information and Telecommunications (DoITT). These systems are used on a daily basis by Public Safety agencies to provide critical voice and data applications in life and death situations.
Drubridge LLC is a certified NYC MWBE company
Drubridge LLC is an equal opportunity employer.
Drubridge LLC is a Veteran friendly company. -
ABOUT THE COMPANY
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