Business Analyst

Description

Current Openings: Community Development Department (Permitting System Software Operations Analyst and Knowledge Management Analyst)

The Community Development Department is seeking to fill two Business Analyst positions through this recruitment. One position is expected to be assigned primarily to permitting System Software operations, and one position is expected to be assigned primarily to Knowledge Management. The resulting eligible list may be used to fill either assignment based on departmental needs and candidate qualifications.

The Department:

The Community Development Department (CDD) consists of three divisions: Planning, Building, and Housing and Community Services. The Department guides the ongoing physical development of the community, which includes long range land use planning, review of new development proposals and construction to ensure that it conforms to the standards of the City and State and ensures the provision of affordable housing with the City of Santa Clara. The delivery of high-quality professional services, including the enhancement and streamlining of the development permit process, and forging partnerships to provide housing services to lower income members of the community, are primary objectives of the Department. To learn more about the Community Development Department, visit our website here .

The Community Development Department’s technology landscape, particularly through the use of the Accela Civic Platform, continues to expand rapidly, increasing the complexity and volume of system operations. At the same time, the Department’s growing use of technology and increasingly complex business processes require stronger documentation, improved access to institutional knowledge, and better tools for sharing information across teams. These positions are intended to coordinate closely to ensure knowledge is accessible, organized, and useful for technical teams, end users, and business partners.

Under the supervision of the Management Analyst, this position performs professional analytical work in support of departmental systems, business processes, and operational improvements; gathers and documents business requirements, workflows, procedures, and user needs; develops and maintains documentation, training materials, and reference resources; supports end users and stakeholders; coordinates with department staff, City departments, Information Technology staff, project staff, and vendors; communicates system and process changes; supports training and user adoption; monitors and helps resolve operational issues; and promotes effective service delivery, process improvement, and knowledge sharing.

Permitting System Software Operations Analyst

This assignment will focus on supporting the day-to-day operation, end-user support, troubleshooting and enhancement of the Accela platform and related tools.

Typical duties may include:

• Provide ongoing technical support for all Community Development software systems and programs; including but not limited to, Accela Civic Platform, Accela Mobile App, SolarAPP+, inspections-related business needs, Simple Permits, and various other technologies, features, and integrations as adopted.
• Assist end-users with technical problems, including login issues, refund processing and other system-support needs.
• Assist in the preparation of business requirements documentation for system enhancements, operational improvements, and technology changes.
• Coordinate with various city departments to ensure system changes are communicated and implemented effectively.
• Coordinate with the Business Analyst - Knowledge Management to maintain and update the Accela Knowledge Base (AKB) with articles, guidance, and instructional resources.
• Train staff on new system functionalities, updates, and business process changes.
• Monitor system performance and work with the Management Analyst, IT staff, or vendors regarding upgrades, fixes, or improvements.
• Document and escalate complex issues to the Management Analyst and appropriate project staff or vendors.
• Stay current with new technologies and business processes and offer solutions within Accela where applicable.

Knowledge Management Analyst

This assignment will focus on improving how the Department captures, organizes, shares, and uses institutional and operational knowledge.

Typical duties may include:

• Develop and maintain content for the Accela Knowledge Base and other knowledge platforms, ensuring accuracy, relevance, consistency, and accessibility.
• Implement and enforce content governance practices and documentation standards.
• Collaborate with subject matter experts to gather and document institutional knowledge related to technology platforms, business processes, workflows, and system configurations.
• Design and implement new knowledge management systems, structures, or practices to support emerging technologies and evolving business processes.
• Audit and update knowledge base content regularly to ensure it reflects current processes and technological changes.
• Train staff on the effective use of knowledge management tools and processes, and promote a culture of knowledge sharing and collaboration.
• Monitor and evaluate knowledge base usage and feedback to improve content organization, accessibility, and usefulness.
• Ensure knowledge is accessible and well organized for technical teams, end users, and business partners.
• Coordinate with the Accela Operations assignment to ensure operational changes, lessons learned, and new system functionality are translated into clear, usable documentation.

Desirable Qualifications for either assignment

• Strong ability to learn new systems, technologies, and business processes quickly.
• Experience with software implementation, support, or enhancement.
• Experience developing, organizing, maintaining, or improving documentation, business process materials, or knowledge resources.
• Ability to capture, organize, and communicate information clearly for a variety of users and stakeholders.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Ability to work collaboratively with multiple departments and stakeholders.
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills

• Ability and willingness to learn.

Additional Desirable Qualifications:

For Permitting System Software Operations: Experience supporting, administering, implementing, enhancing, or troubleshooting the Accela Civic Platform or a similar permitting management system and preparing business requirements documentation.,

For Knowledge Management: Experience with knowledge management practices, content governance and management, and knowledge base or documentation platforms.

ADDITIONAL INFORMATION:

Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter, 2) Resume, and 3) completed Supplemental Questionnaire. Incomplete applications will not be considered.

Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of Wednesday June 17, 2026 at 4:00 PM.

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. APPLICANTS WILL BE CONSIDERED FOR POSITIONS ADHERING TO ALL APPLICABLE CITY POLICIES, INCLUDING BUT NOT LIMITED TO CMD 033- EMPLOYMENT OF RELATIVES .

The annual salary range for this position is $122,680.20 - $156,716.76. This position may be filled at or near the minimum of the salary range.

Typical Duties

Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

Minimum Qualifications

EDUCATION AND EXPERIENCE
Minimum Qualifications:
• Graduation from an accredited college or university with a bachelor's degree in business administration, economics, engineering, environmental studies or a related field; and
• Four (4) years of progressively responsible experience which has included accounting record keeping, financial and market analysis, resource planning, utility demand-side programs, communication technologies, data management related to customer analysis or other related fields.

Possible Substitution:
Associates Degree with five (5) years of full-time utility business/analysis experience may be substituted for the minimum qualifications of a Bachelor's degree and four (4) years of progressively responsible experience

Desirable Qualifications:
For Finance Department:
Experience with Utility Billing and Collection Programs, Advanced Metering and Analysis programs

OTHER REQUIREMENTS
Must be able to perform all the essential functions of the job.

CONFLICT OF INTEREST
Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100.

Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.

VETERAN’S PREFERENCE POINTS ] : This position qualifies for Veteran’s Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .

City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8
Employees Association

This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2026. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change.
Retirement:

• Membership in the California Public Employees Retirement System (CalPERS)
  • Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly
  • New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay
• Medicare and Social Security (FICA)
  • Employee pays 6.20% up to $11,439 (Social Security) and 1.45% (Medicare) of gross pay

Health Insurance:

• The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan
• Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis
• No cash difference is paid if an employee elects a plan cheaper than the max City contribution
• To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage
• The City’s contribution is prorated based on scheduled hours for part time employees
• Coverage is effective as early as the first day of the month after date of hire
• Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptable proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details

Dental Insurance:

• Choice of two Delta Dental plans; enrollment is mandatory
• City pays lowest cost employee only plan; additional cost is paid by employee
• Coverage is effective as early as the first day of the month after date of hire

Vision Insurance:

• Choice of two VSP plans
• City pays lowest cost employee only plan; additional cost is paid by employee
• Coverage is effective as early as the first day of the month after date of hire

Voluntary Employee Beneficiary Association (VEBA):

• City contributes $50.00 a month toward employee's VEBA account
• Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax)

Life Insurance:

• City pays for $15,000 of Basic Life Insurance coverage
• Coverage is effective the first of the month after one calendar month of employment
• Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children

State Disability Insurance (SDI):

• Employee pays 1.3% of gross pay (includes Paid Family Leave)
• 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information

Paid Family Leave (PFL):

• Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child
• No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information

Long Term Disability (LTD) Insurance:

• Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month
• City pays $.558/$100 of insured earnings
• 30 calendar day waiting period
• Coverage is effective the first of the month after one calendar month of employment

Deferred Compensation:

• Voluntary plan through Nationwide Retirement Solutions
• Employee may contribute up to the lesser of the IRS maximum or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules

Flexible Spending Account (IRS Section 125 Plan):

• Employee may contribute up to $3,400 per year in pre-tax dollars to a health care spending account
• Employee may contribute up to $7,500 per year in pre-tax dollars to a dependent care spending account
• Employee may contribute up to $340 per month in pre-tax dollars to a commuter benefit plan

Vacation:

• Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service
  • For 1 - 4 years of service: 10 days (80 hours)/year
  • For 5 - 9 years of service: 15 days (120 hours)/year
  • For 10 - 15 years of service: 21 days (168 hours)/year
  • For 16 - 20 years of service: 22 days (176 hours)/year
  • For 21+ years of service: 24 days (192 hours)/year
• Maximum vacation accrual is 420 hours
• Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year

Sick Leave:

• Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual
  • Up to 48 hours/year of accumulated sick leave may be used for family illness
  • Up to 40 hours/year of accumulated sick leave may be used for personal leave
• Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation)
• Partial sick leave payoff provision on retirement depending on years of service

Non-Management Leave:

• 40hours of non-management leave credited to employees each January 1st
  • New employees hired between January 1st and June 30th receive 40 hours of non-management leave their first year
  • New employees hired between July 1st and December 31st receive 20 hours of non-management leave their first year
  • Unused non-management leave may not be carried over from one calendar year to the next

Compensatory Time Off (CTO):

• Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department)
• 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st)

Holidays:

• Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year)

Reimbursements/Allowances (for specific classifications):

• Raingear: $150 per fiscal year for eligible classifications
• Safety Boots: $275 per fiscal year for eligible classifications
• Walking Shoes: $120 per fiscal year for eligible classifications (See MOU for details)
• Tools: $500 per fiscal year reimbursement for Auto Foreperson classification
• Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications

Bilingual Pay:

• Certified bilingual employees are eligible for $55/bi-weekly bilingual pay

Night Differential Pay:

• Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m.
• All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00 a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m.

Standby Pay:

• Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby

Tuition Reimbursement Program:

• Up to $2,000 per fiscal year for tuition reimbursement

Employee Assistance Program:

• Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year
• City paid benefit

Retiree Medical Reimbursement Program:

• Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum.
• Up to age 65, retirees are eligible for reimbursement up to $438/month in 2026 (amount adjusted annually)
• After age 65, retirees are eligible for reimbursement up to $262/month in 2026 (amount adjusted annually)

Closing Date/Time: 6/17/2026 4:00 PM Pacific

• 

• City of Santa Clara

• 408-615-2080

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