Security Officer II
Part-time team members who meet the requirements are eligible for:
- State Applicable Time Off
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts and much more!
The Security Officer II provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. The role sets the standard for venue security through on-the-job interaction and demonstration.
Essential functions of the position include, but are not limited to:
- Provides security and protection for our guests, employees, and company property
- Maintain up-to-date knowledge of "persons of interest" who may be denied entrance into our venue or past employees who have been 86'ed from the venue
- Maintain up-to-date knowledge of VIP customers/clients as well as hotel executives
- Inform management of any complaints, comments, or incident
- Appear in the dress code for all shifts at your scheduled time
- Alert and get approval for any and all breaks, leave of rotation, or duties which you cannot perform at the time they were assigned to you
- Be attentive to all company-related events and upcoming venues and changes
- Keep a proper and professional appearance and attitude
- Maintain and promote a friendly atmosphere for customers and staff
- Comply with added hours or time frame after a scheduled shift as needed
- Circulate among guests and employees to preserve order and protect property
- Administer first aid and assist injured guests or employees
- Ensure that proper authorities are contacted
- Upholds law and order in the hotel in conjunction with local law enforcement
- Remains alert for any suspicious persons or activities
- Reports any safety hazards immediately to Maintenance and/or Management
- Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations
- Follows radio communication procedures and corresponding codes
- Reacts professionally and rationally in emergency and pressure situations
- Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately
- Follows the established procedures for escorting and assisting necessary employees to cash control
- Communicates professionally with all management
- Promotes and practices safety awareness and behavior, adhering to all safety standards
- Directs emergency vehicles when called upon
- Assists and/or completes additional tasks as assigned
Education/working knowledge:
- 2 years of Security experience or 3 years of Hospitality experience preferred
- Proof of eligibility to work in the United States
- Valid Driver's License
- 21+ years of age
- Maintain a professional, neat and well-groomed appearance adhering to Company standards
- Possession of or the ability to possess all state required work cards for the position
Skills / Physical Demands / Work Environment / Schedule: The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Ability to write, read, and verbally communicate
- Excellent written and verbal communication skills required
- Ability to keep an open and objective view
- Ability to maintain composure and stay focused
- Must have strong problem-solving skills
- Ability to write reports, business correspondence, and procedure manuals
- Ability to work under pressure
- Must have good positive energy throughout the day
- Must be able to read and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be observant and quick to respond to various situations
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment