Account Manager - Federal New

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world's most critical teams.We're dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.We are seeking an experienced and results-driven Federal Account Manager (AM) who is collaborative, territory-aligned sales role that operates alongside Federal Account Executives (AEs). AMs independently manage defined Federal expansion and renewal motions while exercising sound judgment on when to partner with AEs on larger or more complex opportunities.Responsibilities IncludeExpansion OwnershipLead expansions within existing accounts when scope and complexity allowIdentify upsell and cross-sell opportunities through customer engagement and usage insightsPartner with AEs on expansions that become larger, more strategic, or more complexManage inbound expansion requests from existing customers (e.g., incremental license additions)Renewal Management (Value-Driven)Own renewals requiring active customer engagement, risk mitigation, or expansion discoveryCollaborate cross-functionally to ensure smooth, on-time renewalsBecome a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewalsGain hands‑on experience with the Federal buying cycle and procurement considerationsEngage with Federal System Integrators (FSIs) and partner‑led opportunitiesTerritory Enablement & HygieneAct as a capacity multiplier for Federal AEsMaintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accountsShare insights and learnings to improve territory executionRequired Background / Skills3–5+ years of experience in sales, account management, renewal management, or commercial closing rolesProven ability to run multiple sales cycles in parallelStrong discovery, communication, and deal execution skillsExperience using CRM systems (Salesforce preferred)This role may require the candidate to obtain and maintain a U.S. security clearance in the future; as such, applicants must be U.S. citizens and eligible to obtain a U.S. government security clearance.Preferred Qualifications:Experience selling into US Federal or regulated environmentsExposure to Federal procurement or partner‑led sales motionsSaaS or enterprise technology sales experienceMattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.Posting Range$127,000 - $180,000 USDMattermost is an EEO Employer, we are a remote‑first, open‑source company.We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.If you require accommodations during the interview process, please let us know—we're happy to assist.#J-18808-Ljbffr

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world's most critical teams.We're dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.We are seeking an experienced and results-driven Federal Account Manager (AM) who is collaborative, territory-aligned sales role that operates alongside Federal Account Executives (AEs). AMs independently manage defined Federal expansion and renewal motions while exercising sound judgment on when to partner with AEs on larger or more complex opportunities.Responsibilities IncludeExpansion OwnershipLead expansions within existing accounts when scope and complexity allowIdentify upsell and cross-sell opportunities through customer engagement and usage insightsPartner with AEs on expansions that become larger, more strategic, or more complexManage inbound expansion requests from existing customers (e.g., incremental license additions)Renewal Management (Value-Driven)Own renewals requiring active customer engagement, risk mitigation, or expansion discoveryCollaborate cross-functionally to ensure smooth, on-time renewalsBecome a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewalsGain hands‑on experience with the Federal buying cycle and procurement considerationsEngage with Federal System Integrators (FSIs) and partner‑led opportunitiesTerritory Enablement & HygieneAct as a capacity multiplier for Federal AEsMaintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accountsShare insights and learnings to improve territory executionRequired Background / Skills3–5+ years of experience in sales, account management, renewal management, or commercial closing rolesProven ability to run multiple sales cycles in parallelStrong discovery, communication, and deal execution skillsExperience using CRM systems (Salesforce preferred)This role may require the candidate to obtain and maintain a U.S. security clearance in the future; as such, applicants must be U.S. citizens and eligible to obtain a U.S. government security clearance.Preferred Qualifications:Experience selling into US Federal or regulated environmentsExposure to Federal procurement or partner‑led sales motionsSaaS or enterprise technology sales experienceMattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.Posting Range$127,000 - $180,000 USDMattermost is an EEO Employer, we are a remote‑first, open‑source company.We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.If you require accommodations during the interview process, please let us know—we're happy to assist.#J-18808-Ljbffr

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