Sanitation Utility Dispatcher

Job Title

Solid Waste Department Position

Employer

City of East Point

Salary

$20.00 Hourly

Location

East Point, GA, GA

Job Type

Full-time

Job Number

6006-4520

Department

Solid Waste

Major Duties

Makes and receives calls on telephone and two-way radio equipment to coordinate communications between office and field units.

Records drivers call-ins, schedules paid bulk pickup, and bulk amnesty pickups.

Receives information requests from customers and dispatch appropriate service orders to fulfil requests.

Provides updates to customers and responds to inquiries by composing letters, email, and by phone.

Coordinates the routing and scheduling of a fleet of waste collection vehicles.

Send out price checks to supervisor and schedule accordingly.

Receives customer complaints regarding solid waste matters and refers complaint to the appropriate person(s) for resolution.

Process payments through BS&A for paid bulk pick up.

Other duties assigned.

Minimum Qualifications

High School diploma or equivalent. Must possess or have ability to possess and maintain valid Georgia driver's license; must be willing to learn and demonstrate the ability to operate radio equipment, computer and telephone.

Knowledge Required by the Position

Knowledge of radio and other electronic transmitting techniques and procedures related to the dispatch of vehicular equipment.

Knowledge of maps, routes and service areas.

Knowledge of record keeping procedures such as Excel and Word.

Knowledge of database management.

Knowledge of City rules, regulations and procedures.

Skill in oral and written communication.

Skill in dealing with the public.

Skill in operating a multi-channel base radio.

Skill in identifying and understanding citizen complaints and problems.

Ability to perform general administrative work involving the use of independent judgment and personal initiative.

Ability to understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities.

Ability to carry out verbal and written assignments.

Ability to communicate effectively with office, field and supervisory personnel.

Ability to establish and maintain effective working relationships.

Knowledge of Enterprise Resource Planning (ERP) systems.

Supervisory Controls

The work is performed under the direct supervision of the Solid Waste/Sanitation Director.

Guidelines

Guidelines include the City and departmental safety manuals and policies and procedures; City Code of Ordinances, and employee handbook.

Complexity

The work consists of problem-solving, settling customer disputes and complaints, and managing route software.

Scope and Effect

The purpose of this position is to provide operational support to the Solid Waste/Sanitation Department.

Personal Contacts

Contacts are typically with co-workers, the public and other City employees.

Purpose of Contacts

Contacts are typically to exchange information, resolve problems, and provide services.

Physical Demands

The work is typically performed with the employee sitting at a desk with intermittent standing or walking. The employee occasionally lifts to ten (10) pounds.

Work Environment

Work is performed in an indoor environment where the employee is exposed to minimal noise.

Supervisory and Management Responsibility

None

Benefits

Paid Holidays, Vacation Leave, Sick Leave, 457b Supplemental Retirement (Deferred Compensation Plan), Long and Short-Term Disability, Direct Deposit, Employee Assistance Program, Life Insurance, Pension Plan, Medical, Dental, Vision, Flexible Spending Account, Dependent Care - Flexible Spending Account

Address

2757 East Point Street East Point, Georgia, 30344

Website

Job Title

Solid Waste Department Position

Employer

City of East Point

Salary

$20.00 Hourly

Location

East Point, GA, GA

Job Type

Full-time

Job Number

6006-4520

Department

Solid Waste

Major Duties

Makes and receives calls on telephone and two-way radio equipment to coordinate communications between office and field units.

Records drivers call-ins, schedules paid bulk pickup, and bulk amnesty pickups.

Receives information requests from customers and dispatch appropriate service orders to fulfil requests.

Provides updates to customers and responds to inquiries by composing letters, email, and by phone.

Coordinates the routing and scheduling of a fleet of waste collection vehicles.

Send out price checks to supervisor and schedule accordingly.

Receives customer complaints regarding solid waste matters and refers complaint to the appropriate person(s) for resolution.

Process payments through BS&A for paid bulk pick up.

Other duties assigned.

Minimum Qualifications

High School diploma or equivalent. Must possess or have ability to possess and maintain valid Georgia driver's license; must be willing to learn and demonstrate the ability to operate radio equipment, computer and telephone.

Knowledge Required by the Position

Knowledge of radio and other electronic transmitting techniques and procedures related to the dispatch of vehicular equipment.

Knowledge of maps, routes and service areas.

Knowledge of record keeping procedures such as Excel and Word.

Knowledge of database management.

Knowledge of City rules, regulations and procedures.

Skill in oral and written communication.

Skill in dealing with the public.

Skill in operating a multi-channel base radio.

Skill in identifying and understanding citizen complaints and problems.

Ability to perform general administrative work involving the use of independent judgment and personal initiative.

Ability to understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities.

Ability to carry out verbal and written assignments.

Ability to communicate effectively with office, field and supervisory personnel.

Ability to establish and maintain effective working relationships.

Knowledge of Enterprise Resource Planning (ERP) systems.

Supervisory Controls

The work is performed under the direct supervision of the Solid Waste/Sanitation Director.

Guidelines

Guidelines include the City and departmental safety manuals and policies and procedures; City Code of Ordinances, and employee handbook.

Complexity

The work consists of problem-solving, settling customer disputes and complaints, and managing route software.

Scope and Effect

The purpose of this position is to provide operational support to the Solid Waste/Sanitation Department.

Personal Contacts

Contacts are typically with co-workers, the public and other City employees.

Purpose of Contacts

Contacts are typically to exchange information, resolve problems, and provide services.

Physical Demands

The work is typically performed with the employee sitting at a desk with intermittent standing or walking. The employee occasionally lifts to ten (10) pounds.

Work Environment

Work is performed in an indoor environment where the employee is exposed to minimal noise.

Supervisory and Management Responsibility

None

Benefits

Paid Holidays, Vacation Leave, Sick Leave, 457b Supplemental Retirement (Deferred Compensation Plan), Long and Short-Term Disability, Direct Deposit, Employee Assistance Program, Life Insurance, Pension Plan, Medical, Dental, Vision, Flexible Spending Account, Dependent Care - Flexible Spending Account

Address

2757 East Point Street East Point, Georgia, 30344

Website

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