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Summary
Education: BS in related field Years of Experience: · Minimum 5 years' experience with help desk support and operation in a DoD IT environment · Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests. Clearance: TS/SCI Job Description: · Demonstrate knowledge in maintaining the operational status of a Tech Control facility · Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits. · Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order. · Demonstrated ability for oral and written communication with the highest levels of management · Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. · Ability to provide technical directions and supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities. · Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices. · Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services. -
Job Description
Education: BS in related field Years of Experience: · Minimum 5 years' experience with help desk support and operation in a DoD IT environment · Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests. Clearance: TS/SCI Job Description: · Demonstrate knowledge in maintaining the operational status of a Tech Control facility · Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits. · Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order. · Demonstrated ability for oral and written communication with the highest levels of management · Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. · Ability to provide technical directions and supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities. · Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices. · Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services. -
ABOUT THE COMPANY
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