Defense Red Switch Network Technician with Security Clearance

Job Title
Defense Red Switch Tech Duration
9 Duration Unit
Month(s) Product
Contract to Hire Req Description Description
Job Responsibilities: Responsible for performing, training team and developing processes for the following duties: Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact. Proactively monitor network alarms across platform specific network management tools. Support all customers to include providing global situational awareness support. Verify that service has been restored upon resolution of all customer-initiated tickets Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined Proactively monitor network alarms across platform specific network management tools. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies Develop and/or recommend solutions and processes pertaining to UC and DRSN operations. Top Skills Details Worksite Address
5534 Pryor Drive,Scott Air Force Base,Illinois,United States,62225 Workplace Type
On-site Experience Level
Intermediate Level Work Environment
DISA, TS/SCI Additional Skills Tags Additional Skills & Qualifications
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date. Able to work in a 24x7 shift work environment. Must have an active DoD Top Secret security clearance. Requires general understanding of both voice infrastructure and IP network topologies. Desired Qualifications: Tech control facility or cyber transport experience Circuit actions experience Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs. Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core. Required Education & Experience: Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:  Medical, dental & vision  Critical Illness, Accident, and Hospital  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available  Life Insurance (Voluntary Life & AD&D for the employee and dependents)  Short and long-term disability  Health Spending Account (HSA)  Transportation benefits  Employee Assistance Program  Time Off/Leave (PTO, Vacation or Sick Leave)  For direct placements: You must include the client's benefit information.  For any internal positions: You must include this link For fully remote positions or jobs in Colorado: In addition to the pay and benefits requirements outlined above, the following additional information must be included in the job posting:  A posting close date added to the description. For example, “Posting close date August 30, 2024.”  A general description of any bonuses, commissions or other compensation offered for the position.  This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret). Because an active or interim DoD clearance is required, U.S. Citizenship is required.

Job Title
Defense Red Switch Tech Duration
9 Duration Unit
Month(s) Product
Contract to Hire Req Description Description
Job Responsibilities: Responsible for performing, training team and developing processes for the following duties: Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact. Proactively monitor network alarms across platform specific network management tools. Support all customers to include providing global situational awareness support. Verify that service has been restored upon resolution of all customer-initiated tickets Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined Proactively monitor network alarms across platform specific network management tools. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies Develop and/or recommend solutions and processes pertaining to UC and DRSN operations. Top Skills Details Worksite Address
5534 Pryor Drive,Scott Air Force Base,Illinois,United States,62225 Workplace Type
On-site Experience Level
Intermediate Level Work Environment
DISA, TS/SCI Additional Skills Tags Additional Skills & Qualifications
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date. Able to work in a 24x7 shift work environment. Must have an active DoD Top Secret security clearance. Requires general understanding of both voice infrastructure and IP network topologies. Desired Qualifications: Tech control facility or cyber transport experience Circuit actions experience Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs. Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core. Required Education & Experience: Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:  Medical, dental & vision  Critical Illness, Accident, and Hospital  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available  Life Insurance (Voluntary Life & AD&D for the employee and dependents)  Short and long-term disability  Health Spending Account (HSA)  Transportation benefits  Employee Assistance Program  Time Off/Leave (PTO, Vacation or Sick Leave)  For direct placements: You must include the client's benefit information.  For any internal positions: You must include this link For fully remote positions or jobs in Colorado: In addition to the pay and benefits requirements outlined above, the following additional information must be included in the job posting:  A posting close date added to the description. For example, “Posting close date August 30, 2024.”  A general description of any bonuses, commissions or other compensation offered for the position.  This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret). Because an active or interim DoD clearance is required, U.S. Citizenship is required.

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