Utility Service Representative I

Come join the City of Fresno in Building a Better Fresno!

Want to see what it’s like to work here? Explore our We Work For You video series to discover the real stories, passion, and purpose of the team behind Fresno’s success.

Position Description

THE POSITION

Under supervision, establishes, maintains, or terminates City water service utilized by single and multi-family residential, commercial, and industrial users; reads water meters and records consumption for proper billing.

Positions in these classes are flexibly staffed. Utility Service Representative I incumbents are expected to progress with appropriate training, experience, and satisfactory performance to Utility Service Representative II ($4,318-$5,186) salary, after one year of experience and upon the recommendation of the appointing authority. These classes differ from Senior Utility Service Representative in that the latter is the advanced working/lead class in the series.

Typical Tasks as follows: Initiates new customer water service, including inspecting user's property to determine flat or metered charges; terminates water service when required. Determines and records water consumption through meter reading for an assigned and designated route. Inspect property for unauthorized use of water and, if necessary, issues appropriate notifications; conduct follow-up inspections. Initiates field collection procedures with the issuing of delinquent notices; terminates water service. Explain billing system to customers. Investigates and reports meters that are not visible or accessible for reading. Inspect water meters and equipment for proper installation, operation, and accuracy. Performs routine meter maintenance; reports extensive malfunctions to Lead worker. Research accounts and annexation records for billing and record keeping functions. Operates dispatch equipment; answers customer complaints, including providing information regarding service or billing options and available services. Conducts field counts as required. Performs related duties as required. This list is neither inclusive nor exclusive. Consequently, this information may not reflect Essential Functions for this class.

The current vacancy exists in the Finance Department, Utility Billing & Collection Division. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

The full job description may be viewed at:

https://www.fresno.gov/wp-content/uploads/2023/05/JS-Utility-Service-Representative-I_II.pdf

THE REQUIREMENTS

Applicants must meet the following minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not ensure placement on the Eligible list.

One year of experience involving direct public contact similar to that gained in retail sales, bill collection, or in a public service setting.

SPECIAL REQUIREMENTS

Possession of a valid California Driver's License may be required at the time of appointment. Candidates considered for hire may need to provide proof of a valid driver's license and current copy of their driving record.

The selected eligible candidates certified will be required to successfully pass a department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.

THE SELECTION PROCESS

The examination process may consist of the following:

WRITTEN EXAMINATION - 100%: The written examination is designed to test a candidate's knowledge of vocabulary, grammar, English usage, punctuation, reading comprehension, telephone procedures, safety, performing mathematical calculations and applying skills in judgment/interpersonal relations.

The written exam is tentatively scheduled for the week of July 6, 2026.

Candidates must achieve a passing score to qualify for the eligible list.

HOW TO APPLY

Please visit www.fresno.gov/jobs to apply. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well.

For other City of Fresno employment opportunities, please view our Careers Homepage .

Effective April 1 st , 2026, the City of Fresno is transitioning to a new recruitment system, NEOGOV. An account in the new system will be required to apply for the City of Fresno job opportunities after this date. If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.

VETERAN’S PREFERENCE

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.

How To Apply

For information on how to complete an online application, please visit the Help & Support tab. For NEOGOV Application Assistance, please call 1-855-524-5627 or email support@governmentjobs.com. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason.

Required licenses, certifications, and education must be verified with supporting documents. Foreign education must be evaluated by a credential evaluation service recognized by the U.S. Department of Education. Please ensure all relevant attachments are uploaded with your application.

For the work experience section, provide detailed descriptions of job duties for each position related to the specific role you are applying for. Resumes are not a substitute for completing this section and will only be reviewed as supplemental information, not for determining minimum qualifications.

For other City of Fresno employment opportunities, please view our Careers Homepage . If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Unit 3

Non- Supervisory White Collar

The Fresno City Employees Association, Inc. (FCEA)

BENEFIT

DESCRIPTION

HEALTH INSURANCE

The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.

FLEXIBLE SPENDING ACCOUNT

IRS 125 Plan for health and dependent care expenses.

DEFERRED COMPENSATION

Voluntary 457 plan with Fidelity Investments to increase your retirement savings.

VACATION LEAVE

Accrue 8 - 14.66 hours per month based on years of service

SICK LEAVE

8 hours per month, available after 90 days.

SUPPLEMENTAL SICK

40 hours per fiscal year. 80 hours lifetime maximum

HOLIDAYS

Ten (10) City-observed annual holidays plus birthday and two (2) personal days.

SHORT TERM DISABILITY

Provided through California SDI program
BILINGUAL PREMIUM
PAY: $100 per month

HEALTH REIMBURSEMENT ARRANGEMENT (HRA)

Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses.

RETIREMENT - City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.

DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at

https://www.fresno.gov/personnel/human-resources-support/#tab-1

Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements.

Closing Date/Time: 6/15/2026 11:59 PM Pacific

• 

• City of Fresno

Show more