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Job Description
POSITION OVERVIEW
Applications will be accepted from: ALL PERSONS INTERESTED
Division/ Section: Bush Intercontinental / Terminal Operations- International Services
Workdays & Hours: Shift work, including rotation, weekends, and holidays (subject to change)
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The purpose of International Services is to deliver a WOW experience welcoming customers to 5-Star Airports greeted by clean, modern, and efficient facilities through beautiful, energetic spaces with friendly staff and amenities that transform expectations.
The purpose of the Airport Operations Supervisor - International Services within the Houston Airport System is to provide a 5-star experience to all passengers by leading a team of customer service professionals ensuring the safe and seamless flow of passengers providing the highest level of customer satisfaction and operational readiness. Supervises communications and work tasks relating but not limited to International Operations, Operational Readiness, Quality Assurance, FIS /CBP operations, and TSA Checkpoints operations.
“Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."
The Airport Operations Supervisor -International Services duties will include but are not limited to:- Supervises day-to-day operational activities to include providing directions, processing passengers through the terminal, gate planning and scheduling, and baggage system maintenance.
- Daily evaluation and inspection of assigned facilities. Coordinate maintenance activities with contractors and Houston Airport’s maintenance sections to ensure operational integrity. Schedules, assigns work, trains, and evaluates Customer Services employees
- Assumes the role and responsibility of the Division Manager during his/her absence.
- Promotes collaboration and values passenger, business partner and team member input to improve the overall passenger experience and make the passengers happy.
- Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality.
- Promotes and develops a safe, secure, and healthy environment for internal and external customers through the Safety Management System (SMS) program
- Administers business unit policies, procedures and enforces regulatory compliance relative to customer services operational activities.
- Supports the Customer Service business unit fiscal year budget goals.
- Coordinates special events, facilitation of dignitaries and VIPs.
- Represents the department by giving both written and oral presentations to department heads and the public.
- Performs other duties as assigned.
The position routinely requires lifting of moderately heavy items, such as barricades, construction cones or equipment (up to 50 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movement.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a bachelor’s degree, preferably in Hospitality Management, Aviation Management, Business, or related fields.
Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis.
EXPERIENCE REQUIREMENTS
Four years of progressively responsible experience in airport operations, customer service or closely related to the activities of the section are required, with at least two of the four years in a senior/lead capacity.
LICENSE REQUIREMENTS
Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).
PREFERENCES
Preference will be given to applicants with the following skillsets:
- A passion for customer service and airport with increasing levels of responsibility.
- An in depth understanding of airports and passengers’ needs.
- An understanding within all aspects of supervision, including building dynamic teams, scheduling and payroll, irregular operations, planning, decision making skills and the ability to work with little supervision.
- Ability to communicate effectively and establish and maintain cooperative relationships with airport partners, peers, City and HAS officials and the general public.
- Bilingual Fluent (Read, Write, Speak)
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION YES
YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
PAY GRADE 23
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.
If you need special services or accommodations, call 281-233-1858 (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM .
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 6/9/2026 11:59 PM Central -
ABOUT THE COMPANY
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Houston Airport System
Show moreOUR STORY | HOUSTON AIRPORT SYSTEM
The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.
OUR MISSION
We exist to connect the people, businesses, cultures and economies of the world to Houston.
OUR VISION
Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.
OUR HISTORY
In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.
As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
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