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Summary
Allied Universal - - Responsibilities: Provide customer service to tenants, visitors, and staff by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to a front desk location; Monitor lobby and front desk activity, manage visitor check-in processes, verify identification and access permissions, and communicate access procedures to guests and building personnel; Answer phones, greet incoming visitors, provide directions, and support a professional first point of contact for the property while documenting routine front desk activity and unusual incidents; Respond to incidents, service requests, and critical situations in a calm, problem-solving manner, escalating concerns to property management and/or emergency services when appropriate; Support access control and badge-related processes, observe cameras and alarm notifications, and report maintenance, life system, and/or security-related concerns according to site procedures
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Job Description
Allied Universal - - Responsibilities: Provide customer service to tenants, visitors, and staff by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to a front desk location; Monitor lobby and front desk activity, manage visitor check-in processes, verify identification and access permissions, and communicate access procedures to guests and building personnel; Answer phones, greet incoming visitors, provide directions, and support a professional first point of contact for the property while documenting routine front desk activity and unusual incidents; Respond to incidents, service requests, and critical situations in a calm, problem-solving manner, escalating concerns to property management and/or emergency services when appropriate; Support access control and badge-related processes, observe cameras and alarm notifications, and report maintenance, life system, and/or security-related concerns according to site procedures
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ABOUT THE COMPANY
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