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Summary
Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. Other duties as required. Qualifications: High School Diploma or GED; Technical Degree preferred. 3-5 years' experience dispatching. Excellent verbal, interpersonal and customer service skills. Problem solving and analytical skills. Must be able to work shifts or flexible work schedules as needed. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason....Dispatcher, Dispatch, Customer Service, Transportation, Driver -
Job Description
Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. Other duties as required. Qualifications: High School Diploma or GED; Technical Degree preferred. 3-5 years' experience dispatching. Excellent verbal, interpersonal and customer service skills. Problem solving and analytical skills. Must be able to work shifts or flexible work schedules as needed. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason....Dispatcher, Dispatch, Customer Service, Transportation, Driver -
ABOUT THE COMPANY
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