Dispatcher

Authority Brands
Indianapolis, Indiana 46262 United States  View Map
Posted: Jun 03, 2026
  • Full Time
  • Dispatch and Telecommunications
  • Fire and EMS
  • Summary

    Dispatcher

    The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management. Responsibilities:

    • Maintain the service technician schedules and dispatch technicians as service calls are completed.
    • Schedule technician's return trips with customers to complete jobs after arrival of parts.
    • Maintain on call schedule for service technician and after-hours service procedures.
    • Enter service calls, schedule calls, and generates call debriefing with technicians daily.
    • Maintain customer database, ensuring complete, accurate, and updated entry of information.
    • Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
    • Respond to service technician requests both by radio and phone.
    • Follow up and schedule preventative maintenance service appointments.
    • Review completes service work orders for accuracy.
    • Prepares invoices and timecards for processing.
    • Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.
    • Assists safety manager with maintaining all safety documents and training rosters.
    • Participate in all company sponsored training classes.
    • Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

    Qualifications:

    • HS diploma or GED
    • Excellent communication and listening skills
    • Following all safety policies and procedures
    • Maintaining a courteous demeanor with all customers and associates

    Physical Requirements:

    • Work is performed in an office environment
    • Ability to exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
    • May be required to sit, stand, or walk for extended periods of time
    • Involves extended periods of looking at a computer monitor
    • Must be able to see, hear, talk, and type
  • Job Description

    Dispatcher

    The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management. Responsibilities:

    • Maintain the service technician schedules and dispatch technicians as service calls are completed.
    • Schedule technician's return trips with customers to complete jobs after arrival of parts.
    • Maintain on call schedule for service technician and after-hours service procedures.
    • Enter service calls, schedule calls, and generates call debriefing with technicians daily.
    • Maintain customer database, ensuring complete, accurate, and updated entry of information.
    • Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
    • Respond to service technician requests both by radio and phone.
    • Follow up and schedule preventative maintenance service appointments.
    • Review completes service work orders for accuracy.
    • Prepares invoices and timecards for processing.
    • Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.
    • Assists safety manager with maintaining all safety documents and training rosters.
    • Participate in all company sponsored training classes.
    • Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

    Qualifications:

    • HS diploma or GED
    • Excellent communication and listening skills
    • Following all safety policies and procedures
    • Maintaining a courteous demeanor with all customers and associates

    Physical Requirements:

    • Work is performed in an office environment
    • Ability to exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
    • May be required to sit, stand, or walk for extended periods of time
    • Involves extended periods of looking at a computer monitor
    • Must be able to see, hear, talk, and type
  • ABOUT THE COMPANY

    • Government Careers
    • Government Careers

    Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.

    Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

    Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

    Show more

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Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.