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Summary
PrideStaff - - Responsibilities: Assign and prioritize service calls for HVAC technicians based on urgency and skill set.; Adjust and reschedule technician routes to maximize efficiency and meet customer commitments.; Receive service requests, provide updates to clients, and manage customer inquiries or complaints.; Maintain dispatch board to ensure maximum technician utilization.; Generate service tickets and manage service workflows within BuildOps software, including quoting repairs and inputting service agreements and service projects.
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Job Description
PrideStaff - - Responsibilities: Assign and prioritize service calls for HVAC technicians based on urgency and skill set.; Adjust and reschedule technician routes to maximize efficiency and meet customer commitments.; Receive service requests, provide updates to clients, and manage customer inquiries or complaints.; Maintain dispatch board to ensure maximum technician utilization.; Generate service tickets and manage service workflows within BuildOps software, including quoting repairs and inputting service agreements and service projects.
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ABOUT THE COMPANY
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