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Summary
Description- Communicates information to drivers concerning in-service mechanical failures, accidents, passenger problems, and all other schedule interruptions; also responsible for developing and communicating alternate routes in case of road construction or other roadblocks.
- Completes all required daily reports including incident/occurrence reports.
- Coordinates and verifies daily assignment of operators for regular shift replacement or re-assignment, ensuring each run has a driver assigned and the run pulls out on time.
- Communicates changes in trips, no shows and cancellations.
- Reviews the previous days' completed manifests and enters the information.
- Receives and schedules trip reservations from eligible clients for either paratransit or rural services.
- Collaborates with routing specialists and schedulers to optimize routes
- Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
- Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
- Discuss with the client availability to review online reservations
- Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
- Initiate all outbound calls to the city connect and access
- Troubleshoot and resolve potential pick-up problems before they result in service issues
- Ensure service on missed pick-ups by coordinating driver movement in the field
- Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
- Other duties assigned by the operation staff
- High school diploma or GED
- Minimum of two (2) years of general work experience, including driving experience and customer service experience.
- Must be a minimum of 18 years of age.
- Must have been a licensed driver for at least two (2) years.
- Ability to work under time constraints and deadlines
- Problem-solving and analytical abilities
- Good computer skills
- A valid Drivers License
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Job Description
Description- Communicates information to drivers concerning in-service mechanical failures, accidents, passenger problems, and all other schedule interruptions; also responsible for developing and communicating alternate routes in case of road construction or other roadblocks.
- Completes all required daily reports including incident/occurrence reports.
- Coordinates and verifies daily assignment of operators for regular shift replacement or re-assignment, ensuring each run has a driver assigned and the run pulls out on time.
- Communicates changes in trips, no shows and cancellations.
- Reviews the previous days' completed manifests and enters the information.
- Receives and schedules trip reservations from eligible clients for either paratransit or rural services.
- Collaborates with routing specialists and schedulers to optimize routes
- Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
- Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
- Discuss with the client availability to review online reservations
- Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
- Initiate all outbound calls to the city connect and access
- Troubleshoot and resolve potential pick-up problems before they result in service issues
- Ensure service on missed pick-ups by coordinating driver movement in the field
- Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
- Other duties assigned by the operation staff
- High school diploma or GED
- Minimum of two (2) years of general work experience, including driving experience and customer service experience.
- Must be a minimum of 18 years of age.
- Must have been a licensed driver for at least two (2) years.
- Ability to work under time constraints and deadlines
- Problem-solving and analytical abilities
- Good computer skills
- A valid Drivers License
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ABOUT THE COMPANY
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