International Flight Specialist

Job Description:
This role is responsible for supporting international flight operations by managing U.S. Customs and Canadian CANPASS clearances and ensuring all required documentation is accurate and up to date. The position coordinates international handling and logistics, while closely monitoring daily flight activity to track departures and arrivals in real time. They communicate with U.S. Customs, international authorities, and internal teams (including Owner Services) to arrange clearances for both outbound and inbound flights. Responsibilities include recording flight times, updating systems, and ensuring timely communication to facilitate smooth processing of aircraft. The individual also documents any operational issues or deviations to support effective decision-making. This role requires strong communication skills, adaptability in a fast-paced environment, and flexibility to work various shifts as needed.

Day to Day:
• Manage and maintain US Customs and Canadian CANPASS clearances for all international flights
• Coordinate and update international handling and logistics for flight operations
• Monitor daily flight activity (departures/arrivals) to ensure accurate, timely customs updates
• Document any issues or deviations to support operational decision-making
• Communicate with crews and stakeholders while adapting to a fast-paced, changing environment
• Ability to work a flexible schedule to include all shifts; 1st, 2nd and 3rd shifts, as required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

Must Haves:
- 0-2 years of customer service experience
- Data entry experience
- HS Diploma
- Knowledge of Microsoft Office Suite

Nice to Have Skills & Experience

Plusses:
- College degree
Prior aviation experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Description:
This role is responsible for supporting international flight operations by managing U.S. Customs and Canadian CANPASS clearances and ensuring all required documentation is accurate and up to date. The position coordinates international handling and logistics, while closely monitoring daily flight activity to track departures and arrivals in real time. They communicate with U.S. Customs, international authorities, and internal teams (including Owner Services) to arrange clearances for both outbound and inbound flights. Responsibilities include recording flight times, updating systems, and ensuring timely communication to facilitate smooth processing of aircraft. The individual also documents any operational issues or deviations to support effective decision-making. This role requires strong communication skills, adaptability in a fast-paced environment, and flexibility to work various shifts as needed.

Day to Day:
• Manage and maintain US Customs and Canadian CANPASS clearances for all international flights
• Coordinate and update international handling and logistics for flight operations
• Monitor daily flight activity (departures/arrivals) to ensure accurate, timely customs updates
• Document any issues or deviations to support operational decision-making
• Communicate with crews and stakeholders while adapting to a fast-paced, changing environment
• Ability to work a flexible schedule to include all shifts; 1st, 2nd and 3rd shifts, as required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

Must Haves:
- 0-2 years of customer service experience
- Data entry experience
- HS Diploma
- Knowledge of Microsoft Office Suite

Nice to Have Skills & Experience

Plusses:
- College degree
Prior aviation experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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