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Summary
Job Description
The Mobility Assistance Specialist position provides safe and courteous mobility assistance to passengers requiring wheelchair support, transporting customers to and from destinations throughout the terminal and on/off airplanes. This role supports accessibility and passenger flow within airport operations. Full-time and part-time positions may be available.
Responsibilities- Assist and transport passengers that require wheelchair assistance through arrival and check-in processes, to/from assigned gate to their flights, as well as within the terminal and aircraft.
- Assist wheelchair passengers with their carry-on bags, assisted devices and checked luggage.
- Operate mobility equipment safely and in accordance with company procedures and airport regulations
- Greet passengers in a friendly and courteous manner.
- Provide proactive, empathetic, and professional support, including navigation and wayfinding throughout the terminal
- Monitor and respond to passengers' needs, including pace, seating, and comfort, while maintaining privacy and dignity
- Communicate clearly with passengers and coordinating teams (airlines, concierge, security, and ground transportation) to ensure smooth arrivals, connections, and departures
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Maintain a positive, injury-free work environment by following proper lifting and maneuvering techniques and using assistive devices as trained
- Other duties that are pertinent to the department or unit's success also may be assigned.
Qualifications- Must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
- Strong communication and interpersonal skills; ability to interact respectfully with passengers from diverse backgrounds
- Must be able to work effectively with a minimum of supervision or support.
- Must be fluent in speaking, reading, and writing English.
- Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
- Ability to obtain an Alaska AOA Badge. To be eligible, applicants must meet the following criteria:
- Successfully pass an FBI fingerprint-based background check.
- Complete and pass a TSA Security Threat Assessment (STA).
- Have no outstanding warrants or be able to provide documentation of their resolution.
Working Conditions and Physical Requirements
Weather: Indoor/Outdoor. Frequently exposed to arctic conditions.
Noise level: Moderate to Loud
Description of environment: This is an airport setting
Physical requirements:
The associate must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds, using approved equipment and safety protocols
While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are occasionally exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Travel: None
Competencies
NMS Core Values
Safety guides our behavior.
Honesty and integrity govern our activities.
Commitments made will be fulfilled.
All individuals are treated with dignity and respect.
The environment will be protected and sustained. -
Job Description
Job Description
The Mobility Assistance Specialist position provides safe and courteous mobility assistance to passengers requiring wheelchair support, transporting customers to and from destinations throughout the terminal and on/off airplanes. This role supports accessibility and passenger flow within airport operations. Full-time and part-time positions may be available.
Responsibilities- Assist and transport passengers that require wheelchair assistance through arrival and check-in processes, to/from assigned gate to their flights, as well as within the terminal and aircraft.
- Assist wheelchair passengers with their carry-on bags, assisted devices and checked luggage.
- Operate mobility equipment safely and in accordance with company procedures and airport regulations
- Greet passengers in a friendly and courteous manner.
- Provide proactive, empathetic, and professional support, including navigation and wayfinding throughout the terminal
- Monitor and respond to passengers' needs, including pace, seating, and comfort, while maintaining privacy and dignity
- Communicate clearly with passengers and coordinating teams (airlines, concierge, security, and ground transportation) to ensure smooth arrivals, connections, and departures
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Maintain a positive, injury-free work environment by following proper lifting and maneuvering techniques and using assistive devices as trained
- Other duties that are pertinent to the department or unit's success also may be assigned.
Qualifications- Must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
- Strong communication and interpersonal skills; ability to interact respectfully with passengers from diverse backgrounds
- Must be able to work effectively with a minimum of supervision or support.
- Must be fluent in speaking, reading, and writing English.
- Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
- Ability to obtain an Alaska AOA Badge. To be eligible, applicants must meet the following criteria:
- Successfully pass an FBI fingerprint-based background check.
- Complete and pass a TSA Security Threat Assessment (STA).
- Have no outstanding warrants or be able to provide documentation of their resolution.
Working Conditions and Physical Requirements
Weather: Indoor/Outdoor. Frequently exposed to arctic conditions.
Noise level: Moderate to Loud
Description of environment: This is an airport setting
Physical requirements:
The associate must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds, using approved equipment and safety protocols
While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are occasionally exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Travel: None
Competencies
NMS Core Values
Safety guides our behavior.
Honesty and integrity govern our activities.
Commitments made will be fulfilled.
All individuals are treated with dignity and respect.
The environment will be protected and sustained. -
ABOUT THE COMPANY
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