Patient Advocate

The Job

Arrowhead Regional Medical Center (ARMC) is recruiting for a Patient Advocate to diplomatically facilitate solutions to concerns and unmet needs for the benefit of patients and families. The position serves as a patient advocate for those suffering from diseases or conditions offering suggestions and tactfully, effectively and successfully investigates, and resolves non-medical challenges which may arise during the course of treatment and/or hospital stays. In addition, the position also investigates potential patients' rights violations, conducts hospital unit rounds to identify potential problems and intervenes as appropriate; conducts monthly grievance committee meetings responsible for reviewing all grievances and developing plans for improvement, as well as develops, interprets, and revises Patient Advocacy policies and procedures, and provides education to staff, managers and administrative staff.

For more detailed information, refer to the Patient Advocate job description.

ARROWHEAD REGIONAL MEDICAL CENTER

Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC)is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. T o learn more about our hospital .

EXCELLENT BENEFITS & RETIREMENT

To review job- specific benefits, refer to:
Summary of Benefits Professional
Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Incumbents must pass a background investigation, which includes fingerprinting, work history and education verification, as well as a job-related physical exam and drug screening.

Work Schedule: Occasional weekend or evening availability is required.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Education: Associate's degree or equivalent completed college coursework in Behavioral/Social Science, Healthcare/Business Administration, or related field of study. Applicants who do not possess an Associate's degree in one of the areas indicated must provide a list of completed college coursework or their application will be disqualified .

-AND-

Applicants must meet one (1) of the following options:

Option 1: Six (6) months of experience performing patient advocacy or patients' rights duties in a healthcare environment conducting interviews, processing complaints, writing reports and providing solutions to complex problems.

Option 2: One (1) year of experience referring clients, providing counseling and case management services and developing treatment plans in a social service environment equivalent to a Social Worker II with the County of San Bernardino.

Option 3: Eighteen (18) months of experience interviewing clients to assess needs, assisting individuals in obtaining services, and explaining laws, rules, policies and procedures and program services to clients in a healthcare environment. (General clerical experience is not qualifying under this option)

Option 4: Twenty-four (24) months of clerical experience in a healthcare environment which involved substantial public contact performing patient intake, registration or similar duties requiring obtaining and providing information.

Note: Social Worker Trainee experience is not considered qualifying.

Desired Qualifications

The ideal candidate will possess a Bachelor's degree in Social Work/Social Services, experience in Patient Advocacy and/or in Social Work, excellent interpersonal skills and a desire to improve the hospital patient experience. English/Spanish bilingual candidates are highly desirable.

Selection Process

Examination Procedure : Please complete and submit the online employment application and supplemental questionnaire by Friday, June 6, 2026, at 5:00 PM. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.

Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application gu ide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.

Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 6/19/2026 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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