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Summary
Security Receptionist
The Pokmon Company International, a subsidiary of The Pokmon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokmon Trading Card Game, the animated TV series, home entertainment, and the official Pokmon website. Pokmon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Job Summary
This role is responsible for the safety and security of on-site company property and personnel by aiding visitors, vendors, and guests at front desk locations.
What You'll Do
Welcome guests into the TPCi office. Determine nature and purpose of visit and assist with visitor check-in.
Secure premises and personnel while monitoring access points with surveillance equipment.
Provide credentials for employees, vendors, and visitors.
Sign for mail and documents. Screen packages and courier deliveries.
Maintain department calendar and scheduled meetings.
Screen incoming phone calls, department emails, in-person inquiries, and address customer concerns.
Organize and respond to employee service ticket requests.
Provide security support for corporate events and off-site meetings.
Respond to emergencies and incidents within TPCi areas. Contact department leadership, property management, and local agencies as directed.
Assist with administrative duties such as maintaining spreadsheets, system status reporting, incident and accident logs, as well as documentation of security department tasks.
Assist with the deployment and maintenance of security programs including policies, procedures, technical systems, and workforce training to maintain the safety and security of a corporate workplace.
What You'll Bring
One (1) to two plus (2+) years of related experience.
Previous customer service experience preferred.
Experience with customer service and de-escalation skills, as well as strong interpersonal skills.
Advanced working knowledge of computer-based access control and alarm systems, and proficiency in Microsoft Office.
Knowledgeable of contemporary security and property protection techniques and methodologies.
Experience in responding to emergency situations, injuries, and incidents.
Experience utilizing closed circuit television (CCTV)/surveillance systems to monitor company areas.
Familiarity with documenting complex situations into articulated and detailed reports.
Previous experience taking quick, appropriate action in stressful, hostile, or dangerous situations.
The ability to remain calm in emergency situations and handle confidential information with professionalism and discretion.
Base Salary Range
For this role, new hires generally start between $23.32/hr - $27.98/hr. The full range is $23.32 - $35.58/hr. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.
How You'll Be Successful
Passion for Pokmon: Develops an understanding of the Pokmon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokmon experience.
What To Expect
An innovative culture driven by impact, delivering meaningful outcomes.
Company events that celebrate the spirit of Pokmon.
Competitive cash-based compensation programs.
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.
Hybrid work environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Job Description
Security Receptionist
The Pokmon Company International, a subsidiary of The Pokmon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokmon Trading Card Game, the animated TV series, home entertainment, and the official Pokmon website. Pokmon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Job Summary
This role is responsible for the safety and security of on-site company property and personnel by aiding visitors, vendors, and guests at front desk locations.
What You'll Do
Welcome guests into the TPCi office. Determine nature and purpose of visit and assist with visitor check-in.
Secure premises and personnel while monitoring access points with surveillance equipment.
Provide credentials for employees, vendors, and visitors.
Sign for mail and documents. Screen packages and courier deliveries.
Maintain department calendar and scheduled meetings.
Screen incoming phone calls, department emails, in-person inquiries, and address customer concerns.
Organize and respond to employee service ticket requests.
Provide security support for corporate events and off-site meetings.
Respond to emergencies and incidents within TPCi areas. Contact department leadership, property management, and local agencies as directed.
Assist with administrative duties such as maintaining spreadsheets, system status reporting, incident and accident logs, as well as documentation of security department tasks.
Assist with the deployment and maintenance of security programs including policies, procedures, technical systems, and workforce training to maintain the safety and security of a corporate workplace.
What You'll Bring
One (1) to two plus (2+) years of related experience.
Previous customer service experience preferred.
Experience with customer service and de-escalation skills, as well as strong interpersonal skills.
Advanced working knowledge of computer-based access control and alarm systems, and proficiency in Microsoft Office.
Knowledgeable of contemporary security and property protection techniques and methodologies.
Experience in responding to emergency situations, injuries, and incidents.
Experience utilizing closed circuit television (CCTV)/surveillance systems to monitor company areas.
Familiarity with documenting complex situations into articulated and detailed reports.
Previous experience taking quick, appropriate action in stressful, hostile, or dangerous situations.
The ability to remain calm in emergency situations and handle confidential information with professionalism and discretion.
Base Salary Range
For this role, new hires generally start between $23.32/hr - $27.98/hr. The full range is $23.32 - $35.58/hr. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.
How You'll Be Successful
Passion for Pokmon: Develops an understanding of the Pokmon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokmon experience.
What To Expect
An innovative culture driven by impact, delivering meaningful outcomes.
Company events that celebrate the spirit of Pokmon.
Competitive cash-based compensation programs.
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.
Hybrid work environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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ABOUT THE COMPANY
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