Surveillance Agent (Harrah's Philadelphia)

Surveillance Officer

Endorses the business objectives, ethics and values of Caesars Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service.

Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly use the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thank guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.

• Cleans all assigned rooms to company standard within designated work period
• Maintains professional appearance and demeanor throughout shift
• Follows all safety protocols and reports unsafe working conditions immediately
• Follows lost and found policies and procedures
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors

What You Will Need

• High School diploma required or equivalent required.
• Some college preferred.
• Must be 21 years of age or older
• Satisfactorily completes 90-day surveillance training program.
• Must have the ability to operate a CCTV system.
• Strong communication skills required, both verbal and written.
• Able to change schedule with short notice.
• Will abide by all the PA Gaming Board Regulations and all PA Harness Racing Commission Regulations.
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Prior experience in a security, casino or surveillance-related field preferred.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control
• Ability to push and pull up to 50 pounds
• Ability to sit and stand for prolonged periods of time.
• Ability to work in a smoking and pet-friendly environment

Additional Requirements

• Ability to push and pull up to 50 pounds
• Ability to sit and stand for prolonged periods of time.
• Ability to work in a smoking and pet-friendly environment

Job Info

• Job Identification 79972
• Job Category Security and Surveillance
• Job Schedule Part time
• Locations Harrah's Philadelphia

Surveillance Officer

Endorses the business objectives, ethics and values of Caesars Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service.

Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly use the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thank guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.

• Cleans all assigned rooms to company standard within designated work period
• Maintains professional appearance and demeanor throughout shift
• Follows all safety protocols and reports unsafe working conditions immediately
• Follows lost and found policies and procedures
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors

What You Will Need

• High School diploma required or equivalent required.
• Some college preferred.
• Must be 21 years of age or older
• Satisfactorily completes 90-day surveillance training program.
• Must have the ability to operate a CCTV system.
• Strong communication skills required, both verbal and written.
• Able to change schedule with short notice.
• Will abide by all the PA Gaming Board Regulations and all PA Harness Racing Commission Regulations.
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Prior experience in a security, casino or surveillance-related field preferred.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control
• Ability to push and pull up to 50 pounds
• Ability to sit and stand for prolonged periods of time.
• Ability to work in a smoking and pet-friendly environment

Additional Requirements

• Ability to push and pull up to 50 pounds
• Ability to sit and stand for prolonged periods of time.
• Ability to work in a smoking and pet-friendly environment

Job Info

• Job Identification 79972
• Job Category Security and Surveillance
• Job Schedule Part time
• Locations Harrah's Philadelphia

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