DISPATCH SUPERVISOR

Dispatch Supervisor

The Dispatch Supervisor oversees and coordinates the daily operations of the Dispatch Center within the Office of Safety & Security for the Atlanta Public Schools Police Department. This position is responsible for supervising dispatch personnel, ensuring efficient and accurate emergency and non-emergency communications, maintaining compliance with applicable laws and standards, and supporting continuous improvement of dispatch operations. Note: This position requires availability to work nights, weekends, and holidays as operational needs dictate.

Minimum Qualifications:

• Bachelor's Degree from an accredited college and university required
• Valid State of Georgia Driver's License or proof of equivalent mobility
• Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) Certification (required within 6 months)
• Georgia Peace Officer Standards and Training (POST) Dispatch Certification (required within 6 months)
• Cardiopulmonary Resuscitation (CPR) Certification (required within 6 months)
• Terminal Agency Coordinator Certification (required within 6 months)
• Communication Instructor Certification (required within 1 year)
• Minimum of ten (10) years of experience in public safety dispatch and/or 911 emergency communications
• At least five (5) years of lead or supervisory experience required
• Experience in K12 education or public sector preferred

Essential Duties & Responsibilities:

• Supervises daily operations of the Dispatch Center, ensuring efficient and effective communications support.
• Directly supervises assigned staff, including scheduling, assigning work, monitoring performance, and administering discipline as needed.
• Develops and manages shift schedules to ensure adequate staffing coverage; adjusts schedules as necessary to address operational needs.
• Monitors call handling, dispatching activities, and radio communications to ensure accuracy, timeliness, and compliance with established protocols.
• Coordinates and oversees training, including onboarding, certification, and recertification requirements.
• Ensures compliance with GCIC, NCIC, FBI, and other applicable regulatory standards.
• Prepares, reviews, and analyzes reports related to dispatch operations, including performance metrics, staffing, and workload trends.
• Assists with handling high-priority or complex emergency and non-emergency calls as needed.
• Investigates complaints related to dispatch services and recommends corrective actions.
• Oversees the maintenance, retention, and security of dispatch records and communications data.
• Collaborates with internal departments and external public safety agencies to support coordinated emergency response efforts.
• Promotes a culture of professionalism, accountability, and continuous improvement within the dispatch unit.
• Maintains regular, punctual attendance and availability for on-site operations.
• Performs other duties as assigned by leadership.

Knowledge, Skills & Abilities:

• Principles and practices of supervision and personnel management.
• Public safety communication procedures, protocols, and applicable federal, state, and local regulations.
• GCIC/NCIC policies and compliance standards.
• Federal Communications Commission (FCC) regulations governing radio communications.
• Emergency communications systems, including Computer-Aided Dispatch (CAD), radio consoles, and related technologies.
• Geography of the Atlanta metropolitan area, including streets, landmarks, and jurisdictional boundaries.
• Police, fire, and emergency medical terminology, codes, and service priorities.
• Strong leadership, team management, and organizational skills.
• Effective oral and written communication skills.
• Proficiency in Microsoft Office Suite and dispatch-related software systems.
• Ability to monitor, evaluate, and ensure accuracy of communications and data entry.
• Skilled in conflict resolution, decision-making, and problem-solving in high-pressure environments.
• Ability to supervise, train, evaluate, and motivate staff.
• Ability to remain calm and make sound decisions in emergencies and high-risk situations.
• Ability to interpret and enforce policies, procedures, and regulatory requirements.
• Ability to analyze operational data and prepare detailed reports.
• Ability to establish and maintain effective working relationships with staff, public safety partners, and the public.
• Ability to manage multiple priorities and adapt to rapidly changing situations.
• Ability to read maps and direct emergency personnel accurately.

Salary Information:

Pay Grade: 133

Work Days: Annual (261-DAY)

Position Information:

FLSA Status: Exempt

Employment Category: At-Will

Reports to: Director, Safety

Physical Abilities and Working Conditions:

Vision: Ability to read small print and view a computer screen for prolonged periods

Hearing: Ability to tolerate exposure to noisy conditions

Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer

Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head

Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis. Incumbent may be required to physically restrain parties involved in a conflict

Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors

Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress

Dispatch Supervisor

The Dispatch Supervisor oversees and coordinates the daily operations of the Dispatch Center within the Office of Safety & Security for the Atlanta Public Schools Police Department. This position is responsible for supervising dispatch personnel, ensuring efficient and accurate emergency and non-emergency communications, maintaining compliance with applicable laws and standards, and supporting continuous improvement of dispatch operations. Note: This position requires availability to work nights, weekends, and holidays as operational needs dictate.

Minimum Qualifications:

• Bachelor's Degree from an accredited college and university required
• Valid State of Georgia Driver's License or proof of equivalent mobility
• Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) Certification (required within 6 months)
• Georgia Peace Officer Standards and Training (POST) Dispatch Certification (required within 6 months)
• Cardiopulmonary Resuscitation (CPR) Certification (required within 6 months)
• Terminal Agency Coordinator Certification (required within 6 months)
• Communication Instructor Certification (required within 1 year)
• Minimum of ten (10) years of experience in public safety dispatch and/or 911 emergency communications
• At least five (5) years of lead or supervisory experience required
• Experience in K12 education or public sector preferred

Essential Duties & Responsibilities:

• Supervises daily operations of the Dispatch Center, ensuring efficient and effective communications support.
• Directly supervises assigned staff, including scheduling, assigning work, monitoring performance, and administering discipline as needed.
• Develops and manages shift schedules to ensure adequate staffing coverage; adjusts schedules as necessary to address operational needs.
• Monitors call handling, dispatching activities, and radio communications to ensure accuracy, timeliness, and compliance with established protocols.
• Coordinates and oversees training, including onboarding, certification, and recertification requirements.
• Ensures compliance with GCIC, NCIC, FBI, and other applicable regulatory standards.
• Prepares, reviews, and analyzes reports related to dispatch operations, including performance metrics, staffing, and workload trends.
• Assists with handling high-priority or complex emergency and non-emergency calls as needed.
• Investigates complaints related to dispatch services and recommends corrective actions.
• Oversees the maintenance, retention, and security of dispatch records and communications data.
• Collaborates with internal departments and external public safety agencies to support coordinated emergency response efforts.
• Promotes a culture of professionalism, accountability, and continuous improvement within the dispatch unit.
• Maintains regular, punctual attendance and availability for on-site operations.
• Performs other duties as assigned by leadership.

Knowledge, Skills & Abilities:

• Principles and practices of supervision and personnel management.
• Public safety communication procedures, protocols, and applicable federal, state, and local regulations.
• GCIC/NCIC policies and compliance standards.
• Federal Communications Commission (FCC) regulations governing radio communications.
• Emergency communications systems, including Computer-Aided Dispatch (CAD), radio consoles, and related technologies.
• Geography of the Atlanta metropolitan area, including streets, landmarks, and jurisdictional boundaries.
• Police, fire, and emergency medical terminology, codes, and service priorities.
• Strong leadership, team management, and organizational skills.
• Effective oral and written communication skills.
• Proficiency in Microsoft Office Suite and dispatch-related software systems.
• Ability to monitor, evaluate, and ensure accuracy of communications and data entry.
• Skilled in conflict resolution, decision-making, and problem-solving in high-pressure environments.
• Ability to supervise, train, evaluate, and motivate staff.
• Ability to remain calm and make sound decisions in emergencies and high-risk situations.
• Ability to interpret and enforce policies, procedures, and regulatory requirements.
• Ability to analyze operational data and prepare detailed reports.
• Ability to establish and maintain effective working relationships with staff, public safety partners, and the public.
• Ability to manage multiple priorities and adapt to rapidly changing situations.
• Ability to read maps and direct emergency personnel accurately.

Salary Information:

Pay Grade: 133

Work Days: Annual (261-DAY)

Position Information:

FLSA Status: Exempt

Employment Category: At-Will

Reports to: Director, Safety

Physical Abilities and Working Conditions:

Vision: Ability to read small print and view a computer screen for prolonged periods

Hearing: Ability to tolerate exposure to noisy conditions

Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer

Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head

Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis. Incumbent may be required to physically restrain parties involved in a conflict

Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors

Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress

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