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Summary
Overview
Dispatcher
Why work with us:
Fire & Ice Heating and Air's leadership team combines the benefits of being a well-run local business with the tools and resources of a larger regional player. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to solve the critical issues affecting their homes.
Responsibilities:- Receive emergency and non-emergency calls and record significant information as necessary
- Knowledgeably prioritize calls according to importance and urgency
- Monitor field technicians in order to effectively prioritize their schedules and use of time
- Schedule appointments with clients using the right tech/right call guidelines
- Data entry into the computer system to track calls and client information as necessary
- Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.
- Strong attention to details
- Conscientious, team player
- Honesty integrity, quality craftsmanship and a good attitude
- Health Coverage: Employer-paid medical, dental, and vision plan options
- Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
- Savings Accounts: FSA and HSA contribution options
- Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
- Paid time off and holidays
- Paid parental leave
- Tuition Reimbursement
- On-going training and development
- Valid Driver's License (required)
- To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.
Fire & Ice Heating and Air is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Posted Min Pay Rate
USD $15.00/Hr.
Posted Max Pay Rate
USD $22.00/Hr. -
Job Description
Overview
Dispatcher
Why work with us:
Fire & Ice Heating and Air's leadership team combines the benefits of being a well-run local business with the tools and resources of a larger regional player. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to solve the critical issues affecting their homes.
Responsibilities:- Receive emergency and non-emergency calls and record significant information as necessary
- Knowledgeably prioritize calls according to importance and urgency
- Monitor field technicians in order to effectively prioritize their schedules and use of time
- Schedule appointments with clients using the right tech/right call guidelines
- Data entry into the computer system to track calls and client information as necessary
- Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.
- Strong attention to details
- Conscientious, team player
- Honesty integrity, quality craftsmanship and a good attitude
- Health Coverage: Employer-paid medical, dental, and vision plan options
- Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
- Savings Accounts: FSA and HSA contribution options
- Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
- Paid time off and holidays
- Paid parental leave
- Tuition Reimbursement
- On-going training and development
- Valid Driver's License (required)
- To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.
Fire & Ice Heating and Air is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Posted Min Pay Rate
USD $15.00/Hr.
Posted Max Pay Rate
USD $22.00/Hr. -
ABOUT THE COMPANY
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