BA Specialist-Intelligent Automation

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

In the fast-paced, quickly-evolving Healthcare industry, responsive, agile, reliable, and scalable technology is key to achieving HCSC's business objectives. As we continue to transform our business and technology capability, HCSC will adopt and scale new technologies to improve our responsiveness to our members, while at the same time driving operational efficiency. Intelligent Automation, the intersection of RPA (Robotics Process Automation) with advanced analytics/AI, presents a unique opportunity to enhance our business capabilities. The IPAL (Intelligent Process Automation Lab) is building a team of experts charged with scaling our delivery capability and helping to shape/drive automation opportunities.

This position is responsible for assisting the IPAL Lead in business interactions / relationship management, demand consolidation and prioritization, and portfolio strategy / roadmap. Responsibilities include automation use case and POD expansion throughout the organization and ensuring the program adheres to industry best discovery practices, establishes discovery COE, and governs prioritization of high-impact use cases.

Required Job Qualifications:

*Bachelor Degree and 5 years Information Technology, business analysis specific experience OR Master's degree and 3 years of Information Technology, business analysis specific experience OR Technical Certification and/or College Courses and 7 years Information Technology, business analysis specific experience OR 9 years Information Technology, business analysis specific experience.

*2 years experience leading projects

*Knowledge of system architecture and application portfolio.

*Knowledge of requirements management and/or prototyping (ALM, Jira, RallyDev, Balsamiq, iRise).

*Ability to simplify & standardize complex concepts and/or processes.

*Business acumen.

*Project management skills

*Requirements definition and management.

*SDLC, Iterative, Agile, OWF, and /or Scrum development.

*Problem solving and/or analytical thinking.

*Possess ability to manage workload, and manage multiple priorities as applicable.

*Written and verbal communications

Preferred Job Qualifications:

*Bachelor Degree in Computer Science, Business Administration, or Information Technology

*Business process management and modeling.

*BA Certification

*Experience working in Healthcare industry

• Experience in Intelligent Automation, including RPA, Generative AI and Agentic AI (UiPath or other platforms).

• Excellent inter-personal communication skills, communicating with Business process owners and leadership.

• Business Analysis expertise on an RPA platform (UiPath or other)

• 4+ years' experience with Automation (RPA ideal) with 6+ years of overall experience

• Experience working with RPA Process Definition Documents (PDD) ensuring Process Understanding goals like as-is path and bot-path.

• Ability to multi-task and support development teams to ensure timely software development deliverables

• Certification: UiPath Business Analysis Fundamentals

# LI-NV1

#LI-Hybrid: Specifies that the job is hybrid

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$102,000.00 - $184,300.00

Exact compensation may vary based on skills, experience, and location.

Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.

Join our Talent Community. (

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,

Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association

© Copyright 2025 Health Care Service Corporation. All Rights Reserved.

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

In the fast-paced, quickly-evolving Healthcare industry, responsive, agile, reliable, and scalable technology is key to achieving HCSC's business objectives. As we continue to transform our business and technology capability, HCSC will adopt and scale new technologies to improve our responsiveness to our members, while at the same time driving operational efficiency. Intelligent Automation, the intersection of RPA (Robotics Process Automation) with advanced analytics/AI, presents a unique opportunity to enhance our business capabilities. The IPAL (Intelligent Process Automation Lab) is building a team of experts charged with scaling our delivery capability and helping to shape/drive automation opportunities.

This position is responsible for assisting the IPAL Lead in business interactions / relationship management, demand consolidation and prioritization, and portfolio strategy / roadmap. Responsibilities include automation use case and POD expansion throughout the organization and ensuring the program adheres to industry best discovery practices, establishes discovery COE, and governs prioritization of high-impact use cases.

Required Job Qualifications:

*Bachelor Degree and 5 years Information Technology, business analysis specific experience OR Master's degree and 3 years of Information Technology, business analysis specific experience OR Technical Certification and/or College Courses and 7 years Information Technology, business analysis specific experience OR 9 years Information Technology, business analysis specific experience.

*2 years experience leading projects

*Knowledge of system architecture and application portfolio.

*Knowledge of requirements management and/or prototyping (ALM, Jira, RallyDev, Balsamiq, iRise).

*Ability to simplify & standardize complex concepts and/or processes.

*Business acumen.

*Project management skills

*Requirements definition and management.

*SDLC, Iterative, Agile, OWF, and /or Scrum development.

*Problem solving and/or analytical thinking.

*Possess ability to manage workload, and manage multiple priorities as applicable.

*Written and verbal communications

Preferred Job Qualifications:

*Bachelor Degree in Computer Science, Business Administration, or Information Technology

*Business process management and modeling.

*BA Certification

*Experience working in Healthcare industry

• Experience in Intelligent Automation, including RPA, Generative AI and Agentic AI (UiPath or other platforms).

• Excellent inter-personal communication skills, communicating with Business process owners and leadership.

• Business Analysis expertise on an RPA platform (UiPath or other)

• 4+ years' experience with Automation (RPA ideal) with 6+ years of overall experience

• Experience working with RPA Process Definition Documents (PDD) ensuring Process Understanding goals like as-is path and bot-path.

• Ability to multi-task and support development teams to ensure timely software development deliverables

• Certification: UiPath Business Analysis Fundamentals

# LI-NV1

#LI-Hybrid: Specifies that the job is hybrid

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$102,000.00 - $184,300.00

Exact compensation may vary based on skills, experience, and location.

Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.

Join our Talent Community. (

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,

Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association

© Copyright 2025 Health Care Service Corporation. All Rights Reserved.

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