Surveillance Agent (Harrahs Philadelphia)

divh2Surveillance Officer/h2pEndorses the business objectives, ethics and values of Caesars Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service./ppExecutes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly use the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thank guests for visiting. Promotes Harrahs and always projects Harrahs in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures./pulliCleans all assigned rooms to company standard within designated work period/liliMaintains professional appearance and demeanor throughout shift/liliFollows all safety protocols and reports unsafe working conditions immediately/liliFollows lost and found policies and procedures/liliPlans, organizes and completes work timely/liliTakes initiatives, shows ownership and goes above and beyond to assist guests with their needs/liliAccepts feedback and coaching from supervisors/li/ulpWhat You Will Need/pulliHigh School diploma required or equivalent required./liliSome college preferred./liliMust be 21 years of age or older/liliSatisfactorily completes 90-day surveillance training program./liliMust have the ability to operate a CCTV system./liliStrong communication skills required, both verbal and written./liliAble to change schedule with short notice./liliWill abide by all the PA Gaming Board Regulations and all PA Harness Racing Commission Regulations./liliProficient in English verbal and written/liliProficient with iOS devices/liliFlexible to work various shifts, weekends, and holidays/liliPrior experience in a security, casino or surveillance-related field preferred./liliMust be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control/liliAbility to push and pull up to 50 pounds/liliAbility to sit and stand for prolonged periods of time./liliAbility to work in a smoking and pet-friendly environment/li/ulpAdditional Requirements/pulliAbility to push and pull up to 50 pounds/liliAbility to sit and stand for prolonged periods of time./liliAbility to work in a smoking and pet-friendly environment/li/ulpJob Info/pulliJob Identification 79972/liliJob Category Security and Surveillance/liliJob Schedule Part time/liliLocations Harrahs Philadelphia/li/ul/div

divh2Surveillance Officer/h2pEndorses the business objectives, ethics and values of Caesars Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service./ppExecutes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly use the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thank guests for visiting. Promotes Harrahs and always projects Harrahs in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures./pulliCleans all assigned rooms to company standard within designated work period/liliMaintains professional appearance and demeanor throughout shift/liliFollows all safety protocols and reports unsafe working conditions immediately/liliFollows lost and found policies and procedures/liliPlans, organizes and completes work timely/liliTakes initiatives, shows ownership and goes above and beyond to assist guests with their needs/liliAccepts feedback and coaching from supervisors/li/ulpWhat You Will Need/pulliHigh School diploma required or equivalent required./liliSome college preferred./liliMust be 21 years of age or older/liliSatisfactorily completes 90-day surveillance training program./liliMust have the ability to operate a CCTV system./liliStrong communication skills required, both verbal and written./liliAble to change schedule with short notice./liliWill abide by all the PA Gaming Board Regulations and all PA Harness Racing Commission Regulations./liliProficient in English verbal and written/liliProficient with iOS devices/liliFlexible to work various shifts, weekends, and holidays/liliPrior experience in a security, casino or surveillance-related field preferred./liliMust be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control/liliAbility to push and pull up to 50 pounds/liliAbility to sit and stand for prolonged periods of time./liliAbility to work in a smoking and pet-friendly environment/li/ulpAdditional Requirements/pulliAbility to push and pull up to 50 pounds/liliAbility to sit and stand for prolonged periods of time./liliAbility to work in a smoking and pet-friendly environment/li/ulpJob Info/pulliJob Identification 79972/liliJob Category Security and Surveillance/liliJob Schedule Part time/liliLocations Harrahs Philadelphia/li/ul/div

• 

• Government Careers